I purchased a combination item containing a Dewalt cordless ** MPH leaf blower and a he...

GetHuman-gddubois's customer service issue with OnTrac from November 2018

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The issue in GetHuman-gddubois's own words
I purchased a combination item containing a Dewalt cordless ** MPH leaf blower and a hedge trimmer. The total cost was $***.** charged to my personal checking account via PayPal. These items were never received. **On **-**-** at *:** AM I received an email telling me that my package had been delivered. I went outside and found a small package from Home Depot addressed to my son at my address sitting on my porch. The package order * WA********, and OnTrac tracking * C************** were on the package. These are not the numbers on my order which were order * WA******** and OnTrac tracking * C**************. The package contained a Dewalt impact driver instead of the actual items that my son had ordered. The leaf blower*hedge trimmer that I ordered was not there. I called the Home Depot online ordering line and explained the mix up. They told me to call back on Monday and explain the problem. **I called Monday morning **-**-** and explained the problem. Home Depot told me that the driver's GPS showed that he was at my address at *:** AM on the **th so I was out the money because they had made the delivery. Indeed a delivery was made from Home Depot by OnTrac of a Dewalt impact driver for my son but my much more expensive order was never delivered. On **-**-** my son returned the impact driver to Home Depot that was mistakenly delivered instead of what he had actually ordered. I have photos of the package that OnTrac delivered instead of my Dewalt leaf blower and hedge trimmer.**I want my package to be located and delivered to me. OnTrac is ultimately responsible for the failure here. Please locate my package, order * WA******** and OnTrac tracking * C************** and deliver it to me or make monetary restitution in the amount of $***.**. **Sincerely,*Gary DuBois*(***) ***-**********@***.com

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OnTrac

Customer service issue
Reported by GetHuman-gddubois
Nov 30th, 2018 - 4 years ago
Not resolved
Seen by 23 customers so far
Similar issue to 136 others
0 customers following this

Timeline

GetHuman-gddubois started working on this issue
Nov 30th, 2018 4:21pm