I need to give you my new card number because the old card ending in **** is no longer...

GetHuman2461846's customer service issue with Netflix from March 2019

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The issue in GetHuman2461846's own words
Give you my new card number. You will not be able to use the old card when you try to get PAYMENT. ... I need to give you my new card number because the old card ending in **** is no longer in service . The bank issued a new card to me.
I would rather speak to a real person or text my new number to you so there will be no disruption in service, however this system is highly frustrating and ineffective.
Just phone call me please. It's that simple.
I just became a customer and even though I do enjoy the movies etc, not being able to get in touch with Netflix is unacceptable.
I have an issue with Netflix too
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Netflix

Customer service issue
Reported by GetHuman2461846
Mar 12th, 2019 - 5 mons ago
I have an issue with Netflix too
Fixed
Seen by 7 customers so far
Similar issue to 24758 others
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Items needed
Email on Account
Password
Phone Number on Account
Name of Account Holder
Timeline
GetHuman2461846 started working on this issue
Mar 12th 4:03pm
GetHuman2461846 indicated the issue is not fixed yet.
Mar 12th 4:12pm