PNC Bank Customer Service Issues

I recently attempted to open a new PNC Bank account, but was notified that this was not possible. However, I have received deposits into a PNC Bank account that I do not have access to. How can I withdraw my funds without the account? Do I need to contact you each time a payment is made to the account? Can the money be transferred to my Citibank account instead? The deposit made on 4/28/19 was $10,[redacted].90. I request a transfer of these funds to my Citibank account with Routing #[redacted]01 and Account #[redacted] for convenience. Please assist in resolving this issue promptly.

I am the trustee for my late aunt's estate. Recently, I needed a medallion stamp from my bank, PNC, for stock transfer paperwork. However, I was told they couldn't provide it as my aunt didn't have an account there. I then visited Ohio Savings, where my aunt banked, but they also refused. Even with all required documents, including proof of my authority, the banks declined. The value of the stocks is less than $[redacted]. My main concern is whether PNC's policy is correct in denying a medallion stamp to me, a customer acting as a trustee for a non-PNC customer. Would appreciate any guidance on this matter.

Dear Ms. Stacy Juchno, I hope this message finds you well. My name is KKARL-JOSEF ORTHMANN, and I recently received an email from [redacted] regarding a fund transfer procedure. The email outlines the steps involved in transferring $10.5 million USD to my account in Germany/Switzerland. It mentions appointing a bank representative to assist with the transfer, signing an investment agreement, registering the agreement with the US Embassy, and ensuring compliance with monetary regulations. I would appreciate it if you could confirm the authenticity of this email and provide any necessary verification to ensure the security of this transaction. Your prompt response in this matter would be greatly appreciated. Thank you for your attention to this request. I look forward to hearing from you soon. Kind regards, KKARL-JOSEF ORTHMANN

Regarding reference [redacted]39, I am reaching out to address a recent issue with PNC that has resulted in a chargeback to Benedictine. PNC has acknowledged their error and issued a return reference number #[redacted][redacted] for $[redacted].67. Despite this, Benedictine is encountering difficulties in responding as we have not been provided with the necessary contact details for follow-up communication. The particular individual in charge of the escalation, Nathan, reopened the case without authorization and failed to promptly provide crucial information. We are currently unable to reach Nathan in the escalation department for assistance. The handling of this matter has been disappointing, especially given that the mistake was made by PNC and not Benedictine.

I am Rev. D.N. Tawiah, a client from Cincinnati, Ohio. I have been residing outside the USA for nearly a year. Despite informing my branch of my travels and credit card use overseas, my virtual wallet was unexpectedly blocked, likely due to using the credit card abroad. I authorized a friend, a Catholic nun, to resolve the issue at my branch, but was informed it necessitated my presence. As my duties in Ghana prevent an immediate return, I seek assistance remotely. If possible, I am willing to provide necessary account details for resolution. Awaiting a positive response. Rev. D.N. Tawiah

Hello, my name is Rev. Dominic Nelson Tawiah. I am a PNC client currently residing abroad. Even though I informed the bank of my extended stay outside the USA and the occasional need to use my credit card internationally, my recent attempts to make purchases and school payments have been unsuccessful. I have already authorized a representative with a letter, but the bank insists I appear in person to make any necessary changes. Unfortunately, I am unable to travel to the States this summer due to time constraints. I would appreciate it if this matter could be addressed remotely. Thank you for your assistance. Rev. Dominic Nelson Tawiah

I was extremely disappointed with the service I received from PNC today. The level of customer service was terrible, except for one associate. After spending 5 hours trying to resolve an issue, all 11 PNC associates I spoke with assured me the transaction would take 2 business days. When I asked for an email confirmation of this timeframe, a manager claimed she couldn't provide it due to "privacy issues." I requested a copy of the recorded calls, but was told I would need a court subpoena to obtain it. This experience with PNC has been the worst customer service I have ever encountered. - Brent M. from Westerville, OH

I have been a loyal customer with my wife at ShopRite on Berlin Cross Keys Road, Sicklerville, NJ [redacted] for years. I recently had a disappointing encounter with an associate named Mathew. The incident occurred between one and two pm. When I approached the two service windows, one associate was on the phone, and Mathew was absorbed in typing on the computer, ignoring customers. Despite trying to get his attention, he seemed uninterested in assisting me promptly. When I asked to exchange bills, his lack of engagement and professionalism stood out. After a brief and unsatisfactory interaction, I expressed my disappointment and left the store. As someone with extensive experience in Customer Service, this encounter was subpar. The lack of proper training at PNC and within the company is evident in such instances, and it reflects poorly on the overall service experience provided to loyal customers like me.

Good morning. I recently realized that I went slightly over my account balance this week, resulting in a series of $36 fees being charged to my account. This unexpected expense is causing a financial strain for me, especially with more bills approaching. I am kindly requesting PNC to consider waiving these fees to help me out during this difficult time. I am working hard to stay on top of my finances, and these charges are significantly impacting my situation. If a resolution cannot be reached, I may need to consider switching to a different bank with more favorable policies. However, I value the convenience of banking with PNC and would prefer to avoid this if possible. Thank you for your attention to this matter.

I have not received my new PNC card, which expires on 07/19. This has happened numerous times. We reside in New Zealand, and the message I received assured the correct address. However, there seems to be constant oversight with missing the country name "New Zealand." Once the card was even sent to Egypt because of the mix-up with 'Alexandra' and 'Alexandria.' With our upcoming trip to Hawaii next week, it's unsettling to not have the card in hand. The card was supposedly sent last month, and typically it only takes a few days to reach New Zealand. Given past issues of the country name not included on the address (three times!), we are quite hesitant. Unfortunately, calling isn't an option due to the significant time difference. It's concerning how international customers are not properly considered. We've been loyal customers since [redacted], and after residing in the US, we expect our cards to be mailed out correctly and on schedule. Sincerely, Kaye M.

I have a pending charge of $49.90 on my account from a publishing company that I don't recognize. They claimed to be from Publishers Clearing House, but after speaking with Publishers Clearing House, they have no record of this charge. I believe this charge to be fraudulent as I did not authorize it. The publishing company claimed it was for age verification purposes, but it seems to be unauthorized. I have already contacted customer service about this issue but wanted to clarify that I want the charge refunded as it has caused me to overdraft. I also do not want to go through the hassle of replacing my card. I am considering stopping online use of my card due to this incident.

I no longer hold any accounts with PNC. Originally, my house was financed by PNC, but it was later refinanced with CitiMortgage, and has been fully paid off for several years now. Recently, when applying for a loan to make improvements on the house, I discovered there is a lien on the property from PNC dating back to December 30, [redacted], with loan number [redacted]9 and maturity date of October 1, [redacted]. Despite speaking with multiple representatives and submitting all required documentation by fax, the process seems to have stalled. I urgently need this lien released to proceed with the planned renovations. It is frustrating to encounter delays for an issue that should have been resolved nearly two decades ago, and the prolonged phone calls and lack of progress are adding to my frustration. I am reaching out for assistance as resolving this promptly is crucial given my work schedule in the coming days. Thank you for your help.

On Monday, my credit card payment caused my checking account to overdraft. I quickly worked for 8 hours and borrowed $10 to bring my balance back to positive before receiving an overdraft fee. Later that day, I made two deposits of $10 and $20 to further replenish my account. Despite these efforts, my balance was only $6 by the end of Monday. However, the following day, an email notification showed my balance at -$56 with no sign of the recent deposits, resulting in additional overdraft fees. I am actively attempting to increase my balance and kindly request the removal of the overdraft fees, considering I recently had one fee waived this year. The deposits were made promptly on the same day as the overdraft occurred.

I am facing an issue with PNC Bank's customer service regarding a check from the U.S. Treasury made out to my closed company. Although my company's account was with PNC, it's now closed, and I need to deposit the check into a personal account. The local branch personnel did not seem interested in helping me. They checked the closed account and mentioned contacting the Loss Prevention department but did not take any action or provide much information. They took my phone number and said they would get back to me, but it's been two days with no response. Today, when I called, I was told the branch manager needs to approve the deposit, but the manager won't be in until next week without further details. I was also informed that they just found out about the situation today. As a loyal PNC customer, I expect better customer service and assistance.

I attended the Florida Georgia Line concert at PNC today, seating on the lawn. Due to severe weather, we had to evacuate to a nearby bathroom. A security guard announced that only people with lawn seats needed to leave the bathroom while those with seats could stay. When I inquired where lawn attendees were supposed to find shelter, the guard was unhelpful. Consequently, I had to leave. Now that I hear the concert has resumed, I cannot return after being forced to leave. I am a loyal PNC customer who attends concerts annually. I am disappointed by the staff's handling of the situation, as I had to depart without seeing half the acts. I believe a refund is warranted as I missed out due to the staff's directions.

I recently reported my debit card as lost, and I'm now locked out of my online banking account. I cannot reset my password without the old debit card number. Even though my phone number was associated with my account, I can't verify it without the old card number. I'm unable to visit a branch as I live in Texas, and I've been told I have to wait for the replacement to arrive. I've had the same password for seven years and didn't cause the lockout by entering it incorrectly. Additionally, an online purchase using my account and routing numbers was declined today, leaving me without a backup plan while waiting for the password issue to be resolved.

I initiated a transfer from my PNC account to return funds to my personal Chase bank account, as I urgently needed the money. However, PNC closed my account before the transaction went through. It has been over two weeks, exceeding 10 business days, and I have not received the money. I had to borrow money from others because I could not access my funds. With surgery scheduled for tomorrow, I require the money urgently. I spoke with Rob yesterday, who mentioned sending the funds via certified mail with signature and priority FedEx shipping. Today, when I called to confirm the shipping details, Davis informed me that only standard shipping was available, but tracking could be provided. Realizing I need priority shipping due to my surgery, I reached out again. A representative mentioned that I cannot have both tracking and priority FedEx shipping and will need to wait an additional 7-10 business days. As a struggling college student, this $5,[redacted] is crucial for my medical and educational expenses. It's frustrating that a bank cannot expedite this process. Waiting over a month is unacceptable, and I am contemplating legal action if this matter is not resolved promptly.

I manage my elderly aunt's PNC accounts. She is [redacted] years old. Currently, she has approximately $[redacted],[redacted] spread across 6 accounts (4 checking and 2 money market). The money market accounts are yielding only about 0.[redacted]%, which is negligible. With minimal direct deposits of slightly over $2,[redacted] from her pension and social security, and considering her inactive card usage, I am exploring ways for her to secure a higher rate of return, ideally 1.98% on money market accounts, with a higher balance. Given her reliance on pension and social security, additional income from increased interest would be beneficial. Rather than earning $30 or so in interest annually, she could potentially earn close to $5,[redacted]. Having been a loyal customer for 30-40 years, I am seeking alternatives without tying up the funds in a CD due to her age. I am wondering if there is flexibility with the money market requirements or the possibility of opening a CD that allows withdrawals without penalties. I hope to find solutions within the same bank for her convenience. Thank you.

I am inquiring about the mortgage held by my boyfriend (guy C. Vullo), who passed away. His legally separated ex-wife (bunny Vullo) received notice from you asserting her legal rights to the property. Currently, his parents seek to be named as the estate's executor, but they do not have rights to the house. I've resided in the property with Mr. Vullo for 18 months, covering July's and August's mortgage payments and will vacate soon. Business funds funded his mortgage, managed by his ex-wife for their shared businesses, which doesn't grant her authority over the property. Kindly reach out to me promptly via phone or email regarding this matter. Thank you. Debbie Miller Residence: [redacted] Spring Spruce Lane, Charlotte, NC [redacted]

Subject: Urgent Assistance Needed - Wanda Faye Couch's Inheritance Trail Dear PNC Customer Service Agent, I am reaching out regarding an urgent matter related to Wanda Faye Couch's inheritance trail. My name is A R Leech from the UK, and I have been assisting Wanda with accessing her late father's bank account at PNC. Over the past year, I have provided approximately 20,[redacted] UK pounds for various expenses, expecting a refund of 25,[redacted] UK pounds as agreed. Unfortunately, there have been complications with the transfer, and Wanda mentioned needing to purchase an enhanced bank ID to process the refund. I am now facing significant debt due to this situation and desperately need your assistance to verify the authenticity of these claims and facilitate the refund process. I appreciate your prompt attention to this matter. Sincerely, A R Leech