This evening my mom and I went to the Old Navy in Fargo, ND. We were in Fargo from an h...

GetHuman-acclift's customer service issue with Old Navy from November 2018

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This evening my mom and I went to the Old Navy in Fargo, ND. We were in Fargo from an hour away shopping. We didn’t find any pajamas for my niece at other stores so we decided to try O.N. We arrived at *:**...the store posting says they close at *. However, the doors were locked. It’s an automatic door so we thought maybe it was broke, we tried pulling but nothing. A customer was leaving the store, so the door opened and we entered. We were not greeted. As we reach the baby section in the back of the store....a girl shuts part of the store lights off on us. Remind you there is still * minutes to shop at this point. Workers are passing by asking each other what time they work til, yelling “***, but I would love to leave now.” My mom felt bad and wanted to leave. I reminded her we have no shops like this near us, over ** minutes away from Fargo, and we were going to use the stores last * open minutes to shop. However at this point my mom did not feel like giving these girls any of her business. We were not thanked for stopping as we exited either. Needless to say, I would not recommend Old Navy to anyone or shop there again if this is how the stores are going to be run! A sale is a sale....whether you have to stay a few minutes past closing or not. Very unimpressed with how we were treated!
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Old Navy

Customer service issue
Reported by GetHuman-acclift
Nov 14th, 2018 - a mon ago
I have an issue with Old Navy too
Seen by 3 customers so far
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GetHuman-acclift started working on this issue
Nov 14th 5:01am
GetHuman-acclift indicated the issue is not fixed yet.
Nov 14th 5:03am