Good morning,**I am writing because of a disappointment with a purchase. I bought the M...

GetHuman1687698's customer service issue with Old Navy from December 2018

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The issue in GetHuman1687698's own words
Good morning,**I am writing because of a disappointment with a purchase. I bought the Mid-Rise Pixie Chinos for Women Moss Landing in September **** for my new teaching job at an elementary school. I have only worn these pants maybe * times, and they have already broken. A belt loop on the left side o f the pants has broken off completely at work, leaving my skin exposed. I really enjoy these pants, but paying $** for them and them only lasting a little over * months is extremely disappointing. I am really hoping you are able to send me the exact same pair of pants. I am a loyal Old Navy customer, from my lunch box, to my accessories, favorite ankle pants, and tops. I want to keep supporting this company and I hope you can help me with this replacing this item. I ordered a size * regular in the green moss landing color. I ordered with email address *****@***.com and picked up in store and paid with my Visa card. I would like a new pair of these exact same pants to replace these defective ones. **Thank you,*Taylor Morris
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Old Navy

Customer service issue
Reported by GetHuman1687698
Dec 4th, 2018 - a mon ago
I have an issue with Old Navy too
Not resolved
Seen by 2 customers so far
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GetHuman1687698 started working on this issue
Dec 4th, 2018 3:55pm