I have been having pixilation problems on and off for some time now. Each time a repair...

GetHuman-jdelena's customer service issue with Optimum from October 2019

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The issue in GetHuman-jdelena's own words
Have a service tech come on my schedule ... I have been having pixilation problems on and off for some time now. Each time a repair person comes it turns out the problem is on a pole down the street. **The problem started again around the *rd week of September on a few channels. It slowly got worse until on Oct. *rd it was happening on channel ** and higher.**So I called and was told I had to wait a week for a service appointment because of my work schedule. I told the service advisor that was not acceptable and asked to speak to a supervisor and was told someone would contact me within ** hours. When no one called back I called ahain on **** and was told that there was nothing that could be done and no one was going to call me and I WAS HUNG UP ON!!!!**On **** I tried to contact your main office and could not even leave a message.**I have been a customer for over ** years and desearve bettr treatment ! I need a service appointment this weekend that fits my schedule or I will go to Fios.**Jerry DeLena
I was promised a call back within ** hours and no one has called in over a week. I was also hung up on by a service representative.
I want someone to respond now and a repair tech over the weekend on my schedule.
I have been a customer for over ** years
I have rebooted the system
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Optimum

TV
Customer service issue
Reported by GetHuman-jdelena
Oct 18th, 2019 - 3 years ago
Not resolved
Seen by 13 customers so far
Similar issue to 9991 others
0 customers following this

Timeline

GetHuman-jdelena started working on this issue
Oct 18th, 2019 3:32pm
GetHuman-jdelena indicated the issue is not fixed yet.
Oct 20th, 2019 1:04pm