I put items in my cart then entered a super cash code. I selected the latest shipping o...
GetHuman1648242's customer service issue with Old Navy from November 2018
Help with my Old Navy issue
Did we steer you to the right help?
Waiting to see if GetHuman1648242 got the right customer help using our suggestion.
First: share to improve GetHuman1648242's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman1648242 may need:
Name, Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman1648242's own words
I put items in my cart then entered a super cash code. I selected the latest shipping option for *****. When I entered the super cash code my order submitted without my ability to review it. I called customer service immediately. I was told it could not be guaranteed to be canceled and would take ** hours to see if it could be. This is very upsetting to me. First the order submitted without my approval and then it most likely can’t be canceled. So I have to wait until ***** to even have the option to return the items and receive credit which is almost a month away. If she would have changed the charge to my Old Navy card this would not have been an issue. I wanted to use my Old Navy card not debit, but as I said aI never even saw the order before it submitted. This is unacceptable business and I will not be doing any more online ordering. Any other merchant could have canceled an order that was placed from a technical glitch immediately after it was placed and not approved. I would appreciate anything you can do to cancel this order.*Trudy Ozment ***** E Overcrest St*Fayetteville AR ******TJ*BHYF*And in addition attached is my super cash that says no exclusions! I was told it could not be used! Thank you!!!
GetHuman1648242 did not yet indicate what Old Navy should do to make this right.
I have an issue with Old Navy too
How GetHuman1648242 fixed the problem
We are waiting for GetHuman1648242 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.