Old Navy Customer Service Issues

Around a week and a half ago, on Tuesday, the 13th, I placed an order for a kids' fleece pullover from your store. Initially, I was informed it would take approximately 5 days for delivery, which was acceptable. However, the shipping information changed a few times. After checking on Wednesday, the 14th, I was pleased to see it had shipped and was expected to arrive on Friday, the 16th. Unfortunately, that did not occur, and subsequent updates have also been delayed. Today is Saturday, the 24th, and the latest tracking information indicates it will now arrive on Tuesday, the 26th, which is two weeks after my purchase date. Despite the continuous delays, the item is still in Illinois with uncertainty surrounding its delivery. Waiting for possibly more than two weeks for a single item is frustrating and disappointing.

I had a disappointing experience at the Chapel Hill Durham Old Navy today with a cashier named Carlissa. She displayed rude behavior towards me and my family, making us and other customers uncomfortable. Despite being a long-time Gap customer, Carlissa's negative attitude towards pricing inquiries and overall demeanor was unsettling. It was evident she was not interested in assisting customers, leaving my mother to check a price herself after receiving a disrespectful response. Carlissa's complaints about the store's busyness and lack of help added to the unpleasant encounter. While her coworkers chuckled at her behavior, one of them attempted to diffuse the situation. As a retail manager myself, I would never tolerate such conduct from my staff. I urge Old Navy to address this issue promptly, as customers should not be subjected to such mistreatment. The behavior exhibited by Carlissa does not align with the values a reputable company like Old Navy should uphold.

I visited the Chapel Hill Durham Old Navy today, and encountered the cashier Carlissa who was the rudest cashier I've come across this year. She complained about the store being full and expressed her reluctance to be there. Her unpleasant attitude was evident when my mother inquired about a price, receiving a rude response from Carlissa. Despite being a loyal Gap customer since my middle school years, her behavior was unacceptable. Carlissa's negative demeanor made not only us uncomfortable but also other customers waiting in line. Instead of assisting with the price inquiry, she continued to talk negatively about customers and her dissatisfaction with the store being busy. During checkout, she was disrespectful to me, but the way she treated my mom and another elderly lady was unacceptable. As a retail manager myself, I would never tolerate such behavior from my employees. It is disappointing that a respectable company like Old Navy would have employees like Carlissa representing them. Her colleagues seemed indifferent, with only a young male coworker trying to alleviate the situation. Old Navy should address this issue, as loyal customers like us do not deserve to be treated poorly. Despite understanding that the holiday season can be hectic, it is not an excuse for such disrespectful behavior from an employee. It was disheartening to witness this behavior in front of my young daughter and mother.

I am disappointed with Old Navy due to issues with my recent purchases. I have been a loyal customer for years and made my first online order recently. Upon receiving my shoes, I noticed 3 scuffs/marks on them. Additionally, I bought a pair in-store, checking the size on one shoe, but later discovered one was size 10 and the other size 12. I should have checked both in the store, but due to Black Friday rush, I didn’t. The shoes were packed together with the size listed on the tag. I am upset about receiving mismatched sizes in one trip. I am requesting a refund for both pairs of shoes as I have the receipts. Thank you.

I visited Old Navy in Prosper, TX yesterday to return items with an emailed receipt. My husband checked out through the mobile device in-store. While returning items, one wasn't showing on the computer but was on my receipt. Brandon, an Old Navy employee, was amazing in helping to address the issue. Despite the unhelpful manager who suggested I call Old Navy instead, Brandon remained calm, kind, and respectful throughout the over 45-minute ordeal. His exceptional customer service skills stood out. The situation was resolved only when another person fixed the computer issue. Kudos to Brandon from Prosper, TX!

I added items to my cart and then applied a super cash code. I chose the 12/20 shipping option, but my order went through without allowing me to review it after adding the code. I contacted customer service right away. They mentioned there was no guarantee the order could be canceled and it might take 48 hours to determine. I am very frustrated. The fact that my order was placed without confirmation and now might not be canceled easily is disappointing. I will have to wait until 12/20 to possibly return the items for credit, which is almost a month away. If the payment was processed on my Old Navy card as intended, this situation could have been avoided. I prefer using my Old Navy card over debit, but the order went through without my consent. This experience is not acceptable, and I am hesitant to continue ordering online. Other companies can quickly cancel orders due to technical errors, unlike this situation. I hope you can assist me in canceling the order. Thank you.

I visited the Idaho Falls store at the Grand Teton Mall recently and was impressed with the location and the sales. Despite my non-sale jeans, I decided to purchase them because I loved them. However, upon closer inspection at home, I discovered multiple strange holes in the jeans, cleverly covered by stickers. I have photographs of the holes for verification. Unfortunately, I only noticed them after removing the tags in my excitement to wear the jeans. I have all the original items including the receipt and tags as the jeans are unworn. I am hoping for a refund or a hole-free replacement. Thank you, Anja.

I recently visited the Old Navy store at the Grand Teton Mall in Idaho Falls. I was impressed by the location and the sales but was disappointed when I found weird holes in a pair of jeans I purchased. The holes were covered by stickers, which I only discovered after bringing them home as I tried them on in the dressing room. I have photos of the issue and still have the unworn jeans with the receipt and tags. I would appreciate a refund or a replacement pair without holes as I really love the jeans. Thank you. Sincerely, Anja.

I visited the Idaho Falls store at the Grand Teton Mall recently and was impressed with the sales, although the jeans I purchased were not discounted. Despite my love for them, I discovered multiple hidden holes in the pair I bought, which were covered by stickers I didn't notice until later. I have pictures of the damaged jeans and still have the receipt, tags, and unworn jeans. I would appreciate Old Navy either refunding me or providing a hole-free replacement pair. Thank you, Anja.

I received part of my order yesterday along with another customer's items. I noticed a mix-up with the stickers, one with my information and the other with a different name and address. I called customer service to report the error as I believed it was the right thing to do. The representative explained that it was my responsibility to return the item to the store or print a return slip. I don't have access to a printer and live quite far from the store, which makes this difficult for me. Although the representative was not impolite, I find the return policy to be unreasonable. Despite my efforts to rectify the mistake, I was informed that if I don't return the item within 45 days, I will be charged. I suggested that Old Navy should provide a return label and envelope for easier return, considering it was the employee's mistake. I hope to receive a speedy response. Thank you. - J.M.

I usually don't complain about stores, but I feel I need to share my recent experience at Old Navy. The Vacaville store was extremely disorganized, with different styles mixed up on racks, unclear pricing, mismatched hanger sizes, and items from various departments all mixed together. The employees looked unkempt and were unhelpful, making it difficult to use the fitting room. When I finally managed to use it, I was scolded for doing so as they were apparently closed. This negative experience, coupled with a rude employee, led me to abandon my $[redacted] shopping trip and head to Target instead. Despite being a loyal customer, I was highly disappointed. I may shop online in the future, but I won't be returning to the Vacaville store anytime soon.

Hello, my name is Ely Hernandez. I am feeling very upset and frustrated about my online order situation. I placed two separate orders, the first one arrived on time without any issues. However, the second order was marked as delivered when I checked the shipping details yesterday, but it was listed under a "no such number" status. This is confusing because my previous package was successfully delivered to [redacted] E Hammond Ave, Fresno, CA [redacted], which is the same address. Both orders were meant to be delivered there, and even though the package is in Fresno according to the tracking information, it has not been received. Could you please help me with this matter? My order number is TJ2WJ76. Thank you for your assistance.

I needed to return a coat my brother bought online for my son because it didn't fit. I asked an employee named Mimi for a gift card refund to get a new size online. Mimi's attitude and lack of trust made it uncomfortable. She seemed annoyed while processing the return, even though I could have done it at home. I noticed she was a team lead, which surprised me given her behavior. During the return, she made a dismissive comment about a customer on the phone. After paying $5 extra for an in-store order, I received the email confirming the purchase. I didn't want to go back and confront her, so I left. I usually don't complain to corporate, but Mimi's poor attitude needs addressing. Thank you.

Hello, I placed 3 orders in November. Yesterday, I received a call regarding the last order, requesting more information. Upon verification, I realized it was shipped to my previous address. I promptly updated my address, and the partial shipment with tracking number TJ4P0MW was successfully delivered to my new address. I received an email confirming the other part of the same order has been shipped as well, and I hope it will also arrive at my new address. Upon further investigation, I discovered that the reason my previous shipment did not arrive was that it was sent to my previous address. This situation has caused me great concern since I spent approximately $[redacted] on these items and have not received them. I am worried about losing this money for nothing. The order numbers in question are TJ955Q3, TJ6CX6Y, TJ67LK3. I kindly request your assistance in resolving this matter and would like to cancel these orders. As a loyal customer, I sincerely appreciate your help. Thank you, Nassim

I'm Dakota S. I typically don't complain much, understanding that mistakes happen. However, after ordering two pea coats online during the Thanksgiving Day 50% off deal, they arrived with security tags still attached. Juggling three jobs makes it extremely challenging for me to visit the store in person to have the tags removed, especially since I ordered online. While I know errors occur, the inconvenience of returning the coats, dealing with the tags, and waiting for their return is overwhelming, especially during the busy holiday season. I usually let things slide, but this time, I felt it was necessary to raise this issue.

During my Christmas shopping at Old Navy at Tanger Outlet in Myrtle Beach, SC on Hwy 22, I encountered a cashier who was very rude. When I was paying for my items, I was in the process of counting out the money and laying it on the counter. The cashier, Camisha, made a comment about having a hand, which I found off-putting. I hadn't seen her reach out for the money as she was focused on the register and didn't make eye contact until she raised her voice to scold me for not placing the money directly in her hand. This encounter left me feeling disrespected, and I don't plan on returning to that store due to the poor customer service.

I am a proud Old Navy Credit Card holder. During my recent shopping spree at Old Navy, I splurged over $[redacted] to revamp my wardrobe after two years. Normally, I shop for my children or pick up a few items, but this time, I treated myself and felt fantastic exploring the various options for three hours. However, it's been less than two months, and three of my new purchases already have small holes. Initially, I noticed a hole in one pair of leggings, then in another pair, followed by my favorite shirt, and unfortunately, even my $40 jeans are not holding up well. This quality issue disappoints me as items from other stores like Walmart, JustFab, Target, Kohls, and Rue 21 have lasted without any issues. I am disappointed and would appreciate if Old Navy can replace these defective items. Name: D. Gross Phone: [redacted] Address: [redacted] Tripp Trail, Royse City, TX [redacted] Defective items: 1. Long sleeve navy blue shirt 2. Black tights/leggings 3. Dark navy blue leggings 4. Size 12 denim jeans Email: [redacted] Looking forward to your prompt assistance. D. Gross

Hello, I am reaching out as I am disappointed with a recent purchase. In September [redacted], I bought the Mid-Rise Pixie Chinos for Women in Moss Landing for my new teaching job at an elementary school. After wearing them only about 5 times, a belt loop on the left side broke at work, leaving me exposed. Despite enjoying these pants, paying $32 for an item that lasts just over 2 months is disheartening. As a loyal Old Navy customer who has purchased various products from lunch boxes to accessories and clothing, I am hopeful that you can provide me with a replacement for this faulty item. I initially ordered a size 4 regular in the green moss landing color with my email address [redacted] and paid via Visa card for in-store pickup. I kindly request a new pair of the same pants to replace the defective ones. Thank you, Taylor Morris

I recently returned three (3) items today along with the receipt. I used my debit card for the original purchase, so I expected the refund to be processed promptly. However, I was informed that using a handheld device for returns would delay the refund by 3 to 5 business days. I found this delay frustrating and believe it reflects poorly on customer service. It seems that ease for the staff was prioritized over customer convenience, which is unacceptable. I suggest reviewing the return policy displayed on receipts or considering removing the debit card return option to prevent such delays in the future.

I made a purchase on Cyber Monday and earned $20 in supercash. I chose a shipping option to receive my items on Dec 12th, not the free sweepstakes option. However, I received an email saying only part of my order would arrive on the 17th of Dec. When I tried to redeem my supercash, the code initially said invalid until the last few minutes of checkout. Then, after entering my card information, I was informed my cart had expired, even though my items were still there. When I tried to re-add them, my supercash had supposedly expired. This situation is extremely frustrating and needs to be addressed promptly.