At *am, suffering from insomnia, I turned to Netflix for a couple of hours of escapism...

GetHuman1380135's customer service issue with Netflix from October 2018

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The issue in GetHuman1380135's own words
At *am, suffering from insomnia, I turned to Netflix for a couple of hours of escapism. When I entered my Netflix account, there burst into my room, full-screen sized, a truly disturbing image of a possessed young girl crawling out of a swamp. The accompanying text read: "...Really scarey. The things they*ve seen are horrible..." *I felt as if I had been assaulted. *This bears no resemblance to anything I have ever profiled myself as wanting to watch. I want advertising which at least approximately fits my profile. Or no promotional stuff at all. But not sick unsolicited horror at *am. Material like this should not be beamed indiscriminately into people*s homes.
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Netflix

Customer service issue
Reported by GetHuman1380135
Oct 20th, 2018 - a mon ago
I have an issue with Netflix too
Not resolved
Seen by 2 customers so far
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Timeline
GetHuman1380135 started working on this issue
Oct 20th 7:47am