My package was supposed to arrive * days ago. Each day it’s said “scheduled for delive...

GetHuman4079521's customer service issue with OnTrac from December 2019

Help with my OnTrac issue
The issue in GetHuman4079521's own words
My package was supposed to arrive * days ago. Each day it’s said “scheduled for delivery on the next buildings day”. I need my package TODAY. It’s was delivered to the facility in Sacramento * days ago, which is ** min from my house with no inclement weather.

GetHuman4079521 did not yet indicate what OnTrac should do to make this right.

How GetHuman4079521 fixed the problem
My hold time was more than ** min for a two minute phone conversation. Not cool OnTrac.
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OnTrac

Customer service issue
Reported by GetHuman4079521
Dec 11th, 2019 - 2 years ago
Fixed
GetHuman4079521 shared how to fix
Seen by 3 customers so far
Similar issue to 220 others
0 customers following this
Items needed
Who made the purchase
Tracking number

Timeline

GetHuman4079521 started working on this issue
Dec 11th, 2019 6:12pm
GetHuman4079521 confirmed the issue is fixed. Hooray!
Dec 12th, 2019 8:09pm

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