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Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman-tahoebri's own words
I purchased an ipad that was advertised as new and I received a refurbished model. The online return will not let me process it as it says the item is not returnable. Live chat is "not available", customer support text is "not available. I have been on hold for over ** minutes despite the ** minute estimate at the start of the call. I have also been hung up on by the automated phone system. Not Impressed!
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