I am locked out of my outlook.com account and when I call for tech support I am told they are having issue with their auto phone system. and then it hangs up

GetHuman4379833's Update Account Information issue with Microsoft - Tech Support from February 2020

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Before contacting them, items GetHuman4379833 may need:
Software Version, Browser, Email on Account, Phone Number on Account, Computer or Phone Type, and Name of Account Holder
Top Tip from another customer
Log in to Yahoo, and in the upper right corner select your name/ID. Choose the option for Account Info, then select either Personal Info or Preferences, depending on the info you wish to update.
The issue in GetHuman4379833's own words
I have been locked out of my e-mail account. I can NOT log in .******@***.com**I used my e-mail on Sun morning (worked fine) logged out .*Tried to log back in on Sun afternoon and I was locked out and I have been trying for * days to talk to a human, so I can get this fixed.**phone * *-***-***-****

GetHuman4379833 did not yet indicate what Microsoft - Tech Support should do to make this right.

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How Do I Get Microsoft Tech Support to Refund a Charge?How Do I Update My Account Information with Microsoft?What's the best way to get technical support from Microsoft?How do I recover my Microsoft account?
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Microsoft - Tech Support

Update Account Information issue
Reported by GetHuman4379833
Feb 20th, 2020 - 8 months ago
Not resolved
Seen by 5 customers so far
Similar issue to 6833 others
0 customers following this

Timeline

GetHuman4379833 started working on this issue
Feb 20th 4:48pm