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Can I request a package reroute with OnTrac?

Asked 2 years ago
OnTrac does offer options for package rerouting, but the specific terms and conditions may vary based on the service selected and the package's current status. Generally, customers can request to change the delivery address for a package while it is en route, provided that the request is made within a certain timeframe and the package has not yet been delivered. It is essential to check whether the rerouting request is possible based on the shipping method and package specifics. To initiate a reroute, one would typically need to provide pertinent details, such as the tracking number and the new delivery address. Additionally, there might be fees associated with this service. For the most accurate and specific guidance, it may be helpful to review the relevant section on the OnTrac website regarding package reroutes. This section should provide up-to-date information on the process, any associated costs, and any conditions that may apply. Overall, while it is indeed possible to request a package reroute through OnTrac, understanding the specific procedures is key to a successful request.
Answered Jul 2nd 2025

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