The otterbox I have has broken and a friends of mine told me if it were broken that the...

GetHuman-chloeler's customer service issue with Otterbox from June 2018

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The issue and preferred resolution, in GetHuman-chloeler's own words:
The otterbox I have has broken and a friends of mine told me if it were broken that they send a new one. I was wondering if I could get a new one but in a different colour. I would really appreciate a different colour
I trust that Otterbox will make this right and come up with a resolution that is fair.
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Otterbox

Customer service issue
Reported by GetHuman-chloeler
Jun 3rd, 2018 - 2 mons ago
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Seen by 7 customers so far
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Timeline
GetHuman-chloeler started working on this issue
Jun 3rd 1:42am