I am in Palmerston North New Zealand, and meantime using Libre Office

GetHuman-johnphyl's customer service issue with Microsoft - Tech Support from February 2019

Help with my Microsoft - Tech Support issue
The issue in GetHuman-johnphyl's own words
Open a word or excel document ... I have a surface pro running windows ** pro and have office **** pro. In the last two days or so when I try to open word or excel documents I get the following message: please wait while windows configures Microsoft Office Professional Plus **** - the feature you are trying to use is on a network resource that is unavailable and asks me to enter an alternative path to the folder containing 'ProPlusWW.msi'.*An unspecified error (*x********) occurred when I tried to run system restore and later my office product key was not recognised. I am located in Palmerston North New Zealand
I cannot open any documents on my computer
Reinstalling or activating Microsoft Office Professional Plus ****
I've used Excel since **** on an apple macintosh an then on Microsoft equipment since Windows Me and now run Windows **. I can't tell exactly as I am unable to access my records
System Restore and entering my product key
I have an issue with Microsoft - Tech Support too
How GetHuman-johnphyl fixed the problem
Don't know but my legitimate copy of Windows Office **** Pro is now working again so thank you to somebody
Please help with my Microsoft - Tech Support issue
Do you have a customer issue as well?
We can help you get Microsoft - Tech Support's attention and get better help faster. Tap below to get started.
Having Microsoft - Tech Support issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Microsoft - Tech Support

Office Professional Plus ****
Customer service issue
Reported by GetHuman-johnphyl
Feb 7th, 2019 - 4 mons ago
I have an issue with Microsoft - Tech Support too
Fixed
GetHuman-johnphyl shared how to fix
Seen by 9 customers so far
Similar issue to 7991 others
0 customers following this
Items needed
Software Version
Browser
Email on Account
Phone Number on Account
Computer or Phone Type
Name of Account Holder
Timeline
GetHuman-johnphyl started working on this issue
Feb 7th 3:23am
GetHuman-johnphyl indicated the issue is not fixed yet.
Feb 11th 11:57pm
GetHuman-johnphyl indicated the issue is not fixed yet.
Feb 12th 12:17am
GetHuman-johnphyl indicated the issue is not fixed yet.
Feb 12th 12:19am
GetHuman-johnphyl confirmed the issue is fixed. Hooray!
Feb 12th 7:56pm