I can't remember my password but when I try to reset it and send the retrieval info to...

GetHuman-ryanligh's customer service issue with Plentyoffish from August 2018

Help with my Plentyoffish issue
The issue in GetHuman-ryanligh's own words
I can't remember my password but when I try to reset it and send the retrieval info to my email which is *****@***.com, I get no email from Plenty of Fish. I have tried to make sure that the spam is turned off for Plenty of Fish but I can't find an option. The way I would like to fix the issue is to link a new email to my Plenty of Fish account which will be *****@***.com. that way I can reset the password and get the retrieval info through that email
GetHuman-ryanligh did not yet indicate what Plentyoffish should do to make this right.
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Plentyoffish

Customer service issue
Reported by GetHuman-ryanligh
Aug 9th, 2018 - 7 mons ago
I have an issue with Plentyoffish too
Fixed
Seen by 4 customers so far
Similar issue to 7393 others
0 customers following this
Items needed
Email address on the account
username on the account
Name on the account
Timeline
GetHuman-ryanligh started working on this issue
Aug 9th, 2018 9:15pm
GetHuman-ryanligh indicated the issue is not fixed yet.
Aug 20th, 2018 2:18am