I was charged for a game that I don't even really want, but it was advertised as being...

GetHuman-zacstuel's customer service issue with Newegg from February 2019

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The issue in GetHuman-zacstuel's own words
I was charged for a game that I don't even really want, but it was advertised as being free when I purchased a Ryzen based processor or something like that. **So firstly, I received a code to redeem at AMD rewards, but that doesn't work and I've sent several emails. So I'm not getting the game I don't really want for free, fine.**NOW I look over my bank statements to find out that I've been CHARGED?! The full price of the game. ** US dollars. For a game I don't even want. For a game I don't even have. For a game that was advertised as free.
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Newegg

Customer service issue
Reported by GetHuman-zacstuel
Feb 17th, 2019 - 8 mons ago
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GetHuman-zacstuel started working on this issue
Feb 17th 3:57am