On trying to watch netflix through my apple box, it keeps telling me I have other peopl...
GetHuman2043067's customer service issue with Netflix from January 2019
Help with my Netflix issue
The issue in GetHuman2043067's own words
On trying to watch netflix through my apple box, it keeps telling me I have other people using this account and too many screens are open. I have an apple box and a smart TV, but only one netflix is used at a time. I can access netflix and pick a movie but as soon as I press play it tells me that I need to turn off other user. I even arranged for a different plan costing more, to allow two screens to operate at the same time and although I didn't need that, I thought that may be the problem. I only use one netflix at a time. One TV is a smart tv with netflix but it is always turned off first, if I intend to use my other television which needs the apple device to get netflix from. It continually just tells me I have too many people using the account. Can you help me please. I tried do any updates to my apple but it is ticked to automatically do any updates. I have tried to reboot the apple but again it tells me there are too many users. I have also re connected my modem as well, but with the apple device I cannot get it to work netflix - but it does connect, it just won't let me play.
GetHuman2043067 did not yet indicate what Netflix should do to make this right.
I have an issue with Netflix too
How GetHuman2043067 fixed the problem
We are waiting for GetHuman2043067 to fix the problem and share the solution with the rest of us customers.
Please help with my Netflix issue
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.