I put items in my cart then entered a super cash code. I selected the latest shipping o...

GetHuman1648242's customer service issue with Old Navy from November 2018

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The issue in GetHuman1648242's own words
I put items in my cart then entered a super cash code. I selected the latest shipping option for *****. When I entered the super cash code my order submitted without my ability to review it. I called customer service immediately. I was told it could not be guaranteed to be canceled and would take ** hours to see if it could be. This is very upsetting to me. First the order submitted without my approval and then it most likely can’t be canceled. So I have to wait until ***** to even have the option to return the items and receive credit which is almost a month away. If she would have changed the charge to my Old Navy card this would not have been an issue. I wanted to use my Old Navy card not debit, but as I said aI never even saw the order before it submitted. This is unacceptable business and I will not be doing any more online ordering. Any other merchant could have canceled an order that was placed from a technical glitch immediately after it was placed and not approved. I would appreciate anything you can do to cancel this order.*Trudy Ozment ***** E Overcrest St*Fayetteville AR ******TJ*BHYF*And in addition attached is my super cash that says no exclusions! I was told it could not be used! Thank you!!!
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Old Navy

Customer service issue
Reported by GetHuman1648242
Nov 28th, 2018 - 9 mons ago
I have an issue with Old Navy too
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Seen by 5 customers so far
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Timeline
GetHuman1648242 started working on this issue
Nov 28th, 2018 8:41pm