My right touch controller works fine, however, my left wont sync when i hold down the...

GetHuman-shauncul's customer service issue with Oculus Rift from January 2019

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The issue in GetHuman-shauncul's own words
My right touch controller works fine, however, my left wont sync when i hold down the "menu" button and the "Y" button for * seconds, i have replaced the batteries, it is not water damaged and has been working fine for at least * days before it decided not to work, I have submitted a ticket yesterday and still have no replies, also the white LED that blinks on the controller fails to work when the buttons are held down together, I'm really stuck on this one and am very unsure why my brand new piece of tech has stopped working, help would be greatly appreciated, cheers.*Shaun
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Oculus Rift

Customer service issue
Reported by GetHuman-shauncul
Jan 15th, 2019 - 9 mons ago
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GetHuman-shauncul started working on this issue
Jan 15th 3:40pm