I purchased a combination item containing a Dewalt cordless ** MPH leaf blower and a he...

GetHuman-gddubois's customer service issue with OnTrac from November 2018

10 views | 136 similar | 0 following
Help with my OnTrac issue
Next: our robot will wait on hold for GetHuman-gddubois to get a OnTrac rep on the line!
Always use the GetHuman Phone to call OnTrac. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman-gddubois's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-gddubois may need:
Who made the purchase and Tracking number
The issue in GetHuman-gddubois's own words
I purchased a combination item containing a Dewalt cordless ** MPH leaf blower and a hedge trimmer. The total cost was $***.** charged to my personal checking account via PayPal. These items were never received. **On **-**-** at *:** AM I received an email telling me that my package had been delivered. I went outside and found a small package from Home Depot addressed to my son at my address sitting on my porch. The package order * WA********, and OnTrac tracking * C************** were on the package. These are not the numbers on my order which were order * WA******** and OnTrac tracking * C**************. The package contained a Dewalt impact driver instead of the actual items that my son had ordered. The leaf blower*hedge trimmer that I ordered was not there. I called the Home Depot online ordering line and explained the mix up. They told me to call back on Monday and explain the problem. **I called Monday morning **-**-** and explained the problem. Home Depot told me that the driver's GPS showed that he was at my address at *:** AM on the **th so I was out the money because they had made the delivery. Indeed a delivery was made from Home Depot by OnTrac of a Dewalt impact driver for my son but my much more expensive order was never delivered. On **-**-** my son returned the impact driver to Home Depot that was mistakenly delivered instead of what he had actually ordered. I have photos of the package that OnTrac delivered instead of my Dewalt leaf blower and hedge trimmer.**I want my package to be located and delivered to me. OnTrac is ultimately responsible for the failure here. Please locate my package, order * WA******** and OnTrac tracking * C************** and deliver it to me or make monetary restitution in the amount of $***.**. **Sincerely,*Gary DuBois*(***) ***-**********@***.com

GetHuman-gddubois did not yet indicate what OnTrac should do to make this right.

How GetHuman-gddubois fixed the problem

We are waiting for GetHuman-gddubois to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get OnTrac's attention and get better help faster. Tap below to get started.
Having OnTrac issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-gddubois fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-gddubois
Nov 30th, 2018 - 3 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 136 others
0 customers following this


GetHuman-gddubois started working on this issue
Nov 30th, 2018 4:21pm

Paying Too Much for Cable?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies