I reported my debit card lost two days ago & a replacement is being sent to me. **But...

GetHuman3242737's customer service issue with PNC Bank from July 2019

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Account holder name, Billing address, Date of birth, and Last 4 digits of SSN
The issue in GetHuman3242737's own words
I reported my debit card lost two days ago & a replacement is being sent to me. **But I am currently locked out of my online banking & cannot reset the password without entering the old debit card*. **Although my phone* is*was on my acct (I used to get txt alerts from PNC) I am unable to verify my acct with that in lieu of the debit card*, for whatever reason.**I live in Texas so I am unable to visit a branch. I'm being told I have to wait for the card to arrive in a week. **Note: I've had the same password for seven years & did have not changed it. I didn't enter it incorrectly * times in a row & cause the lockout. **Also, an online purchase using my acct* & routing * was declined today, which shouldn't hve been, so now I can't even come up with a Plan B while I wait for the password issue to resolve itself.

GetHuman3242737 did not yet indicate what PNC Bank should do to make this right.

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PNC Bank

Customer service issue
Reported by GetHuman3242737
Jul 13th, 2019 - a year ago
Not resolved
Seen by 13 customers so far
Similar issue to 4056 others
0 customers following this

Timeline

GetHuman3242737 started working on this issue
Jul 13th, 2019 6:41pm
GetHuman3242737 indicated the issue is not fixed yet.
Jul 16th, 2019 9:52pm
GetHuman3242737 indicated the issue is not fixed yet.
Jul 19th, 2019 7:00pm
GetHuman3242737 indicated the issue is not fixed yet.
Jul 20th, 2019 10:05pm
GetHuman3242737 indicated the issue is not fixed yet.
Jul 21st, 2019 12:08am
GetHuman3242737 indicated the issue is not fixed yet.
Jul 21st, 2019 12:32am
GetHuman3242737 indicated the issue is not fixed yet.
Jul 22nd, 2019 1:22am