i subscribed to netflix on September ** ****. Yesterday (October **,****), i canceled m...

GetHuman-danasamm's customer service issue with Netflix from October 2019

Help with my Netflix issue
The issue in GetHuman-danasamm's own words
i subscribed to netflix on September ** ****. Yesterday (October **,****), i canceled my subscription and an email was sent to me from netflix confirming my cancellation. However, today (October **, ****), i get an email saying that i was charged $*.***Why's that and how can i fix it?

GetHuman-danasamm did not yet indicate what Netflix should do to make this right.

How GetHuman-danasamm fixed the problem
i contacted Netflix through a live chat (netflix.com* help center* scroll down* start live chat) and they explained the whole situation and they said that i was charged $*.** two time ms (which i didn't know) one was for authorization and they will refund it and the other one was because i logged in with another account using the same credit card and they said that if two account are being charged from the same card then they get only one free trial not two. I only needed to give them my name, Netflix email address, and the last four digits of my card. The girl i chatted with was really nice!
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Netflix

Customer service issue
Reported by GetHuman-danasamm
Oct 14th, 2019 - 2 years ago
Fixed
GetHuman-danasamm shared how to fix
Seen by 7 customers so far
Similar issue to 46205 others
0 customers following this
Items needed
Email on Account
Password
Phone Number on Account
Name of Account Holder

Timeline

GetHuman-danasamm started working on this issue
Oct 14th, 2019 3:27pm
GetHuman-danasamm confirmed the issue is fixed. Hooray!
Oct 15th, 2019 5:01pm