So I recently sold something on OfferUp, and shipped the item, it shows it's on its way...

GetHuman-andreifa's customer service issue with OfferUp from June 2019

Help with my OfferUp issue
The issue in GetHuman-andreifa's own words
So I recently sold something on OfferUp, and shipped the item, it shows it's on its way to delivery by tomorrow and everything to the buyer.*But I received a email* notification from offer up saying I haven't shipped the item yet and there giving me * more days to send it out if I don't they'll cancel the order.**If the order is cancelled I lose money and the item I shipped out.**What should I do?

GetHuman-andreifa did not yet indicate what OfferUp should do to make this right.

How GetHuman-andreifa fixed the problem
I contacted OfferUp through their app, and they contacted me back pretty quickly.*Go to the help section of their application, click any of the links like "buyer protection"*Once you clicked the 'topic' scroll all the way down and their should be a 'contact us' button with a envelope sign. Then fill out the form and provide transcation ID** of applicable.*If you do not see the 'contact us' link go through each topic and scroll down until you see a page that has that 'contact us' button.
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How Do I Report a User on Offerup?What Do I Do If My Offerup App Is Not Working?How Do I Get a Refund on Offerup?How Do I Recover My Offerup Account?How Do I Get My Money from Offerup?
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OfferUp

Customer service issue
Reported by GetHuman-andreifa
Jun 19th, 2019 - a year ago
Fixed
GetHuman-andreifa shared how to fix
Seen by 18 customers so far
Similar issue to 11650 others
0 customers following this
Items needed
Username
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Email address on the account

Timeline

GetHuman-andreifa started working on this issue
Jun 19th, 2019 2:34am
GetHuman-andreifa indicated the issue is not fixed yet.
Jun 19th, 2019 6:41am
GetHuman-andreifa indicated the issue is not fixed yet.
Jun 19th, 2019 6:51am
GetHuman-andreifa confirmed the issue is fixed. Hooray!
Jun 19th, 2019 10:21pm