I purchased an ipad that was advertised as new and I received a refurbished model. The...

GetHuman-tahoebri's customer service issue with Newegg from January 2019

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The issue in GetHuman-tahoebri's own words
I purchased an ipad that was advertised as new and I received a refurbished model. The online return will not let me process it as it says the item is not returnable. Live chat is "not available", customer support text is "not available. I have been on hold for over ** minutes despite the ** minute estimate at the start of the call. I have also been hung up on by the automated phone system. Not Impressed!
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Customer service issue
Reported by GetHuman-tahoebri
Jan 4th, 2019 - 4 mons ago
I have an issue with Newegg too
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Seen by 3 customers so far
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Jan 4th 6:20pm