I joined the site yesterday and paid just short of £** but the site keeps asking me to...

GetHuman628106's Account issue with Ourtime.com from April 2018

Help with my Ourtime.com issue
The issue in GetHuman628106's own words
I joined the site yesterday and paid just short of £** but the site keeps asking me to pay despite having had an email to say I am now a member.*Also my profile keeps disappearing.*Can you help?
GetHuman628106 did not yet indicate what Ourtime.com should do to make this right.
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Ourtime.com

Account issue
Reported by GetHuman628106
Apr 25th, 2018 - 5 mons ago
I have an issue with Ourtime.com too
Not resolved
Seen by 6 customers so far
Similar issue to 2644 others
0 customers following this
Items needed
Email on Account
Username
Password
Name of Account Holder
Timeline
GetHuman628106 started working on this issue
Apr 25th 4:25pm
GetHuman628106 indicated the issue is not fixed yet.
Apr 25th 9:43pm
GetHuman628106 indicated the issue is not fixed yet.
Apr 26th 12:57pm
GetHuman628106 indicated the issue is not fixed yet.
Apr 29th 3:37pm
GetHuman628106 indicated the issue is not fixed yet.
Apr 29th 3:37pm