Optimum Customer Service Issues

A few weeks back, my wife contacted customer service due to a loss of service on our TV, computer, and phone. She wasn't informed about a local power outage, and a technician was sent to assess things. Upon his arrival, he mentioned handling similar calls in the neighborhood, but by then, the power was restored. He proceeded to check everything, unsure of any charges. To our surprise, an $80 fee appeared on the subsequent bill. Given my 25 years of loyal patronage without missing a payment, I find this charge unjust under the circumstances. Despite attempts to contact management regarding this matter, I've faced hurdles and unreturned calls, even receiving a service termination notice if the issue isn't settled. The lack of follow-through and resolution is disheartening after being a dedicated customer.

Good afternoon, I have experienced an issue with a cable wire being installed on my property without my permission, resulting in damage to my siding which cost over $9,[redacted]. I have an appointment scheduled for 9/21/19 regarding this matter and have already shared photos of the damage with my attorney. I am requesting the removal of the wire, repair of the hole caused by the screw, and compensation for the damage. I would prefer a site supervisor to attend the appointment on 9/21/19. I will discuss further concerns with the field supervisor at that time. I will wait for resolution before involving my attorney. You can reach me at [redacted]. My address is [redacted] Ryder Street. The wire is connected to the account of James Isaac [redacted], account # [redacted]. Thank you in advance. Best regards, Eleonor Earl

Good morning, I'm experiencing an issue where someone from Optimum ran a cable wire on my wall, damaging the siding that cost me over $10,[redacted] to install. I need Optimum to remove the wire from my wall as it is going to a property two houses over without my permission. They must come to remove it, fix the hole from the screws, and compensate me for the damage. I have taken video and pictures which I have forwarded to my attorney. The account where the cable was installed is under the name James Isaac with the account number [redacted]. You can contact me at [redacted]. Thank you for addressing this matter. My address is [redacted] Ryder St., Brooklyn. I am currently using Verizon.

I have been struggling for three months to resolve issues with my group home account. Account number 07[redacted]06-02-5 is currently suspended, and despite numerous attempts, I have been unable to speak with a representative over the phone. It is incredibly frustrating that one of my payments may not have been received or properly applied, leading to this situation. The individuals in the home are blind and disabled, and they rely on services like internet, phone, and TV. I was promised a callback last month, but I have not received any follow-up. This lack of communication is unacceptable and disappointing.

I recently moved out of my residence on July 28th, and I was informed by customer service on July 22nd that there would be no charges for the August billing cycle since I returned the equipment in July. However, my latest bill, which includes charges for August, is incorrect. I returned the equipment to your Torrington store and should not owe anything for August. I am unsatisfied with the customer service via chat and the lack of a phone number to contact for assistance. This situation has led me to believe that your business practices are poor, impacting your reputation negatively.

My account with Sudden Link is 07[redacted]04-06, and the access code is [redacted]. I live at [redacted] W. Airport Rd, Apartment 30, Payson, AZ. I am new here and only need TV cable. During a phone call on August 28, [redacted], I wanted the lowest cable price plan of $54.98. The representative mentioned additional charges for three boxes and taxes resulting in a total of $92.00. I was later offered internet for an additional $7.00, which I found out to be incorrect. I recently received a bill for $[redacted].00, covering six weeks of service, due on October 16th. I wish to pay for one month without internet fees, totaling around $74.00, due now. I want my internet canceled effective September 28th, and charges of $42.00 for internet removed. I urge to clarify and email me new charges around $74.00 as discussed. The billing cycle should align with a month of service, and I request the removal of the $42.99 internet charge. I only have one TV box at $10.00 per month, no additional charges for an extra box. I kindly ask to cancel the internet, waive the current $42.00 charges, and update the plan to $74.00 per month without internet.

I spent a half hour typing my concerns, but the message didn't go through. I've only had the service for a month, and I didn't order the extra plan I'm being billed for. The due date on the bill is incorrect. I was misled about the internet cost, which is more than $7. Originally, I only wanted to order cable TV. I want the internet charges removed, and I wish to cancel the internet service. I aim to pay $54.00 per month for cable TV, totaling around $74.00 with taxes and a cable box. I request the due date to be corrected. Despite having the service for only one month, I am being charged for two months, with the bill due after just six weeks of use. I'm willing to pay for one month of service now, and the second month should be billed at the end of October, aligning with when I signed up on October 28th. I want the bill to reflect these changes.

I need to settle my bill, but there is an $80 charge for a "missed appt" that I dispute. The technician was 30 minutes late for my scheduled appointment. Two weeks ago, I spoke to a representative who said they would check the recording of my service request and get back to me the next day, but they never did. I have made around 25 calls to different numbers trying to reach a billing representative again. All my calls are documented on my phone. Can someone please assist me with this? Thank you. - K Lupo

Hello, I work remotely and currently pay over $80 per month for my internet service. The internet speed is extremely slow, and I find myself having to restart it around 50 times a day. This situation significantly hinders my ability to complete work tasks efficiently. Even after restarting, I struggle to stream videos for more than 10 seconds without experiencing freezing issues. Given the nature of my job, I rely heavily on uninterrupted internet access throughout the day. I would greatly appreciate assistance in resolving these ongoing connectivity issues.

On the 1st of October, [redacted], at 11:45 a.m., I returned home to find Cablevision contractors (Nesco) obstructing my entire three-car driveway. There were wires scattered all over, with a wire spool blocking another section of the driveway. The worker informed me I couldn't access my driveway and requested a 20-minute wait. I explained the inconvenience of blocking the whole driveway when I am not a Cablevision customer. Despite my plea to clear the driveway as my daughter needed to leave for work, I was given an additional 20-minute wait. This situation is unacceptable as it hinders multiple people in my household from getting to work on time. It is crucial to find a better solution for future occurrences to avoid such disruptions.

I had a bill due on September 15th. I contacted Optimum on September 13th to inquire about service at my new address in Jersey City, only to be informed there was no service available there. I was advised to pay the full month and disconnect on the moving day of September 30th, and that a half month credit would be issued upon disconnection. Today, when I called Optimum, I spoke with a guy named Shall who was very rude and found my situation amusing. When I requested to speak to a supervisor, Shall claimed he was one. I questioned if he found my situation funny, and he simply replied it was a cough. I believe it was a laugh. I would appreciate it if someone could follow up on this matter with me.

I would like to address the issue with my home service account [redacted] which I discontinued in August. I settled the final bill on August 25 and returned the equipment promptly on September 3 due to the Labor Day holiday. I am being billed for service in September despite not using it and find this unfair. The service quality, both at home and in my business, has been consistently poor. I was promised a credit, but to date, I have not received it. I kindly request a representative to contact me to rectify this billing discrepancy. Please reach out to me at [redacted] for further discussion. Thank you, A.

I have two remote controls, one for my Vizio TV and the other for my TiVo. While watching a show live on the TV, I switched to the TiVo, which was recording the same show. A blue screen appeared saying "retrieving data" and then displayed "no signal." I attempted to resolve this by turning the TV off and back on using the Vizio remote, which usually works and brings up the "My Shows" menu. However, this time the blue screen with "no signal" reappeared. Pressing the "Input" button on the Vizio remote to navigate to HD1, as I usually do, did not resolve the issue. The blue screen persists, indicating that the station is not available and suggesting to contact the cable company. Can anyone advise on how to proceed?

I recently subscribed to Optimum last Sunday with the understanding that the TLC channel would be part of my package, as it was the only channel I had requested. I contacted customer service during the week, spoke with a representative for an hour, and was promised a callback from a supervisor that never happened. Yesterday, our cable was out for an hour, requiring a system reboot. Now, we are experiencing a power outage affecting our cable service tonight. I am feeling very frustrated and am considering canceling and returning to Fios.

Good afternoon, I live at 34 Avenue A #2 in Inwood, NY [redacted]. Recently, a field representative visited my residence and disconnected the service due to non-payment. However, the issue is they mistakenly disconnected the service for the apartment on the first floor, which should not have been done. I urgently need the field rep to revisit 34 Avenue A, Inwood, NY [redacted] to restore the service for apartment #1 on the first floor. There are two separate accounts associated with each apartment. I don't have the account number for apartment #2 but the phone number linked to apartment #2 is [redacted].

Our email account, [redacted], was hacked. Instead of receiving emails in the inbox, messages were found in spam and redirected to other addresses. As a result, unauthorized charges were made on our Visa and purchases were conducted using our email address. StubHub confirmed that tickets were bought and sold using our address. I contacted Optimum last night, but my questions were not satisfactorily answered. After waiting for 45 minutes for a call back today, I waited for 3 hours without receiving any assistance. This is urgent and we need help as soon as possible.

I am experiencing issues with getting no signal on my TV. I have checked all the wire connections and have turned off and on all the power, but it didn't solve the problem. I previously waited on hold for 30 minutes and am currently on hold again without speaking to a human. I recently signed up for the service on Friday and I am paying extra for it. My name is Gihan Ghobrial, and I can be reached at [redacted]. My address is 20 Timber Ridge Dr, Hauppauge, NY [redacted]. I would appreciate it if a technician could be sent to resolve this issue promptly. Additionally, one of the three TVs provided was not properly connected, and the remote is not functioning correctly to rewind or control live shows as expected. I kindly request for someone to come and address these concerns.

For the past few months, my Optimum service has been experiencing issues. Despite speaking with multiple representatives over the phone, the problem persisted. A repair appointment was scheduled but no one showed up as promised. Upon speaking to another representative, I learned that issues like mine were affecting Gold package members, and credits would be issued based on the repair assessment. The technician found the problem to be an external connectivity issue, recommending I contact Optimum for a credit, which I did. After the call, a credit of $82 was approved, lowering my payment from $[redacted] to $[redacted]. Follow-up calls to confirm and resolve the payment matter were met with some confusion from representatives, with one even erroneously attempting a system repair. Despite requesting a supervisor multiple times, none were available. Assured that the payment was settled, my service was unexpectedly suspended, and I am now unable to reach a representative for assistance. As a long-time loyal customer, I hope for a callback to resolve this situation.

I am experiencing ongoing issues with channels going blank and displaying error messages, as well as blurry and fading channels, despite paying $[redacted].00 per month. I have been a customer for many years and am curious about any new services or promotions that could help reduce my bill. I see other providers offering attractive deals to retain customers, so I wonder why there isn't a similar effort from this company to ensure customer satisfaction.

During the summer, the underground cable wire was repaired, but unfortunately, it was not buried back underground. Instead, it was left hanging through the tree, which raised safety concerns for the customer. There is a fear that the wire could fall and pose a danger in the driveway or to pedestrians. Despite reaching out to Optimum for assistance, the dispatched servicemen were unable to address the issue as they do not handle underground problems. The next step is to contact the underground service department for a resolution to this matter.