On trying to watch netflix through my apple box, it keeps telling me I have other peopl...

GetHuman2043067's customer service issue with Netflix from January 2019

Help with my Netflix issue
The issue in GetHuman2043067's own words
On trying to watch netflix through my apple box, it keeps telling me I have other people using this account and too many screens are open. I have an apple box and a smart TV, but only one netflix is used at a time. I can access netflix and pick a movie but as soon as I press play it tells me that I need to turn off other user. I even arranged for a different plan costing more, to allow two screens to operate at the same time and although I didn't need that, I thought that may be the problem. I only use one netflix at a time. One TV is a smart tv with netflix but it is always turned off first, if I intend to use my other television which needs the apple device to get netflix from. It continually just tells me I have too many people using the account. Can you help me please. I tried do any updates to my apple but it is ticked to automatically do any updates. I have tried to reboot the apple but again it tells me there are too many users. I have also re connected my modem as well, but with the apple device I cannot get it to work netflix - but it does connect, it just won't let me play.
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Netflix

Customer service issue
Reported by GetHuman2043067
Jan 26th, 2019 - 3 mons ago
I have an issue with Netflix too
Fixed
Seen by 4 customers so far
Similar issue to 19884 others
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Timeline
GetHuman2043067 started working on this issue
Jan 26th 9:23am
GetHuman2043067 indicated the issue is not fixed yet.
Jan 26th 9:28am