What Do I Do If I Can't Log in to My Plenty of Fish Account?
This article describes what to do if you find that you can no longer log into your Plenty of Fish account. Instructions are given for resetting your password, in case that is the problem. Other reasons for being unable to access your account are also described. A link is provided to challenge account deactivation.
Your Plenty of Fish account could be suspended or deactivated for a number of reasons. If you find that you suddenly can't log into your Plenty of Fish account, just follow these instructions:
First of all, you should check that you have entered the right password. If you are not sure that it is correct, you should try resetting it.
To Reset Your Password
- Go to Plenty of Fish's home page.
- Click on the Sign In link in the upper right corner.
- Click on the Sign In button without filling in any information. A new link labeled Forgot Your Password? will appear.
- Click on the Forgot Your Password? link.
- Enter your email address in the text box provided.
- Click on the Submit button.
- Open the email associated with your Plenty of Fish account.
- Open the email sent by the company and click on the link to reset your password.
If this does not work, then the problem is not that you had the wrong password, it is that your account has been suspended or deactivated. If your file is being reviewed for some reason, such as being reported by another Plenty of Fish user, your account might be temporarily suspended while the company investigates. Wait two days and then try logging in again.
If you still can't access your account, look back over your recent behavior on the account. If you had been posting a lot of copy and paste messages, or messaging a lot of different people in a single day, the company may have decided you are a spammer. If you updated your profile to include a link to a website, or posted a picture that contains a link to a website, then the company may have decided that you are trying to monetize your account, which is a violation of the terms of service. Posting a picture involving nudity is a violation as well. Having duplicate accounts can also get your accounts deleted.
If you want to dispute your account being deleted, you will have to contact Plenty of Fish's customer service. They have a customer service phone line and a help forum.
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