Hi, I have ordered * pair of jeans on November **. Order *TJ*WPQ**While placing the ord...

GetHuman1610603's customer service issue with Old Navy from November 2018

5 views | 895 similar | 0 following
Help with my Old Navy issue
Next: our robot will wait on hold for GetHuman1610603 to get a Old Navy rep on the line!
Always use the GetHuman Phone to call Old Navy. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman1610603's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman1610603 may need:
Name, Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman1610603's own words
Hi, I have ordered * pair of jeans on November **. Order *TJ*WPQ**While placing the order, I was told that I would receive my items within ** days however when I checked the shipment date it shows Dec ** and the items ordered were a gift for my family as I am travelling on Dec *th. I contacted the customer service requesting if shipping could be expedited in any way or if I can collect my items from store, however he directly refused. When I requested to cancel my order, I was told that the process of cancelling the order would take * days. What kind of process is this? If you are not going to cancel my order immediately how do you expect the customer to visit the store and reorder? I need either my order to be cancelled immediately as it is ordered only * days back else shipment to be expedited.

GetHuman1610603 did not yet indicate what Old Navy should do to make this right.

How GetHuman1610603 fixed the problem

We are waiting for GetHuman1610603 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Old Navy's attention and get better help faster. Tap below to get started.
Having Old Navy issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1610603 fixes it.
This email address isn't valid

Old Navy

Customer service issue
Reported by GetHuman1610603
Nov 23rd, 2018 - 4 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 895 others
0 customers following this


GetHuman1610603 started working on this issue
Nov 23rd, 2018 4:06pm

Change of Address? Free Concierge.

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians