Old Navy Customer Service Issues

On 12/4/18, I visited the Old Navy store in Milford, CT to utilize my Super Cash and Rewards. Unfortunately, when I tried to pay for my $[redacted].99 purchase, my Old Navy card was declined. This prevented me from using my rewards and receiving rewards for the transaction. I made a full payment on my bill on 11/30/18, which was processed on 12/3/18. While the payment was delayed due to financial circumstances, it was settled in full promptly. I was disappointed by the store's lack of customer service. I kindly request Old Navy to transfer the funds from my credit card to my Old Navy account to claim my entitled rewards. I also wish to allocate all my current rewards to this purchase. If this cannot be accommodated, I would like to close my Old Navy account as the Super Cash and Rewards are essential to me. I hope for a swift resolution. Thank you.

I need assistance with an order issue with TJ0G754 placed accidentally last Saturday. While trying to redeem my super cash, I mistakenly clicked the place order button on my phone. Despite contacting customer service to cancel the order promptly and even trying to stop the charge through my credit card company, the order has already shipped. I am unhappy as I missed redeeming my super cash and was charged $7.99 for shipping, although my total was over $50 for free shipping. I have a history of frequent purchases with Old Navy, am loyal to the brand, and would appreciate a swift resolution to this problem. You can contact me at [redacted] or [redacted]/[redacted]. Thank you.

I visited the Old Navy store in Deptford, NJ, around 6:00 pm today to pick up my online order, a dress. I tried on the dress, didn't like it, and chose another one. Before the cashier Mary processed my transaction, I specified that instead of refunding the money to my card for the returned dress, I wanted to use it for my new purchase in-store as an exchange. Despite this, it seems she refunded the money back to my card without my consent or signature. She called Ryan for assistance, but he seemed confused and unhelpful. He mentioned voiding the transaction but explained that the money would still go back to my card. I suggested that if the transaction was voided, the money should not go back to my account. Ryan then mentioned a non-receipt return onto a store card, which I had initially requested to use for my new purchase. As a supervisor at Home Depot, I know there are ways to resolve such issues and accommodate upset customers. However, Ryan's suggestion to repurchase the dress and then return it again made no sense and would double charge my card. The lack of clarity and competence from Mary and Ryan was frustrating, and it's clear that the staff at this store could benefit from better customer service training.

As a widowed mother on a fixed income, I received a $[redacted].00 Old Navy gift card from my church to provide Christmas for my children. I made a purchase on November 27th during Cyber Monday, anticipating a timely delivery. Unfortunately, after 10 days on December 6th, my items have not even been shipped, leaving me disappointed as they won't arrive in time for Christmas. This delay was unexpected and disheartening as it impacted my ability to provide for my children. Despite attempts to contact Old Navy via email and phone, I have not received any response. I now plan to inform my church about this experience and reconsider future gift card options. I will also share a detailed online review to highlight the lacking customer service from Old Navy.

I purchased two pairs of jeans from Old Navy a few months back. Both jeans started to rip along the same seam. I went to the Opry Mills Store in Nashville where a kind employee confirmed the defect. The manager, Natasha, mentioned they stand by their products but because I had worn and washed the jeans, they could not be exchanged. Regrettably, this experience has led me to reconsider shopping at Old Navy in the future. The lack of professionalism and poor customer service I encountered today was disheartening. If Natasha is indeed a manager, the store's reputation could be at stake. Sincerely, Gary Byars

I would appreciate it if someone could clarify a store policy for me since my experience in the store was not very good. I made purchases both in the store and online and needed to exchange some items. I had three items to exchange and wanted to use them to get different clothes. The sweatshirt was one of the items bought in-store, meant to cover the cost of the new items. However, the cashier returned it to my card, leaving me unable to use that money for the new sweatshirt. The online items could only be returned, so once again, I couldn't use that money immediately. This resulted in over $80 that I couldn't use in-store right away, forcing me to leave behind some items. I am disappointed that I couldn't exchange an in-store purchase for a different size, which was frustrating. I shop frequently at this store, and while the clothes fit my kids well, this experience was disheartening. It seems unfair that I had to pay more due to the cashier's mistake. I am puzzled why online items cannot be exchanged for in-store items, and why I couldn't get the sweatshirt at the same price I paid for it. I hope to understand the policy on online exchanges better to inform others who shop at Old Navy.

I wanted to share how much I adore your pixie pants. The petite sizes are just right for me. After buying pixie pants for work years ago, I recently ordered 8 more pairs. When they arrived, I sadly discovered that the petite size zero was too large for me now. The sizing seems to have changed, making them baggy and at least a size or two too big. I'm disappointed by this shift toward larger sizes that many companies seem to be following. I will be returning all the items I purchased due to this sizing issue. It has become challenging for me to find well-fitting clothes as sizes are getting bigger across the board. Your feedback is important, and I hope the decision to increase sizes will be reconsidered. Sincerely, Jamie B.

Hello, I visited the Old Navy store in Fayetteville, North Carolina on December 5th, [redacted]. I have 2 Old Navy Super Cash coupons, each worth $30, totaling $60. I missed the expiration date by one day. I am disappointed with myself and Old Navy for not allowing me to use it. Previously, I used a coupon almost a week after the expiration date due to Hurricane Florence, which I was not informed about. I have not had the opportunity to shop at Old Navy much because I lived overseas. I have now spent a lot of money there and would appreciate any assistance to avoid losing the $60. I will be more careful about the expiration dates in the future. Thank you for your help and understanding. Ranka M.

I am writing to express my dissatisfaction with two toddler dresses I bought a week ago. I purchased the "Cozy Stretch Swing Dress for Toddler Girls" in oatmeal color. My daughters wore these dresses for the first time today for a special occasion, and after just 5 hours, I noticed the material was pilling badly. The dresses now look like they have been through multiple washes and wears in just one day. Unfortunately, the damage is too severe for them to be worn again. Although I bought them on promotion for $10 each, the original price of $20 is still unreasonable for such poor quality. I urge a representative from Old Navy to reach out to me regarding this matter. Thank you, Stephanie Lynn.

I want to appreciate the incredible work the staff does selecting textiles at Old Navy. My recent purchase of 4 pairs of capri leggings pleasantly surprised me. Despite my initial aversion to mesh panels due to their tendency to stretch and wear out, the quality of the mesh used in these leggings is impressive. As an aquatic therapist and fitness instructor, I find these leggings perfect for my needs. I have fond memories of Old Navy's plus-size premium date night jeans and would love to see them back in stock. The summer dresses are also a favorite of mine due to the excellent fabric choices. Wishing everyone at Old Navy a happy holiday season and expressing gratitude for their exceptional products, particularly in the plus-size range.

I visited the Wesley Chapel store yesterday, despite it being a 45-minute drive from my home, as it's the closest one. The store manager there provided terrible customer service. When my total came to $19.26 and I handed over $20.26, she gave me back only $0.80. I mentioned I gave her $20.26, but she insisted it was $20.06. I explained I wanted a dollar back, which doesn't align with giving $0.06 and expecting a nickel in return. She rudely returned 4 quarters instead of a dollar. When I asked for her name, she identified herself as Becka, the store manager, implying she had authority. There was no excuse for her rude behavior. Additionally, the store had poor organization as the associate couldn't locate the $3 scarves I was looking for; luckily, my sister found them. After purchasing 33 scarves, it was disappointing to receive such disrespectful treatment.

I am filing a complaint regarding my recent order, bearing order number TJ43SYQ. I have concerns about the pink sweater and the curvy bootcut jeans. I was disappointed to learn that the jeans were not available weeks after I placed my order, especially since they were a gift for my mother who was looking forward to them as her favorite pair. Additionally, I received a medium tall sweater instead of the medium I requested, and it is too large as I am only 5 foot 3 inches and do not wear tall sizes. I have already returned two items from my order and cannot return the sweater now. I understand if there are limitations on what can be done, but I wanted to provide feedback for your company's future reference.

I visited the store with my wife and daughter and felt uncomfortable as the associates seemed to suspect us of shoplifting, which was unwarranted. Despite being loyal customers, I was shocked by the discrimination we faced. After making our purchase, my daughter unknowingly took a $6 pair of socks. When I tried to pay for them, the associate abruptly closed the registers and refused to assist. This cruel treatment left my family upset, especially my daughter. The incident happened at Store Number [redacted] around 9:58 PM, Transaction ID: [redacted], Register: [redacted]. It was disappointing that the male associate handled the situation so insensitively, causing unnecessary distress for us.

Hello, I recently received my order and everything was great except for one item that was too small. I would like to exchange it for a larger size. I am unsure if I can process this exchange through mail or if I need to visit a store. I wish to avoid extra charges if I reorder, especially since the item was on sale when I purchased it. Order #: TXRCWRK Item: Button-front popover tunic tee in black Item SKU#: [redacted][redacted]

I am feeling very frustrated and disappointed. I placed an order on 11/23 and still have not received my package. Despite receiving an email on 12/4 stating that the package was delivered, I did not receive it. After contacting customer service, I was informed by a representative to disregard the email as the package was still with UPS and to wait until 12/11. When I called again on the 10th, I was advised to wait until the 11th before following up if the package had not arrived. I expressed my concern about not receiving my order by the 11th, especially since I had already paid $[redacted]. The representative assured me that they would either resend the order or credit my account. However, today when I called, a representative named Pat was unhelpful and mentioned that the package had been delivered to a locker and nothing could be done, suggesting I reach out to the post office. This inconsistency in information and the lack of assistance is frustrating, especially after being a loyal customer for so long. I am unsure of what to do next and feel that this treatment is unfair.

I had a disappointing experience at Old Navy in State College, PA last night. I had $60 worth of items and a coupon for $20 off a $60 purchase. The cashier struggled to apply the discount, even suggesting I add a candy bar to meet the quota, which the manager later said didn't count. After exchanging it for socks, the manager still couldn't get the coupon to work, making me wait and then rudely stating we needed to start over. Despite the coupon showing as used due to his error, he only offered 20% off instead. He repeatedly left me waiting to help other customers, making me leave after half an hour of frustration. This experience with the manager, named Jim, left me very unsatisfied and upset, despite being a loyal Old Navy customer who used to shop there frequently. Other customers witnessed his poor behavior, and I believe some form of compensation is warranted for the inconvenience.

I visited the Old Navy store at Tanger Outlet this afternoon around 2:30. We selected a coat for our daughter's Christmas gift. Despite waiting in line for 30 minutes due to a 50% discount, the checkout process was challenging. The cashier couldn't scan the item, so it had to be manually entered. After a few failed attempts, they had to switch to a different machine. After 45 minutes of waiting, I decided to leave without making the purchase. I hope this isn't their usual way of doing business. The inexperienced cashier struggled, highlighting a need for better-trained staff during busy times. I trust the company will address this issue for smoother transactions in the future. Sincerely, B. VanHorn

I recently bought a women's coat at the Portage, Michigan store and I am extremely disappointed with the quality. The coat, made of acrylic, polyester, and wool, is already showing signs of wear after only a few weeks of very light use. Despite being originally priced at $70, I purchased it at a 50% discount and still feel it is not worth even the sale price. My previous coat from Old Navy with a similar material held up much better. I understand that I cannot request a return without the receipt, but I wanted to bring this issue to your attention. I am unlikely to purchase any more coats from Old Navy in the future. Thank you for listening.

Dear Customer Service, I am writing to express my disappointment with the service I received at the Old Navy store in Mayaguez, PR. I believe that the employees at Old Navy should be knowledgeable and helpful. Today, I encountered an employee named Nitzaly who was not only providing incorrect information about which jeans were on sale for $10 but also became defensive when I questioned her. I noted that she was not wearing an ID badge, which I believe is unprofessional. I suggest that Old Navy ensures that its staff, including managers, are well-trained and informed about their responsibilities. It is crucial for customer satisfaction and loyalty. This experience was disheartening, and I hope that steps will be taken to prevent such incidents in the future. Sincerely, Milly C.

Dear Old Navy, I am a loyal customer who values excellent service from your employees. Unfortunately, during my recent visit to the Mayaguez, PR store, I encountered an employee named Nitzaly who provided me with incorrect information regarding the jeans on sale. When I tried to clarify this with another employee, Nitzaly denied her mistake. Moreover, Nitzaly was not wearing an ID badge, which I find unacceptable when interacting with customers. I urge the corporate team to ensure that all managers and staff are properly trained and knowledgeable about their roles to maintain customer satisfaction. My experience was disappointing, and I hope steps are taken to prevent this from happening to others in the future. Sincerely, -M.C.