my account stopped on the ** saying due to no funds in which it had funds on their so i...

GetHuman-octaviaw's Overcharges on My Account issue with Netflix from April 2018

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The issue and preferred resolution, in GetHuman-octaviaw's own words:
my account stopped on the ** saying due to no funds in which it had funds on their so i made another email with the same card and i was charged first *.**$ then **.** and now today another **.** so basically from what i am getting out of it is that i have two accounts open so i need for netflix to cancel the first account and i need my ** bucks back and keep the second one i do not understand how my cc got funded twice out of it and one wouldnt even take the funds so when i made another then it double take i dont think so? please help
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Netflix

Overcharges on My Account issue
Reported by GetHuman-octaviaw
Apr 27th, 2018 - 3 mons ago
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Items needed
Email on Account
Password
Phone Number on Account
Name of Account Holder
Timeline
GetHuman-octaviaw started working on this issue
Apr 27th 3:46pm