Unfortunately, the way to contact OnTrac starts with sifting through their website help and support articles. With luck, you can find a way to submit a form about your issue and then start emailing with them.
Q:Does OnTrac offer 24 hour customer service?
A:Not at this phone number.Below are other customer service channels and hours.Meanwhile, we can help you find information and answers to your specific problem:
How to contact OnTrac Customer Service
There are of course other ways to contact OnTrac customer service besides the phone. Below we list them by medium, from most to least popular.
Use this link to find customer service help through their website
As a last, sometimes only, resort- OnTrac customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team. Since this rarely leads to a real-time conversation, GetHuman does not recommend this unless it's the only way.
Can I get through to a real live person at this number?
Even though this OnTrac number does not get you to a call center manned by actual human beings, GetHuman researchers still call it regularly to document the phone system.
This phone number is all recordings. When our research team calls it, we still take notes about any important changes or information so that you don't have to call to find out yourself. Here is their latest summary:To talk to an agent you must text 302-246-7136.
Here is how our research team describes the way the OnTrac phone system greets you: If you would like to track your package, please go to www.ontrac.com.
Conclusion and closing notes
This is OnTrac's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a OnTrac agent. This phone number is OnTrac's best phone number because 7,452 customers like you used this contact information over the last 18 months and gave us feedback. Unfortunately, no OnTrac customer service agents pick up the phone, so we've compiled other ways to solve common issues that customers call 800-334-5000 for, including Make a shipment, Track item, Overcharge/Strange charge, Complaint, Lost package and other customer support issues. The OnTrac call center that you call into is answered by their IVR or robotic phone menu system which of course is open 24/7. In total, OnTrac has 1 phone number. It's not always clear what is the best way to talk to OnTrac representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for OnTrac. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like OnTrac. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.