Metro PCS Customer Service Issues

I recently visited Metro PCS as a loyal customer. My cellphone number is [redacted]. I experienced an issue where the employee did not conduct a credit check despite my request. I was informed that I was denied, which was disappointing. This incident took place in Taos, NM, and the employee's nationality was mentioned, which was unnecessary. Subsequently, I visited T-Mobile and was approved for a phone there. However, the pricing at T-Mobile is significantly higher. I believe the Metro PCS employee should be reprimanded for this error. I am open to assistance from Metro PCS and have already made a payment on my new T-Mobile account. I intended to purchase an iPhone but can only finance up to three hundred dollars. I have been a loyal customer for three years, and it would be helpful if the company could investigate this matter further.

Hello. My name is Chesney Marie Williams. I spoke with a live agent on the 27th who granted me a longer extension due to my situation. However, there seems to have been an issue with the extension not going through properly. Despite my efforts, I ended up with a three-day extension. I have been a loyal customer since [redacted] and have never experienced a disruption in service like this. The agent was aware of my upcoming pay date and provided the extension accordingly, but it seems there might have been a glitch on their end. I am unable to reach anyone now due to the unpaid bill. I would appreciate it if this could be rectified.

I recently added a line to my account but it was mistakenly removed. When I tried to pay my bill, I was surprised to find it was over $90 due to the error. Despite assurances from a store employee that the issue would be resolved, my service was cut off. I was promised it would stay on until the billing problem was fixed, but the bill remains incorrect. Unfortunately, the automated system won't let me speak to a representative without paying the $90 first. This situation is urgent for me as I have a teleconference for my disability in the morning and can't afford to have my phone turned off. I've always been a satisfied customer of Metro, yet recent experiences are making me reconsider. Please address this promptly. The case number is [redacted]85 and my contact number is [redacted].

I bought a Nokia X100 5G with a cracked screen on eBay, hoping to repair and use it. After replacing the screen, I discovered it's pin-locked. I've attempted various online methods, including using Express Unlocking, but they couldn't unlock it due to the device being network-locked to Metro. I'm frustrated having spent $13,[redacted] in my currency on a phone I can't access fully. I found the IMEI number on the phone, which was verified during the failed unlock attempt. I'm seeking Metro's assistance to unlock the phone so I can use it on my carrier in the Caribbean. Any support is appreciated. Thank you. - L. Henry

Last week, my phone was stolen right after I paid the bill. Currently homeless, I lack the funds to purchase a new one. The incident occurred at the Owosso Michigan Metro store. The employees mentioned that the only solution was to overnight a new phone, which would cost me $[redacted] out of pocket. As an increased customer, I was under the impression that all fees were covered. Utilizing my sister's phone to send this, I am Mark M., reachable at [redacted]. I am seeking clarification on the situation as I am puzzled by the sudden expense.

Hello, I hope you are doing well. I wanted to reach out regarding a situation with my son's Joy tablet that I would like to keep and use in his memory. He was a Metro PCS customer and unfortunately passed away due to complications from an accident last year. I just came back to you after spending some time with him in Florida, where he lived, and now I am looking for help to unlock the device. I am not sure if it is a device unlock or a SIM unlock that I need assistance with. Thank you for your help.

I purchased an iPhone 11 on Valentine's Day with the promise of a $[redacted] cash back after 90 days. This was the main reason I made the $[redacted] purchase. Since May 14, I have been diligently trying to follow up on my rebate daily, spending numerous hours contacting customer service and even incurring gas expenses driving to the nearest store. They mistakenly sent the rebate link to my old disconnected number instead of my current one. I am extremely frustrated with their poor customer service and just want to receive my rebate promptly.

I have an account with your company, but unfortunately, my phone broke and is unusable. Luckily, my mother gave me her old phone that was tied to another account. I tried to unlock it online and paid, but I believe I may have been scammed. Is there a way for you to assist in unlocking the cell phone so I can use it? My mother mentioned owing some money which I paid to another company, thinking it was to your company. I am currently unable to call you due to not having a working phone.

Hello, my name is Jeffrey M. I can be reached at [redacted]. If you need an 8-digit code, please let me know. My phone service was suspended due to a late payment. Three months ago, I requested to have my Wi-Fi services disconnected because I was homeless and couldn't use it, but I am still being charged for it. I'm unable to afford this service, and I believe I should receive a credit of $[redacted] for the unused Wi-Fi and an additional credit for the time my phone was suspended because the agent didn't disconnect the service as requested. Due to my phone being off, I have missed at least 24 hours of work, which equates to $[redacted] as I earn $20 per hour. I rely on my phone for communication at work, so it is crucial to have it reactivated promptly. Currently, I'm using a coworker's phone to contact you. Thank you for your assistance. Jeffrey M.

I am hearing impaired, which makes it hard to make phone calls, leading to confusion with multiple parties talking at once. The issue arises because someone else has the same number as me, causing my calls and texts to go to their phone. I was advised to change my number, but I can't receive the verification code through text as my old number is no longer in use for my Yahoo email. To resolve this, I need Metro PCS customer service to switch me back to my old number recently changed. I need access to my Yahoo email to update my phone number and receive the verification code. I am also concerned about being charged for the number change, as I only wanted it back to my old number. My phone is currently "suspended," despite me paying my bill. Is there an alternative way to contact customer service online for assistance due to my hearing impairment, where I avoid using ASL and communicate in English? Thank you.

I recently purchased a new phone, but it got damaged. I transferred my service from my old phone to the new one, but now the new phone has no service. When I contacted MetroPCS, they asked for my IMEI number. I explained that this is the original phone model but the company upgraded to a newer version. I'm still facing issues getting my service restored.

My phone is currently compromised with access to my Google and financial accounts. I am unable to make calls for help as unintended actions occur when trying to dial. I am considering a factory reset but unsure if it's the right solution. I have attempted to contact Google but have ended up sharing personal information with entities claiming to be Google but are not. I'm in need of advice on who can assist me, please.

My father has been a long-time Metro customer. He recently broke his phone, went to a MetroPCS store to get a replacement through insurance, where an employee convinced him to buy an upgrade instead. The phone he bought was later discontinued. He just wants a phone to play games. Metro is pushing him to buy another new phone. I need help to address this situation after days of poor treatment and sales tactics. The only fair solution seems to be a completely free phone with the same number, a Samsung or iPhone with more than 64GB storage. He is an elderly Italian man who feels strongly about this mistreatment. I may have to involve lawyers if this isn't resolved appropriately.

I bought a malfunctioning phone in-store yesterday, but when I tried to return it due to screen glitches and blackouts, the representative said I couldn't get a refund because it was considered an upgrade. I paid less than $[redacted] for a phone that should have been free with other carriers. I initially wanted a special deal on an iPhone, but the store only had the iPhone 14 in stock for $1,[redacted] plus additional costs. I visited the store hoping to upgrade to an affordable iPhone, only to find out the options available were not within my budget. The phone's screen continues to randomly blackout as I write this.

I made an early payment on June 22 for my phone bill, which shows as paid in my bank statement. Despite this, my phone got disabled, and I had to get an extension on my service that is about to expire. I have been in contact with Metro PC representatives since last Friday, even had conference calls with my bank, but got disconnected three times. After work, I called back, and the new representative confirmed that my bill was indeed paid on June 22. I got a confirmation number and the employee's ID. They are still claiming I owe them money even after providing the confirmation number. I requested to speak with a supervisor.

I accidentally dropped my phone in the bathtub over a month ago. Unfortunately, I cannot afford the $[redacted] needed for a new phone to replace my damaged one. As a result, I have decided to cancel my entire plan, as I don't want to continue paying $90 a month for a phone that no longer works. I am frustrated because I am unable to access my account, [redacted], as my phone is not functioning. Furthermore, I am having difficulty receiving the verification code needed to log in as it is being sent to a phone that belongs to my ex. Despite being a loyal customer for five years, my current situation as a single parent with another child on the way and no job means canceling my line is the only feasible option.

I recently submitted an insurance claim for my broken phone that was displaying an SOS message. The replacement phone I received is an Apple iPhone 13 in blue with [redacted] GB storage. However, when trying to set it up, it also shows an SOS message, preventing me from dialing numbers like *[redacted] to pay my bill. I visited the store, and they provided a number (1-[redacted]) to call for assistance. After contacting the number, I was directed to a higher support level but now face the challenge of not having a working phone to make the necessary calls. Any help would be greatly appreciated.

I purchased a used T-Mobile iPhone from Metro that has been fully paid off. I need to transfer my service and network to T-Mobile, but I am unable to access my email as the phone is carrier locked with Metro and my T-Mobile account. Despite calling Metro five times, I keep being told that they have unlocked the phone, only to discover that it is not true. I am frustrated by being misled repeatedly.

Hello, my name is Mark Moran. I have been a customer since [redacted]. I was recently approved for the ACP program in April this year. Prior to this, my bill was $15 per month, but after the approval, it increased to $30 per month. The process took one month, so the new bill was supposed to start in May. However, I discovered that someone committed fraud by using my ID to switch my ACP to another carrier when May arrived, resulting in my phone being shut off for non-payment. I contacted the fraud department, and they advised me to reach out to the FTC. After dealing with this situation, I accidentally dropped my current device, damaging the screen, and I am unable to afford a new device along with paying the bill. It has been two months without a phone, and although I now have the money, I cannot speak to customer service until the bill is paid, requiring three months' payment despite being without a phone due to fraud. Please assist me.

I was charged $99.99 for an upgraded phone and an additional $25.04 for a feature change called QpayPC, which I don't understand. The worker mentioned it was for activation, but I've never had to pay extra before when switching phones in-store. My total was $[redacted], even though the phone was $99.99. The display showed a g moto PRO, but the receipt and box say 2GEN. Are they the same phone? Lastly, I'm unsure why I was charged $16.10 for tax. Thank you.