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PacSun Customer FAQ

Top Answers & How-to Guides

What is PacSun's Phone Number?

The question we are asked most often is about how to talk to PacSun customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are PacSun products cruelty-free?

Yes, PacSun products are cruelty-free. We are committed to the ethical treatment of animals and do not test our products on them. Our...
Ask any question you have about PacSun customer service, get an answer now.
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Returns and Exchanges

How Do I Exchange the Wrong Item with PacSun?

You can return an item from the American Sun wear retailer Pac Sun if you purchase or receive the wrong item. The company has a different...
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How Do I Exchange the Wrong Item from Pacsun?

PacSun offers customers the ability to return or exchange items within 30 days of the date of purchase. You can only return or exchange...
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How long do I have to return an item to PacSun?

You have 60 days from the date of purchase to return an item to PacSun. Please ensure that the product is in unused and unworn condition,...
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Can I return an item purchased online at a PacSun store?

Yes, you can return an item purchased online at a PacSun store. We understand that sometimes an online purchase may not meet your expectations...
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Order Tracking

How Do I Track My Pacsun Package?

You don't need an account to track your PacSun package. All you need is your e-mail address provided at the time of purchase, your...
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How Do I Track My PacSun.com Order?

If you're interested in tracking your PacSun order, you'll first want to visit their website. Next, you're going to click the "person"...
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Order Management

How Do I Edit a Pacsun Order?

As a customer you can contact PacSun to make inquiries by calling their customer support team. Customers can learn more about their...
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Can I cancel or change an order after it has been placed?

Yes, you can cancel or change an order after it has been placed, but it must be done as soon as possible. We understand that circumstances...
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Feedback

How Do I Give Feedback About My Experience to Pacsun?

PacSun offers a number of ways for their customers to provide feedback. You can rate their customer experience and help them to better...
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Return Policy

What is PacSun's return policy?

PacSun's return policy allows customers to return their merchandise within 60 days of the purchase date for a full refund. The items...
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Payment Methods

What methods of payment does PacSun accept?

PacSun accepts various methods of payment to provide convenient shopping experiences for its customers. Customers can make purchases...
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Gift Cards

Does PacSun offer gift cards?

Yes, PacSun does offer gift cards. Gift cards are a convenient way to give someone the freedom to choose their own style from PacSun's...
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International Shipping

Does PacSun offer international shipping?

Yes, PacSun offers international shipping for customers outside of the United States. The company recognizes its global customer base...
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Sizing Chart

What is PacSun's sizing chart?

PacSun provides a detailed sizing chart to help customers find the perfect fit. Our sizing chart is specifically designed to cater...
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Loyalty Program

Does PacSun have a loyalty program?

Yes, PacSun has a loyalty program called myGSOM Rewards. As a member, you can enjoy exclusive benefits and earn points with every purchase....
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Cruelty-Free Products

Are PacSun products cruelty-free?

Yes, PacSun products are cruelty-free. We are committed to the ethical treatment of animals and do not test our products on them. Our...
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Help me with my PacSun customer service issue

Ask any question you have about PacSun customer service. We will do our best to get you answers right away.
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