Many things.... no medication sent, no call to provider, no clear communication, emails...

GetHuman5878254's customer service issue with OptumRx from March 2021

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The issue in GetHuman5878254's own words
Many things.... no medication sent, no call to provider, no clear communication, emails read “sent”, “on hold” or “order cancelled” Watched provider sent Rx twice, email states “not received “ wrong strength and quantity sent...(* X ** days does not equal **) I love the ease of mail service, but this is getting a little crazy..... please do what you can. I do not want to find another provider...thanks

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Customer service issue
Reported by GetHuman5878254
Mar 23rd, 2021 - a month ago
Not resolved
Seen by 5 customers so far
Similar issue to 250 others
0 customers following this


GetHuman5878254 started working on this issue
Mar 23rd 3:24pm