Pinterest suspended and won’t reactivate me stating I broke their policy but won’t explain what I did

GetHuman-tckatz's customer service issue with Pinterest from December 2018

24 views | 4864 similar | 0 following
Help with my Pinterest issue
GetHuman-tckatz's next move: find and follow the right step-by-step guide.
Pinterest doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-tckatz will need to dig through the advice provided by Pinterest, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-tckatz can let us know if they help or not.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
The issue in GetHuman-tckatz's own words
I received an email telling me I was suspended. I wasn’t trying to do anything. ... I have the same problem also. I was emailed and told that I violated the spam policy so I was being suspended. I emailed back and said that I never ever post anything or even follow other people. I look at pictures of recipes, haircuts & color and cleaning supplies. Tattoos also, nothing that would ever render close to a bad subject. So I asked please could they explain to me what I did wrong, maybe I was hacked. I got an email back telling me I was kicked off for a year. I am worried and upset because my daughter uses all the same devices and has her pinterest too so is it a problem of hacking? What if it happens to her? If I’m off a year fine, I know I did nothing wrong I can just take my business elsewhere but I want to know what happened if I am going to be accused of something.
Pinterest doesn’t tell you the exact specific reason why they kicked you off. They send a canned response without clear explanation, then they do not allow you the opportunity of first knowing what you did wrong then having the right to defend yourself and*or fix the situation.
I can’t ask force them to put me back on. I can only say this. I honestly have sat here everyday bothered of what I could have done. I’m a private person, don’t post anything so it is driving me crazy and if I did break a policy I wholeheartedly did not know I was. If some spam, ****, posts, anything like that is on there then they need to look into some of the ones that I clicked on because when I clicked on them they made it look like I posted something. I would have never done it.
I have been on Pinterest for longer than I can remember. I want to say it has been like ** years but I can promise you that is correct. I am sorry I can not give you a timeframe it just has been that long.
I can’t fix anything, they locked me out of the account**Please if you can help ...*The account was under: *****@***.com*I was told you were sending me an email to set up a password for this site but I never received one. Can you please try to resend....
How GetHuman-tckatz fixed the problem

We are waiting for GetHuman-tckatz to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Pinterest's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Pinterest issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-tckatz fixes it.
This email address isn't valid

Pinterest

Pinterest
Customer service issue
Reported by GetHuman-tckatz
Dec 25th, 2018 - 3 years ago
Fixed
Seen by 24 customers so far
Similar issue to 4864 others
0 customers following this
Items needed
Name, Email, Phone number or other identifying information

Timeline

GetHuman-tckatz started working on this issue
Dec 25th, 2018 6:01pm
GetHuman-tckatz indicated the issue is not fixed yet.
Dec 25th, 2018 6:06pm

Paying Too Much for TV?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies