Old Navy Customer Service Issues

Hello, I have been a loyal customer of Old Navy for some time now and usually place large orders. I've been struggling to figure out how to apply my Rewards Cash, resulting in me losing it multiple times. I was planning to use my $50.00 Reward Cash and receive an additional discount for using my Old Navy Charge Account for the first time, but I was on vacation and unable to call customer service while abroad. As a result, I lost my Rewards Cash again, and my discount dropped from 25% to 20% within a day. I value the discounts and benefits of being a good customer, especially as I plan to shop for new clothes after losing weight and for my twin grandsons on the way. I prefer online shopping due to being disabled and would appreciate some guidance on how to make the most of my benefits before I possibly need to reassess my shopping options. Thank you. 😊

I recently visited your Turnersville, NJ store to address an issue with a pair of pants I purchased a few weeks ago, where the cashier forgot to remove the security tag. While in the store, I noticed a sign advertising graphic tees for $10. Intrigued, I selected one assuming it fell under the promotion. At the register, however, the shirt was priced at 16.99. When I inquired, I was informed it was a collectible tee from a vendor, not covered by the sale. This distinction was not clear from the signage, leading to confusion. I have a photo on my phone as proof but unable to attach it here. The discrepancy between a regular graphic tee and a collectible one should be made more transparent to avoid customer misunderstandings.

Tonight, I spent over an hour shopping at your Bridgewater store with my best friend. After trying things on, we made our way to the checkout line. When I queried the price discrepancy on the pajama pants, the cashier and another employee insisted they were men's pants, although they were in the women's section. Despite my efforts to show them the difference, they were dismissive and rude. This treatment was unacceptable, and I felt demeaned. I was shocked by the lack of customer service at the store. Although I enjoy your clothing, I will not be recommending this particular store in the future due to this negative experience.

I missed finalizing a purchase with Old Navy by 10.28.18. I had an $80 Old Navy super cash from a previous clothing purchase. I wanted to use this for a new purchase but forgot to complete the order. Is it possible to have the coupon reinstated? I planned to place an order before the coupon expired on 10.28.18 but realized today that I never finished the purchase. I still want to buy items totaling $[redacted] and would like to use the coupon. I have been a loyal Old Navy customer and plan to continue shopping there. Please let me know if it's possible to reinstate the discount coupon. Thank you.

While online shopping, I accidentally ordered a pullover instead of applying a discount code, resulting in a $40 purchase plus $7 in shipping fees for an item I didn't intend to buy. I promptly contacted customer service, and a representative efficiently took my call, initiating a cancellation request. Unfortunately, I was informed the order might not be able to be canceled as it was already being processed, which I find unacceptable. Unlike other platforms like Amazon, Old Navy's cancellation process seems rigid, which is frustrating. I fear I won't get a refund on the shipping fee if I return the item in-store. This experience has left me disappointed, as canceling an order within minutes should not be this challenging, nor should refunding the money be so complicated. I am considering sharing my negative experience on review sites to highlight this issue with Old Navy's customer service.

Today, I went shopping and applied for a credit card. Despite being declined, I was promised a coupon for the weekend sale. After putting my items on hold and returning, I was initially refused the coupon. Even when I eventually received it, I felt humiliated by the staff's remarks. Their attitude made me uncomfortable and embarrassed for choosing to shop at Old Navy. The customer service I experienced was disrespectful and hurtful, making me reconsider returning to use the coupon or shop there again in the future.

I visited the store at the Veranda Shopping Center in Concord, CA. Initially, I waited in line for 30 minutes with only one cashier available. When the cashier noticed my frustration, he asked a colleague who had just returned from lunch if they could offer me a discount, which was suggested. Unfortunately, this other employee responded rudely and publicly declared they couldn't give a discount because of my wait time. Feeling upset, I spoke with the manager who promised to address the situation with the employee. Despite this, as I left the store, I was left feeling that nothing had been truly resolved. Having managed a large retail store before, I know the importance of ensuring customers leave satisfied, and I would have gone above and beyond to achieve that.

Today, I visited the Old Navy - Mueller location in Austin, TX to purchase another pair of size 11 flip flops. Unfortunately, there were none on display, so I approached a clerk to inquire. Despite her being preoccupied with folding shirts, I politely asked about the flip flops. She seemed annoyed by my question and replied that they had size 11 in stock but was too busy to retrieve them. Feeling frustrated by her dismissive attitude, I decided to visit the Old Navy at Sunset Valley where I was able to find the flip flops I needed. The customer service at the first store left me disappointed. Thank you for reading.

I've shopped at Old Navy on Boston Road in Springfield, MA, multiple times and have noticed a lack of professionalism and customer service skills among several employees. As a business owner with years of experience, I found the atmosphere resembling a high school with cliques rather than a cohesive team. Some employees are unaware of their surroundings when gossiping about colleagues on their cellphones, which is off-putting to customers like myself. Certain individuals, like a young man and a woman named Emmy or Emma, exhibited rudeness towards both employees and customers, creating a negative environment. However, not all employees were like this; employees like Kelly and Alesha stood out for their helpfulness. I believe addressing these issues is crucial for the well-being of your company, especially in terms of leadership and employee morale.

I visited Old Navy on November 2nd to purchase a pair of leggings and a sweater. While in line, a power outage occurred, and they could only accept credit or debit cards. I returned the next day to find my items back on the floor but managed to locate the sweater with a helpful cashier. The cashier quickly rang me up to avoid the long queue, and the manager kindly offered a $5 discount for the inconvenience. However, there was an issue during payment where I gave $20.35 for a $5.34 sweater, and I only received a penny back. I believe this was an honest mistake, as I had just withdrawn $20. I noticed the error too late to go back inside due to the long line. The receipt shows a cash tendered amount of $5.35 instead of $20.35. I hope to resolve this mix-up as I shouldn't have to pay more than the correct amount. The store is the Bridford Pkwy location in Greensboro, NC. I would appreciate any assistance with this matter. Thank you, Kathy F. at [redacted] Phone number: [redacted].

I have shopped at the Old Navy on Boston Road in Springfield, MA multiple times and have noticed a lack of professionalism and customer service skills among several employees. Having been a business owner for many years, I have also worked for various companies and can recognize when a business is not operating with teamwork. Some employees seem unaware of their surroundings, discussing other employees and being on their cellphones instead of assisting customers. I experienced feeling like a burden when requesting help. There were employees named Emmy or Emma who were particularly rude to both coworkers and customers, including myself. This behavior is not conducive to a productive work environment. However, not all employees were like this; Kelly and Alesha were helpful and their assistance was appreciated. It's important for the management to address these issues to prevent any negative impact on the employee morale and customer experience.

Today, while shopping at Old Navy in Manassas, VA, I used my Old Navy credit card to avail a 50% discount. Despite some items being on sale for more than 50% off, like the boys' long sleeve tees priced at $5, I was charged $6.49 for each shirt. The cashier explained that the 50% discount automatically takes precedence over any ongoing sales, always charging the lower of the two prices. This contradicted what I was originally told about getting the better deal between the sale price and the card discount. It's frustrating that as a cardholder, I ended up paying more than the sale price. To benefit from the sale, I had to return and repurchase each item without the 50% off. This experience has left me disappointed with the system and less inclined to shop at Old Navy.

Today, while shopping at Old Navy in Manassas, VA, I discovered an issue with their pricing policy. Despite an advertised 50% discount for using an Old Navy credit card, certain sale items were marked down by more than 50%. For instance, boys' long sleeve tees were listed at $5, but I was charged $6.49 each. When questioned, the manager explained that the 50% off promotion automatically applied, even if it resulted in a higher price than the sale offer. This contradicted my understanding that I would receive the better deal. As a loyal cardholder seeking perks, being charged above the sale price was disappointing. To correct this error, I had to return and repurchase my items without the credit card discount. This experience left me feeling frustrated with the system and less inclined to shop at Old Navy in the future.

I am a loyal Old Navy customer who spends around $[redacted] monthly, both in-store and online. Lately, I've had unfortunate experiences at the Plainville CT location with the same cashier. When I tried to use my $30 Super Cash on the day it started, he claimed it was already used and refused to help or get a manager. Yesterday, after making a purchase, I received a 50% off coupon just a few minutes later. Returning to the store today, the same unhelpful cashier was there. I asked him to adjust yesterday's purchase with the new coupon, but he declined, leaving me out of $40. During today's purchase, I reminded him about my Super Cash, which he rudely tossed at me without activating, claiming it was too late. I'm disappointed with the poor customer service and the $70 I'm now out of due to his lack of effort in doing his job properly.

My recent shopping experience at Old Navy was disappointing. During my visit, a manager named Jessa made me feel uncomfortable by following me around the store without any valid reason. This isn't the first time I have experienced such treatment at this location, and I hope that this issue is addressed by the company's executives. Despite this negative experience, I still believe in the quality of Old Navy's products and want to continue shopping there, regardless of my race. I value my education, holding a Bachelor's degree, and my clean record as shown in my FINRA broker check. I will not let this incident deter me from spending my hard-earned money where I choose. I urge the store in Fairview Heights, IL ([redacted] N. Illinois St) to improve their staff training and review the surveillance footage from my visit on 11/5/18 between 3:00-3:30 pm.

I made a purchase in October for the first time in months or years. The item totaled $27.16. I paid the bill on October 10th for $27.16. Today, I received a bill stating I'm past due for $27.00. I'm confused as to why a $29.00 fee was added to it. How can it be past due today? I called customer service five times, and each time they tried to sell me a Walmart gift card, which I declined. I requested to speak to customer service to resolve the issue but was constantly hung up on. I'm asking for the late fee to be removed as I believe I was not actually late. I rarely use Old Navy and don't want to be deceived by customer service tactics. I suspect the late fee was added to prompt me into purchasing a Walmart gift card with additional monthly fees, but I'm not falling for that trick.

On Sunday, 11/4/18, I attended the Old Navy Friends & Family event at store [redacted] at 4:12 pm, register [redacted], using my Old Navy credit card for a purchase with a half-off discount. Sanmarie, a lead at the store, was training a new employee who struggled to apply the discount initially. After noticing I was charged full price, I brought it up, resulting in a re-run by Sanmarie (Trans [redacted]). Unfortunately, the receipt she handed me did not reflect the discount. I then went to register [redacted] at 4:22 pm (Trans [redacted]) to sort out the issue. The cashier, with Sanmarie present, manually input the correct discount amount. It was frustrating to have to go through three transactions instead of one due to the oversight. Sanmarie's error had me questioning her ability to lead and train effectively if she couldn't apply a simple discount, causing unnecessary inconvenience.

I recently bought Ballerina 24/7 jeggings for my daughter at the Old Navy store in Paramus, NJ. Unfortunately, upon trying to wear them, we noticed the size tag sticker on the thigh had faded, and the top half of one leg was completely worn out. Washing didn't fix the issue. I am disappointed that they were damaged straight from the purchase. Due to a busy schedule this week, I am unable to visit the store for an exchange. I would greatly appreciate it if a replacement pair in size 12 could be shipped to me instead.

To the Customer Service Team, I am writing to share my disappointment with the recent online ordering process and customer service interactions I have encountered. Initially, I ordered a pair of your company's pants for an upcoming wedding; however, the first pair I received was the incorrect size, prompting me to place a second order. Despite not receiving a confirmation email for this order, I contacted customer service last Wednesday to track my package. I was informed that the email on file was incorrect, causing delays. Even after updating my email address with a representative as instructed, I did not receive the confirmation email and the pants were not delivered on time as promised. Subsequent calls to customer service only exacerbated the situation, with my correct email still not being updated in the system. The promised overnight delivery was also delayed due to system issues, resulting in further inconvenience and additional expenses for urgent tailoring. The entire experience has been frustrating and unsatisfactory, and I hope the company can address these issues to prevent similar incidents in the future.

I recently visited the Old Navy store in Cedar Falls while searching for a winter coat I had seen on their website. Upon arriving, I showed a photo of the coat to a sales associate. Unfortunately, the associate seemed disinterested and mentioned the coat was not in stock before walking away. Surprisingly, I discovered the exact coat hanging on a nearby rack. When I pointed it out to her, she casually dismissed it, stating she was new. This encounter left me extremely frustrated, prompting me to leave the store and purchase a coat elsewhere. This experience was highly disappointing, and I have decided not to shop at Old Navy again.