Hi, I have ordered * pair of jeans on November **. Order *TJ*WPQ**While placing the ord...

GetHuman1610603's customer service issue with Old Navy from November 2018

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The issue in GetHuman1610603's own words
Hi, I have ordered * pair of jeans on November **. Order *TJ*WPQ**While placing the order, I was told that I would receive my items within ** days however when I checked the shipment date it shows Dec ** and the items ordered were a gift for my family as I am travelling on Dec *th. I contacted the customer service requesting if shipping could be expedited in any way or if I can collect my items from store, however he directly refused. When I requested to cancel my order, I was told that the process of cancelling the order would take * days. What kind of process is this? If you are not going to cancel my order immediately how do you expect the customer to visit the store and reorder? I need either my order to be cancelled immediately as it is ordered only * days back else shipment to be expedited.
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Old Navy

Customer service issue
Reported by GetHuman1610603
Nov 23rd, 2018 - 10 mons ago
I have an issue with Old Navy too
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Timeline
GetHuman1610603 started working on this issue
Nov 23rd, 2018 4:06pm