We received an invoice (no post mark) on ********** for $**. Tax summary on the invoice...

GetHuman-rosieco's customer service issue with Origin Energy from June 2019

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The issue in GetHuman-rosieco's own words
We received an invoice (no post mark) on ********** for $**. Tax summary on the invoice was ********** due to be paid *********. I called and spoke to Granville and explained. Granville advised there was a system error which had generated wrong details and our account was * of them. Granville assured me this would be adjusted and we could have a payment extension to July * ****. Granville assured me this would not have any impact on credit ratings as per say. *Friday ***** we received a Reminder notice as at ********** post mark ********** received ********** stating IMMEDIATE PAYMENT. I have been calling and waiting up to half an hour or more since Monday **********. Can somebody please email me in relation to this so called system error and payment extension.

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Origin Energy

Customer service issue
Reported by GetHuman-rosieco
Jun 25th, 2019 - a year ago
Not resolved
Seen by 4 customers so far
Similar issue to 93 others
0 customers following this

Timeline

GetHuman-rosieco started working on this issue
Jun 25th, 2019 12:09am
GetHuman-rosieco indicated the issue is not fixed yet.
Jun 25th, 2019 12:10am
GetHuman-rosieco indicated the issue is not fixed yet.
Jun 25th, 2019 12:12am
GetHuman-rosieco indicated the issue is not fixed yet.
Jun 25th, 2019 4:51am
GetHuman-rosieco indicated the issue is not fixed yet.
Jun 25th, 2019 4:52am