PNC Bank Customer Service Issues

Hello, my name is Bronson Taylor. I am a student account holder with your bank. Unfortunately, after losing my job at the end of the previous semester due to the winter break, my account went into overdraft. As I have money coming in soon to cover the balance and pay rent for the upcoming month, it will be difficult to also cover the accumulated overdraft fees. I have been a loyal customer since starting undergraduate, and I hope to continue banking with your institution. However, my financial situation makes it challenging to maintain my account with the current fees. Due to the government shutdown affecting my mother's employment at Homeland Security, seeking help from family is not an option. Therefore, I am reaching out to inquire if there is any assistance you can provide regarding the significant overdraft fees. Thank you for your understanding and assistance.

Hello, my name is Bronson Taylor and I am a student with one of your student virtual wallet accounts. Unfortunately, at the end of the previous semester, I lost my job and my account went into overdraft as bills continued to come in without sufficient funds. I have money coming in soon to cover the balance and rent for the upcoming month, but I am unable to afford the accumulated overdraft fees. I have been a loyal PNC customer since starting my undergraduate studies and hope to continue with the bank. Due to my current financial situation, I am unable to cover the fees. I am unable to ask my parents for help due to the government shutdown affecting my mother's employment at Homeland Security. I am reaching out to see if there is any assistance you can provide regarding these significant overdraft fees. Thank you for your consideration and support.

I have been using the PNC ATM machines at Wawa stores in the Wilmington, DE area to withdraw cash with my debit card. However, since the latest version of the ATM was installed about a year ago, I have not been receiving a receipt for my withdrawals. I have contacted PNC once and sent two letters about this issue, but I have not received a response. Unlike before, where receipts were automatic, I noticed that others are still receiving receipts when using the same ATM. I have asked fellow users, and they mentioned that the receipt is supposed to be automatic. I am puzzled as to why I am not receiving one.

I am writing on behalf of my grandmother, Bonnie C. Liles Barnett, regarding a concerning issue with PNC Bank. On December 3, [redacted], we paid off her Home Equity Line of Credit with PNC Bank, expecting the account to be closed, which did not happen. On December 28, [redacted], an unauthorized automatic payment of $[redacted].49 was deducted from her checking account, ending in #[redacted], towards the paid-off line of credit. Despite multiple requests, including speaking with Jeremy from the Mortgage Department on January 7, [redacted], the refund has not been processed as of today, January 16, [redacted]. My grandmother and I find this situation extremely frustrating and are considering moving her account to Delta Community Credit Union. We simply request the immediate return of the $[redacted].49 to her checking account. We are open to discussing this matter further if needed.

I need help disputing an overdraft fee due to an unexpected charge on my account. Four years ago, during my freshman year of college, I signed up for Amazon Prime when it was free for students. Recently, I received an email from Amazon saying my membership would renew, but my payment info was outdated. Since I no longer use Amazon or have student status, I didn't update my info. However, I was still charged $[redacted].14. When I checked my PNC account via the mobile app, I saw the charge. I visited Amazon's website and updated my info, but realized my current card was already on file despite the notification. I canceled the renewal, got assured of a refund, but woke up to an overdraft fee. I'm trying to expedite the refund process and possibly cancel the pending charge. Could the overdraft fee be waived due to this issue with Amazon?

Since July, I have been dealing with multiple medical issues. In November, I had a major surgery and needed time off work due to complications. Catching up has been a struggle as I've been picking up extra work. Recently, I woke up to a -$[redacted] balance and planned to cover it. Unfortunately, the next day I found 3 $36.00 overdraft fees, which worsened my situation. I can cover the -$[redacted] but need help with the bank fees. I kindly request forgiveness and removal of the overdraft fees. Thank you.

March 5, [redacted] PNC Bank RE: Royal Logistics, LLC, Cashier’s Check #No. [redacted] Dear PNC Bank Representative, I, a lawyer representing Royal Logistics, LLC ('Royal') and Senad Omerovic, request the recovery of funds following a 'Stop Payment' on a cashier’s check by PNC Bank. The check was issued to Royal Logistics, LLC for a successful moving job for Colonial Van Lines on July 12, [redacted]. Despite it being undamaged and on time, a Stop Payment was requested by Mrs. Vierling, leading to PNC Bank halting payment. Mr. Omerovic deposited the check at First Missouri Credit Union, but it was returned unpaid. As per UCC guidelines, the bank is obligated to honor a cashier’s check when rightfully presented, irrespective of disputes. My client seeks payment of $11,[redacted].77 plus additional costs and damages. I propose a settlement with PNC Bank for $12,[redacted].00, valid until March 15, [redacted]. Best regards, /s/: Jennifer Ford, Esq. Florida Bar No. [redacted] [redacted] N. 31st RD Hollywood, FL [redacted] Office: [redacted] Cell: [redacted] [redacted]

I've had a PNC account for about five years without any issues. However, I've been out of work recently, and I neglected my account for a few months, with my last deposit possibly being in November or December. Starting from the week of 3/6/[redacted], I've received direct deposits totaling over $[redacted], but my debit card has been declined despite expecting available funds. I've attempted to access my account using the PNC bank app on both my phone and computer, but it says it can't find my account. I'm unsure why this is happening and would like to understand where my deposits are going and why I can't access my money. I'm worried my account may be suspended or deleted due to inactivity or being overdrawn. If this is the case, I'd like to know how to retrieve the three direct deposit checks sent to my account.

Hello, I hope you are doing well. I have a query about my payroll direct deposit. I am scheduled to receive my payment on the 31st, a Sunday. Could you please clarify if the funds will be available on Friday, the 29th, or on Monday, April 1st? I am hoping to have access to the funds on the 29th as I have travel plans starting on the 30th. Your assistance in ensuring the funds are available on the 29th would be greatly appreciated. Thank you in advance for your help.

We have an extra account with Bank of America. They sent a letter in January about new federal regulations, but it never reached us. This led to our account being frozen and checks bouncing. I have a PNC account and I don't think I got a similar letter. Could my account be frozen too? The account is under the names Cora E. Kiceniuk and Richard P. Kiceniuk. I attempted to contact customer service, but couldn't reach anyone.

I am currently in Erie, Pennsylvania, and recently visited Country Fair located at [redacted] East 26th Street, zip code [redacted]. I used the ATM at the store to withdraw $[redacted]. Unfortunately, the ATM did not dispense the money to me, but the amount was deducted from my account. Even though the money seems to be stuck in the ATM, it's not in my possession. I do not have an account with you, but since it's your ATM at the store, I am seeking assistance in resolving this issue. I have reached out to various parties including the store, corporate, and my card issuer, but I have not received a satisfactory resolution. I have even spoken with managers and supervisors at your company, but haven't made any progress. I believe that since your machine displays PNC Bank, you have received the funds, but I have not received my $[redacted]. I am reaching out for help in resolving this matter promptly.

On March 25, [redacted], I received an account alert indicating pending transactions. I promptly visited the ATM after work to deposit $[redacted], resulting in a balance of $41.xx as per the receipt received at 10:42pm. To my surprise on March 26, [redacted], I discovered 4 overdraft transactions of $36.00 each, totaling $[redacted].00. Displeased by this, I contacted PNC Customer Service and initially faced difficulty in obtaining refunds. However, after speaking with supervisor SAbrina, we reached a resolution where 2 overdraft charges were refunded. Despite this, I remain dissatisfied as the issue of deposited funds not reflecting in my available balance has occurred previously, leading to varying responses from different representatives. This recurrent problem of overdraft charges, particularly when funds are deposited on the same day, is unique to my PNC account. I am requesting a review of my Customer Service calls and account by a member of management to address the additional overdraft charges on 3/26/19. I am willing to refrain from using electronic drafts in the future. I value my relationship with PNC bank but seek a solution to the distressing overdraft charges given the prompt deposits made. Thank you.

In late January [redacted], I noticed strange activity in my account with money disappearing. Initially, I suspected my two-year-old daughter or my sister-in-law, but investigations ruled them out. Nearly $[redacted] went missing, and my account got frozen for over a week with no clear explanation from customer service. Despite not considering hacking a possibility since only my family knew my debit details, the situation worsened when my debit card was found outside my house and my landlord accused me of not paying rent. She even mentioned her own account being tampered with around the same time. The uncertainty has left me anxious, especially with the threat of eviction hanging over me and my young daughter.

I had a line of credit with PNC that recently matured, and the balance increased unexpectedly. Despite applying to renew it and requesting a term loan, I was denied both options. I have a good repayment history and have never defaulted before this incident. I am seeking a reasonable payment plan to pay off the balance promptly and have the delinquency removed from my credit report because it drastically impacted my credit score. I hope to resolve this situation and restore my good credit standing. Your assistance in this matter would be greatly appreciated.

Today at around 6pm on Sunday, April 14, I attempted to withdraw cash from the ATM at Harris Teeter in Highland Creek Shoppes, Charlotte, NC, but it was not working. This has happened for the second time in a month. I then went to the ATM at Mallard Creek, located at [redacted] Mallard Creek Road, Charlotte, and tried to withdraw $[redacted]. During the process, the transaction was canceled, and no money was dispensed. After the second attempt, I received $[redacted] cash along with a receipt from terminal PA070039 at 6:08 PM on April 14. However, my account now reflects two pending transactions of $[redacted] each, when it should only show one. This discrepancy is affecting my ability to cover a withdrawal of $1,[redacted] for state income taxes. I am requesting that one of the $[redacted] pending transactions be removed to correct this error. I am disappointed with the customer service from PNC due to various issues I have encountered, including prolonged wait times for a HELOC application and multiple problems with ATM functionality and account charges. I kindly ask for your assistance in investigating and resolving this matter promptly. Thank you.

Hi there, I am Joy from Malaysia. During my visit to Chicago last October, I opened an account at the PNC Bank South Lake Park branch. I have been using the online banking service since November [redacted] without any issues, but recently I have been unable to log in via the PNC app or website. I need to transfer some funds soon and would appreciate any assistance in resolving this matter. Thank you for your help. Regards, Joy C.

I recently visited PNC in Philadelphia and asked my representative to investigate a loan offer from a phone number. The person on the phone claimed I was approved for a loan but needed my online banking details. Instead, I inquired about opening an account with PNC to have the loan deposited directly. My Philadelphia rep contacted a Texas rep at [redacted] who provided incorrect login information. Upon calling the Texas rep, he confirmed he was not affiliated with PNC. I informed my Philadelphia rep, who needs to report this. My details are now with two individuals at PNC, and I urgently need clarification on the legitimacy of Jonathan Davis and the loan offer he presented.

I recently received a check from my college and had previously cashed a similar check at the PNC on W Broad St in Columbus, Ohio without any issues. However, today when I went to cash another check from the school (as they disperse checks in two payments now), I encountered a Lead worker named James who gave me a hard time. Despite my attempts to inform him that the same type of check was cashed by someone next to him just two weeks ago, he insisted on verifying it. After a rather disappointing experience where he tried to call on a Friday at 1 pm claiming the office was closed, I felt frustrated. When I contacted PNC, I was told it's up to the teller's discretion to cash a check. This made me reconsider my experience and wonder if there was any other reason for the refusal. It's disheartening to think that this may have been due to my minority status. The whole experience has left me disappointed, and I am now hesitant to continue my relationship with PNC or recommend it to my family.

I recently received my Performance Select Statement covering 3/16 to 4/15 and was surprised to see a $25.00 Service Charge. Upon contacting PNC, I discovered I incurred two $25.00 charges, one in March and another in April, due to falling below the $25 K combined average balance for Savings & Checking. This drop was because I created a CD with PNC on March 5. Shouldn't PNC notify customers of such penalties via phone or email? I find it ironic that investing $25 K in a PNC CD led to $50.00 in service charges. My balance returned above $25 K on April 16 due to an IRS Direct Deposit. The period of deficiency is from March 5 to April 16. As a long-time Performance Select account holder, shouldn't reminders be given for balance-related service charges, similar to overdrawn checks? - Stephen C. Hook, Reynoldsburg, OH

I contacted the [redacted] number on Friday to dispute charges. The escalation team was meant to call me for urgent assistance. Both of my checking accounts are overdrawn due to the disputes. Unfortunately, the system did not allow provisional credit. I require this credit by Monday as my first direct deposit is scheduled for Tuesday, and deductions will be made. To prevent overdrafts and charges on my accounts, which will happen if funds are deducted, I urgently need the provisional credit. All my bills are due by May 3rd, and my entire monthly income will be used to cover them. I am concerned about the possibility of overdrafts and resulting charges. I understand investigations may take up to 10 days, but I hope for a quicker resolution as the disputes are all valid. I may have missed calls as my phone is not functioning properly. This is a temporary number.