PNC Bank Customer Service Issues

Please help forward this message to a PNC customer service agent. It is urgent. Thank you. A R Leech in the UK. --- Subject: Verification of Inheritance Trail for Wanda Faye Couch Hello, my name is Anthony Leech in the UK. I have been assisting US citizen Wanda Couch in managing her late father's inheritance bank account at PNC Bank in Orlando, Florida. Over the past year, I have provided financial support for various expenses, totaling nearly £k, with an agreed refund of £k. However, I have yet to receive any reimbursement. Wanda encountered issues while trying to transfer £k to me and mentioned a clause preventing any transfers for * months. She suggested using a blockchain account for the transaction. I am concerned about the legitimacy of these claims and seek your assistance in verifying Wanda's account and situation. Attached are documents Wanda provided, including a photo with her newly inherited car. Your prompt clarification on this matter is greatly appreciated. Thank you.

I have been attempting to reach PNC for nearly a month using the 1-[redacted] number provided. Each time I call, I either face disconnection after a long wait or an indication that the number is currently busy. A year ago, I relocated to Poland and have been unable to regularly fund my PNC account, as the money transfers from my Polish account incur a $15 charge each time, further causing $7 in additional fees on my PNC account. This situation is not advantageous for me, and I want to close my online account. However, I am struggling to do so online while facing difficulty contacting PNC from Europe. I am in need of assistance. Thank you, Jolanta B.

I contacted PNC on September 1st at 4:54 pm. The representative I spoke with was extremely rude and disrespectful. I reported an unauthorized $50 transaction on my account and expressed my concern as I have a rent check pending. The female representative mentioned that the funds could be held until the unauthorized transaction is processed, which seemed strange to me. During our conversation, she was not helpful and kept talking over me, preventing me from getting a clear explanation. Surprisingly, I did not receive a customer service survey email after this call, which is unusual. The unauthorized transaction is from Best Western for $50. I called Best Western, and a friendly representative said they could verbally lift it but requested confirmation from PNC. Thank you.

To Whom It May Concern, I am writing to address a concerning matter regarding a loan application from PNC Bank that was sent to my address at [redacted] NE 42nd Street, Pompano Beach, FL [redacted]. The loan application, with reference number [redacted]9, dated 8/23/[redacted], was received at my residence, but I must clarify that neither my wife, Barbara K Fournier, nor I, David J Fournier, have applied for any loan with PNC Bank. It has come to my attention that Erica Diaz is using my home address on her Florida driver's license, although she is not known to have lived at our address during our ownership for the past 10 years. This raises concerns about potential fraudulent activities involving our address. Considering that we have no existing loans, a solid credit history, and no association with Erica Diaz's application, I kindly request that you review your records and ensure that our address is not linked to any loans or affecting our credit score. I urge you to confirm this matter in writing or via email to maintain the integrity of our credit profile. Kind regards, David J Fournier Phone: [redacted] Email: [redacted]

I utilized the Bill Pay service to pay five creditors on August 30, but none have received the payments. The deadline for GA Power is imminent, and I usually pay my bills promptly. I have a printed confirmation showing the payments made from my checking account ending in [redacted]. Three bills were scheduled for electronic delivery on Sept. 5 with 2 due on Sept. 3. The situation remains unexplained. Additionally, while checking my PNC Cash Rewards account today, I noticed that when reviewing the charges, the site displayed a message saying, "No record found." This was confusing. A week ago, I discovered an unopened Premium Money Market account with $[redacted] that had been mysteriously opened on my online account. After contacting Customer Service, the agent was unable to ascertain who had opened the account. She mentioned that the money had already been transferred back to my checking account. This experience has severely shaken my trust in PNC.

I recently reinstalled Venmo and mistakenly transferred $[redacted].00 to my closed PNC Bank account ending in [redacted]. Despite conflicting advice from both Venmo and PNC, I was informed today that I should contact CLC regarding my funds. The transfer from September 9th, [redacted], was meant for essential expenses including covering a vet bill for my cat, rent, therapy, and commuting to work. It is crucial that I have access to this money promptly. Reaching customer service has been challenging as I am consistently redirected to different [redacted] numbers without success. I am in urgent need of assistance to either have the funds returned to my Venmo account or transferred to my current TD Bank account. Your help resolving this issue would be greatly appreciated, as this situation has been distressing and frustrating. Thank you for your prompt attention.

I am seeking assistance after falling victim to a loan scam. I now owe PNC over $[redacted] and am facing mounting overdraft charges. Balancing medical costs for my heart condition and caring for my special needs daughter, my paycheck last Wednesday left me with nothing, still owing $[redacted]. The loan was initially to cover large medical bills for us. Our situation is dire, as we cannot afford necessary medications and face imminent utility and phone disconnections along with vehicle repossession. I kindly request a reduction in overdraft charges to help us navigate this crisis. Thank you for your consideration and potential support. Sincerely, L.E. Gulbransen.

I recently instructed my Merrill Lynch broker to make two separate deposits into my brokerage account. I asked for one deposit of $[redacted] and another for $25 from my PNC Bank checking account to meet the minimum requirements for opening a Merrill Lynch account. Unfortunately, there was an error, and instead of the intended amounts, over $[redacted],[redacted] was withdrawn from my checking account, causing it to go into significant debt. I attempted to halt the withdrawal immediately, but was unable to do so. This has left my checking account overdrawn and without the funds I was planning to use for an upcoming vacation. I urgently need the erroneous payments to be reversed and the money returned to my PNC account.

I have two PNC Visa accounts that I've held for years, spending hundreds of thousands of dollars. The recent change to points has made it impossible to use my points for the trip I'm currently on. Customer service informed me that I can only use my existing points for future bookings. I had planned to use my points for a hotel and car rental in Montreal, but now I can't. It doesn't feel fair to lose out on using points we've earned for this trip due to the new system. Considering my loyalty and timely payments, this situation is upsetting. The transition to the new system has caused confusion, and if I can't use my miles for this trip, I believe I should be able to convert them to points. I am disappointed, and it seems like you might lose a long-time customer like me if this issue isn't addressed.

I would appreciate it if your team could improve their listening skills. Today has been incredibly frustrating for me. I've been trying to rollover my IRA CD without any assistance. Despite repeatedly mentioning that I prioritize getting the best rate without concern for the length of time, my requests seemed to be overlooked. I have spent a significant amount of time without making any progress. I attempted to address this at my bank and through the [redacted] phone number. Although I was redirected to two different representatives, I had to explain my situation multiple times. Eventually, I was connected with an IRA CD consultant. I was hoping for a concise list of options, which unfortunately was not provided. I did learn that longer terms result in lower percentage rates, but I still feel unfulfilled in obtaining the information I needed.

PNC recently opened a debit card without my consent. When contacting their fraud department, they requested a PNC customer number, which I do not possess since I am not a PNC customer. They also asked for my social security number, which I am uncomfortable providing to a company that has issued unauthorized cards. I am requesting the immediate cancellation of the debit card and any related accounts opened in my name. I will not be responsible for any fees or expenses tied to these unauthorized accounts as I never authorized PNC to open them.

I have been making online payments for a while now. Today, when I tried to submit a payment, nothing happened. I called to make the payment over the phone, which will cost $7 extra. When I inquired about why online payments weren't being accepted, the person on the phone mentioned that my browser was incompatible. I questioned when this change occurred since it never happened before, but they mentioned my browser was unreliable. I was not offered any alternatives besides changing browsers. I would like a refund of the $7 additional fee due to the service issue in processing my payment.

I used to be a customer of PNC Bank but now live overseas. I am trying to find the email address for the Upper Montclair, NJ branch so I can request old account documents. I have only found phone and fax numbers online, but I need to contact them via email. Any assistance in finding the email address for the Upper Montclair, NJ PNC Bank branch would be greatly appreciated. Thank you.

I have regularly used PNC ATMs to withdraw cash even without an account there due to the belief that they were fee-free. Recently, however, I made a withdrawal at the PNC ATM on Royalton Road in Strongsville, Ohio, and was surprised to be charged $3.50 by the ATM and another $2.50 from my card, totaling $6.00. This unexpected charge has left me puzzled as to why it occurred this time when it has not happened before. I would appreciate any guidance on how to have these fees refunded. - R. B.

My ex-husband Ronald Springs opened three accounts under my son's name, Richard Springs, without my consent. I have custody of Richard since he was 7 years old. Mr. Springs owes $14,[redacted] in child support. I am concerned about how he was able to open these accounts just a week before Richard starts college. Mr. Springs is now instructing Richard to transfer his earnings from a Bank of America account to a PNC account. I urgently need help closing this PNC account as Mr. Springs abandoned Richard a decade ago, and it's now too late to open a new bank account since Richard is already 18 years old.

Hello, I attempted to buy a $[redacted] Yankee ticket with my card, but it got declined twice. I ended up using a different card without any issues. Subsequently, I received a text regarding a fraud alert related to the declined card (Cashbuilder ending in [redacted]). The message inquired about two separate $[redacted] purchases for Yankee tickets, which I did not make on the Cashbuilder [redacted] card. The actual ticket purchase was made with a different card, not the said Cashbuilder ending in [redacted]. I want to confirm that there will be no charges on the Cashbuilder [redacted] card.

I am extremely frustrated by a recent banking issue. On 9/30/19, I deposited money for my rent. However, on 10/1/19, when I wrote out my rent check, it bounced on 10/7/19. I am baffled by how this happened and am considering closing my accounts with PNC Bank. I have proof of all transactions, and because of this incident, I will be spreading the word about my negative experience.

I, Jon Adamo, would like to address an issue regarding a check payment from customer C.O.M. I received a check from her on September 13th, which she later claimed was stolen and forged. I have proof that the checks were not stolen and were signed by her. I have reported this incident to the police for theft of services and bank/wire fraud. Please have a representative from your fraud department contact me at my office number, [redacted]. Thank you for your attention to this matter.

On Friday afternoon, I visited the PNC bank in Decatur, Illinois to deposit my disability check resulting from my injuries during active duty service. Even though I don't have an account, I endorsed the check and made it payable to my mother, Lisa Manning, who has an account. My intention was to deposit the check into her account to cover my bills. A bank staff member suggested depositing it through the ATM due to the crowd. However, I now have to wait for the check to be mailed back to me, causing me to miss work and fall behind on my bills. This situation is unacceptable as it resulted from receiving incorrect information from the staff.

I received a call from someone claiming to be from PNC Bank stating that my loan was approved, but I needed to get PPI to secure it due to my credit. I followed their instructions, loaded $[redacted] onto a One Vanilla card, but my loan was not submitted. They deducted $[redacted] from the card without my authorization. I also received a message from someone identifying as Steve from the PNC bank account department. I want my money back as they took it without my consent and my loan has not been processed. Thank you, Tracy.