PNC Bank Customer Service Issues

My father passed away in January [redacted], and I am now handling his taxes for the previous year. I need to access his account with the number 1:03 [redacted] for this purpose. As the estate's administrator appointed by the Probate Court due to the absence of a will, I am contacting you from Canada where there is no local branch I can visit. I am in need of the most efficient way to prove my authorization as the administrator, possibly through an email address you can provide me. I am looking for a swift resolution to the account matters. Contact me at [redacted]. If you search my father's name along with the NFL, you will find my name linked to the concussion lawsuit as the estate's representative.

I recently noticed a $7 monthly charge on our account for not maintaining a $[redacted] average balance. Despite closely monitoring our account, I somehow missed this charge several times. I would appreciate receiving notifications, either via email or another method, about our account status. We consistently have enough funds to exceed the $[redacted] balance requirement. I have made deposits of over $1,[redacted] multiple times. Kindly reverse these charges and credit our account accordingly. For discussing better checking account options, please reach out to me at [redacted].

Recently, whenever I try to access PNC's website on my phone to do my personal banking including checking balances or transferring money between accounts, I keep getting an error message denying me permission to perform any transactions. Since I work full-time and don't have access to a computer until late at night, this issue is frustrating. My husband and I have been loyal PNC customers for years and never experienced these problems until about a week ago. When I urgently needed to transfer funds between accounts to avoid overdraft, I couldn't access my accounts online or on my phone and had to contact customer service for assistance. A representative helped me with the transfer due to the system glitch she mentioned. However, the problem persists, and I am still unable to use the online services. I would appreciate if you could explain why this sudden issue is happening and help me resolve it. Thank you for your time and attention to this matter. Best regards, Jane E. Fraundorf.

I tried to deposit cash at the ATM on Woodward and 8 Mile in Detroit. After the machine took my cash, it returned my card, stating there was an error, but my money wasn't returned. Once inside the branch, I was told the staff knew of the issue but didn't address it due to partial functionality. Another customer experienced the same problem. The manager informed me my cash wouldn't be returned or deposited for up to 10 days. Their negligence with the ATM has caused me significant inconvenience and potential loss. I am now awaiting a contact from PNC to resolve this promptly and see the funds back in my account.

I am a customer at PNC in Clemmons, NC. The branch appears to be a training office as there are constantly new employees every time I visit. Requiring two forms of identification each visit has resulted in my driver's license or credit card being retained a few times, leading me to make extra trips to retrieve them. I suggest PNC issue client ID cards with a laminated photo to eliminate the need for repeatedly sharing sensitive information with transient staff. While I understand the security aspect, the constant turnover is inconvenient and leaves me concerned about the safety of my personal details. Considering transferring my account to a different local bank where staff are consistent and familiar with customers due to the frequent changes at this branch.

Hello, I understand my account is overdrawn, and I planned to deposit funds on Saturday after work to rectify this. I wasn't aware of the $7 per day additional fee. I have already been charged the $35 fee for each overdrawn transaction, and these new daily charges make it more challenging to clear the balance quickly. This situation may lead me to close my account, as I had not encountered these excessive fees previously. I typically do not let my account go below a certain balance, and mistook it for a low balance rather than being overdrawn. I will address this once I can deposit money and cover the negative balance, along with other pending bills. I would appreciate clarification on when this fee structure changed, as it was not in place before. Thank you for your attention to this matter.

I am new to PNC Virtual Wallet and unfortunately, I made an error in my account number when setting up my direct deposit, causing me not to receive my pay today. I have contacted payroll, and they have informed me that the money was sent to a different account due to this mistake. To resolve this issue, I need to know when the money will be sent back to my payroll so I can be paid. I am updating my correct account and routing number for future payments. I am low on funds, so I would appreciate a prompt resolution. My name is Angela Gross, and my contact information is [redacted] or [redacted] Thank you in advance for your assistance.

As a dedicated PNC customer since early [redacted], I wanted to share my recent experience. I reside in Wilmington and attend UNCW. Due to the hurricane damage, I've been displaced for about 3 to 4 weeks. When I called PNC today regarding a $35 late fee on my credit card, I felt discouraged. My payments are due on the 6th, but due to weekend processing limitations, I could only pay on the 9th. Given my inability to work and being a full-time student, I assumed PNC would understand my situation and waive the fee. Unfortunately, I was informed that nothing could be done. This lack of empathy leaves me dissatisfied and considering switching banks. I feel burdened by an additional $35 without any consideration for my circumstances post-natural disaster. This experience has soured my view of PNC. I hope for some understanding and compassion as a 21-year-old struggling financially. Thank you, Ambria J.

I left my phone at a friend's place, and it appears he attempted to send bill payments without my consent. I had to stop my direct deposit to prevent any unauthorized access to funds. I've updated all my information to ensure he can't do this again, especially since he now has a warrant for his arrest. However, I am concerned that my online banking access has been revoked for the email [redacted] under KatieandNathaniel. While I don't mind if some features are blocked, I am worried about my upcoming direct deposit. Without access to my phone, I can't confirm if it will go through or if I need to make any changes. Despite receiving emails regarding my checking account and virtual wallet, I am unable to visit the nearest branch due to transportation limitations. Please provide information on what steps I should take. Thank you.

I recently opened a PNC Virtual Wallet account, but I have decided to close it. I attempted to contact customer service by phone, and I was asked to provide the last deposit transaction amount to verify my account over the phone, but I have never made any transactions. I didn't receive the debit card or access code sent to my address as I am out of state for work, and the card was discarded by a family member. The representative advised me to visit a PNC branch to close the account, but there are no nearby branches and my work schedule doesn't align with bank hours. I wish to close my account to avoid additional fees, apart from the cancellation fee.

To whom it may concern, I am writing regarding a serious security breach related to PNC Bank that has affected me. I am not a customer of PNC Bank, nor do I live in Philadelphia or attend Temple University, but due to sharing a name and email with one of your customers, our personal data has been intertwined, leading to alerts on my credit related to breaches. Despite multiple attempts to address this issue with PNC Bank, I have only encountered challenges and delays from the security staff in the "abuse" and "escalation" departments. I am now compelled to take legal action against PNC Bank for the negative impact on my credit, emotional distress, and breach of personal security. If this matter is not resolved to my satisfaction today, I will involve my attorney, the courts, your customer, and banking regulators. I urge PNC Bank to address this breach promptly and take necessary steps to rectify the situation. Sincerely, Aaron M. S. [redacted] [redacted]

Good Morning, I am experiencing frustration with PNC Bank and considering switching to another bank. As an Uber and Lyft driver, I attempted to transfer funds via Lyft's express pay this morning, but PNC rejected the transaction. This has put me in a difficult situation with financial obligations that need to be resolved today, 10/20/[redacted]. The lack of clarity regarding the limits on express pay when I opened my account has added unnecessary stress. I urge you to investigate this matter promptly and ensure the funds from Lyft are transferred into my account today. The miscommunication during the account opening process has led to this distressing situation. I am seeking a resolution by this morning or early afternoon to avoid further inconvenience. The focus is on rectifying the payment swiftly. Failure to do so will result in me closing my account and sharing my negative experience with PNC Bank. Kindly address this urgent matter with the relevant parties.

I keep receiving emails from PNC asking if I want my JCP&L utility bill to be sent as an eBill. However, I prefer paper copies to compare previous statements and do not want these email requests to continue. Despite paying my bills upon receipt, the app indicates I have unpaid eBills. When I click on the eBill notification, it wrongly states one bill is past due. Please fix the app and cease sending emails prompting the switch to eBill. Additionally, I am emailing as the automated phone system is challenging to navigate with a landline that can't enter passwords with letters and symbols, hindering access to general info or speaking with a tech person.

Recently, my debit card was hacked, and there have been unauthorized charges made. After disputing them, cancelling my card, and getting a new one, I noticed additional pending charges. Dealing with this has been frustrating, with numerous calls and branch visits. I am upset that PNC did not detect this fraud sooner, especially considering the significant amount spent across the country. No one from PNC alerted me to the suspicious activity. As a loyal customer, I am disappointed with the lack of proactive action. I am frustrated and disappointed with the situation and seek assistance in resolving this issue.

I am dissatisfied with the service provided and I am considering legal action. My account is now overdrawn by nearly four hundred dollars due to a disputed charge. When I contacted customer service, the representative informed me that my claim was denied because they required the email containing the invoice and other unspecified information. I was never notified of these requirements despite being assured that I would be contacted if more details were needed. It appears that crucial information was withheld to extract more funds from me. The denial of my dispute without requesting the necessary documentation is unjust. When I sought assistance on November 2nd, the representative was unable to help me. This situation seems extremely unfair. I refuse to jeopardize my rent payment and face eviction due to an email request that was never made. If my issue is not resolved, I will pursue legal action and close my bank account. Thank you.

I have been a customer of PNC or its predecessors for approximately 28 years. While I have been generally satisfied with PNC's banking and customer services over the years, I have noticed a decline in the quality of their online services recently. Issues include the "DUE" notification not disappearing after payment, new payees not showing up until a new login, and difficulties in navigating the site easily. Additionally, billing details for certain vendors, like WYNDHAM CARD SERVICES, are not displaying correctly. Previously, there was a way to contact PNC via email on the webpage, but this feature seems to be missing now. Unfortunately, telephone support has been unable to resolve these problems. As a contrast, I find BB&T, the successor to KNBT, to have a more user-friendly and intuitive website interface.

I have had an account with PNC for over three years. Recently, I noticed an $80 available balance when I should have had only $0.56 in the account. Due to recurring discrepancies, I began withdrawing my funds. Despite contacting customer service about the mysterious $80, they insisted it was my available balance. Two days later, I received a text stating my account was overdrawn by over $80. I have screenshots of my online account balance displaying the last four digits of my account number and the available balance with timestamps. I am now facing overdraft charges and daily fees for funds that were available in my account. I explained my financial hardship to PNC, asking for the charges to be halted so I could repay and close the account, as the money was rightfully mine. However, they declined and one representative was rude, mentioning that the situation would affect my credit. I am seeking assistance to resolve this issue and hoping for a more compassionate approach from the bank to correct this mistake and terminate our business relationship.

The PNC Document Review Department is currently conducting additional reviews to ensure that a Medallion signature seal can be obtained on a United States Savings Bonds Redemption FS Form [redacted]. This form will facilitate the deposit of proceeds into an existing PNC account under the same name as the Savings Bonds. The documentation has been thoroughly reviewed by PNC legal, meeting all required standards. This redundant review process is primarily for PNC's due diligence. It is recommended to reach out to the Document Review Department to request expedited processing, enabling the deposit of approximately $50,[redacted] into the verified PNC Trust account number [redacted]. Paula M. B., Co-Trustee for the Harold L & Lora R Shupe Living Trust

I have been charged $36 six times for overdraft fees. While I have been away from any PNC bank, I was unable to address the issue promptly. I have received a refund for overdraft fees in the past, but I cannot handle the $[redacted] in fees at this moment. As a self-supporting college student with upcoming bills, this situation is financially burdensome. I request a refund as I have not visited a PNC bank in the last 5 days. I am committed to preventing such occurrences in the future. I kindly ask for the removal of these charges, as I cannot afford them and it will affect my ability to buy groceries and fuel to commute to work for the next two weeks. I hope for your understanding and assistance in refunding this amount. I will address my account once I am back home if these refunds are granted. Thank you.

Recently, my guardian fell victim to a scam, leading PNC Bank to recover funds from my linked account as I am under 18. I would like to ensure my account is closed to prevent any repercussions from my guardian's situation. Despite accepting the loss of the withdrawn funds, I am concerned about potential future issues and would appreciate assistance in closing my account. Thank you for your attention and support in securing the closure of my account.