Metro PCS Customer Service Issues

I have been waiting for more than 30 days for a call from a higher-up or retention manager, but no one has reached out yet. Throughout this process, I have experienced being hung up on, mocked, directed to fake surveys, all from supervisors, all because I am trying to have my device replaced. Despite multiple promises, I feel like I have been treated poorly. I hope the company realizes that providing me with a newer device would be more cost-effective than offering free credit each time I call. I am considering reporting this mistreatment and disrespect to the FTC due to being charged for a service that should be free. I am eagerly awaiting a call from someone with the authority to address these issues, as I have been caught in a loop for the past few months.

For the past six months, I have been experiencing ongoing problems with my service. Every time I reach out to customer support, I encounter representatives who do not seem to understand English well. Despite my efforts to explain the issue I am facing with my phone, they repeatedly provide the same unhelpful responses. Only once have they managed to successfully resolve the problem. After spending over $[redacted] on a service that I am unable to fully utilize, I am seriously considering leaving the company. The recurring problems I have faced have led me to question the effectiveness of your customer service department.

I recently discovered an unauthorized charge on my credit card for a bill payment dated 12/7/[redacted], which posted on 12/8/[redacted]. After reaching out to my bank, I was given reference number [redacted]AM5SEFZDLK. When I called [redacted], I spoke with a manager named Victor, ID number [redacted], who unfortunately was unable to assist and refused to escalate the issue. Despite my efforts to resolve the matter, he abruptly ended the call. It is concerning that someone was able to use my card without proper verification. I am unsure of what steps to take next to address this situation, as the customer service has not been helpful.

Last month, I requested to change my payment date, which took three attempts. I thought it was changed when I paid on December 3rd, but it turns out it hadn't been. I rely on my SSDI check that arrives on the 3rd for bill payment. I can't pay before then due to financial constraints. Once again, my payment date is three days ahead causing phone issues. Please change my pay date to the 3rd of each month. If this isn't possible, I'll have to switch providers and never return to Metro. This negative experience might deter others from using Metro, and I'll share why.

I recently talked to a representative about making a payment. They advised me to wait 24 hours before trying again as my card was restricted from a previous attempt. The representative provided a restoration extension to ensure ongoing service. Even though my service is supposed to end at midnight today, it was cut off right after our conversation. I am unable to contact Metro by phone or chat to address this. I need help resolving this issue promptly.

I recently purchased a new service and an LG K40 cellphone about a week ago. It took longer than expected to set up my accounts on the new phone. I tried to do the survey but found out it had expired. I would appreciate it if I could receive another survey. The salesman named Gibran at the Metro PCS store on [redacted] 4th St NW in Albuquerque, New Mexico, provided me with an amazing experience. He was incredibly helpful and gave the best service I've ever had when buying a new phone or getting cell service. I have referred friends and family because of the great experience. Gibran truly deserves recognition for his exceptional service. Please thank him on my behalf. Thank you for your time. Sincerely, M. Romero

I have been a customer with Cricket Wireless along with my husband for months. Unfortunately, my mother took advantage of my personal information to transfer my phone number to her name with MetroPCS without my consent. I urgently need assistance to secure my number and transfer it back to my account to protect my finances and personal information. The local store representative was unable to provide a solution. This situation is critical, especially considering my mother's issues. Please contact me at [redacted]. Thank you. - Meranda W. (Stolen number: [redacted])

I am seeking assistance from the corporate office to resolve ongoing service issues. I have contacted multiple representatives today but have not found a satisfactory resolution. I rely on this service for work, and it was suspended despite my request for no interruptions. I am frustrated by this situation as it caused me to miss work. I would appreciate it if someone from corporate could contact me at [redacted]. I am looking to speak with a knowledgeable individual who can address my concerns effectively. Thank you for your attention to this matter.

I purchased a phone and attempted to return it the following day after my wife bought one elsewhere. The customer service representative said it was too soon for a return to be processed and inquired if I had used a substantial amount of data, which could affect the return. When I mentioned I hadn't used data, I was informed I had 30 days for returns and to come back when the manager was present. Today, I discovered there is no manager on site at the location I visited. Upon returning, another employee mentioned I only had 7 days to return the phone and declined my refund request. This has been a frustrating experience, and I am seeking a refund as the phone remains unopened with the original receipt.

On Friday, 1/3/20, I visited store #[redacted] because my device wasn't working after it accidentally fell. The representative I spoke with, James, informed me that my only option was to order a new phone which would take 2 days to arrive. I left without a phone and had to go to work, where I had to borrow other phones to make calls. I later went back to the store and spoke with Adeline, who sold me a tablet and cover for $[redacted], despite my explaining that I needed a phone for my business. When I asked for a discount, she said I needed to contact customer service. The following days I spoke with the manager, Jared, who couldn't compensate me for the inconvenience and financial losses I experienced due to the misinformation provided by the store staff. I visited the store three days in a row without a satisfactory resolution, and I am frustrated and seeking a remedy.

I have been trying to reach Metro several times to address my cellphone issue. My email, voicemail, and text messages were all in Spanish, affecting my business phone usage. The representative explained that it was a problem on Metro's end, which was fixed recently, causing me to lose potential job opportunities. Despite recording the conversation, Metro only offered a $10 credit for the inconvenience. I paid $60 for the month and couldn't utilize my phone properly due to this issue. Please contact me at [redacted] or via email at [redacted] to resolve this matter promptly.

I was charged twice on my Mastercard on January 6th, [redacted], $[redacted] in total, instead of the correct $70. After I paid the correct amount online, Direct Express Mastercard notified me of the double charge. I contacted Metro, and despite my explanation of the error, they initially denied it. Upon mentioning reporting this to Direct Express, they acknowledged the mistake. Metro assured me the $70 would be refunded within 48 hours, but it has not been returned yet. Being on disability, I rely on this money. I have been a loyal customer since [redacted] with T-mobile and joined Metro two years ago without missing a payment. I kindly request this issue to be resolved by tomorrow.

My LG Q7 Plus device constantly loses connection with the network, showing "no SIM card installed" when the SIM card is in place. Restarting the phone temporarily solves the issue but it occurs every other day. I only realize the connection is lost when I attempt to make calls, texts, or use the internet, missing important communications. This unreliability is frustrating as I've never experienced this with any other phone. Please address this promptly to prevent me from switching carriers and leaving negative reviews online. Thank you.

Good evening, my name is Ron Peirce. I recently obtained a new phone about two weeks ago, which I received for free with an activation fee and case purchase. However, I am extremely dissatisfied with the phone as it has been problematic from the start. Shortly after getting the phone, it began to lock up and malfunction. When I addressed this issue with the salesman at the store on 76th and Howard Ave, I received dismissive and disrespectful treatment. The salesman refused to help me and suggested I search for solutions online. Our interaction became heated, with inappropriate language and behavior from the salesman. My daughter Rachael Peirce also reported the incident at the Metro store in South Ridge Mall. I am seeking a resolution to the problems with my phone and the unprofessional behavior of the salesman at the store. Thank you, Ron Peirce.电话[redacted]

Hello, I recently bought a new phone because my old one stopped working. I've checked that the new phone is compatible with the network. I just need to transfer my number and activate the new phone, but I can't make it to a local store tomorrow as I don't have a working phone. I will provide the make and model of both phones as needed. Currently, the only way to reach me is via email or my friend's phone. My old sim card seems fine. I need my new phone working as soon as possible. I'm also wondering if I can change my billing due date since my old phone was malfunctioning before I paid my bill. Will there be a fee for the switch? I can provide a credit card if required. Thanks, Karyn H. Carrollton, TX [redacted] Email: [redacted] Friend's phone: [redacted]

My phone experienced issues with the Wi-Fi, so I attempted to restart it. However, it only resulted in the screen dimming to the point of appearing black. After that, it prompted me to input my fingerprint or pattern. Upon entering my pattern, it indicated that the SIM card was not inserted, even though it had never been removed. When I accessed the settings, the phone froze and pseudo-restarted again, repeatedly. Seeking assistance at a Metro PCS store proved unfruitful as they were unable to resolve the problem. They provided a tech support number, which unfortunately did not offer the necessary help; it only suggested changing the billing date or enrolling in autopay. Regrettably, I am currently unable to use the phone due to it being out of service.

I lodged a complaint with you on January 8, [redacted], regarding not receiving the items as advertised in a promotion I paid $[redacted].00 for. Despite being eligible, the corporate office has not resolved the issue as promised. I was supposed to get Galaxy S20a's and a tablet, but ended up being pressured to pay extra at the dealership. I fear this is a common problem in our community, where dealerships manipulate prices or quality. I hope for corporate intervention to ensure I receive what was advertised. The situation has been frustrating, leading me to consider legal action with the Better Business Bureau. I simply seek what I rightfully purchased, not seeking anything for free. Missing my phone bill payment could have resulted in disconnection, as I relied on Metro for six years before switching to T-Mobile. Reverting to Metro has been disappointing. I expect to receive the promised 2 Galaxy S20a phones and a tablet, not the inferior Galaxy 10a's offered.

I made a payment at Walmart's money service center, which is designated as a payment agent for T-Mobile Metro PCS. I received a payment receipt and a reference number. Upon contacting Metro PCS customer service, they were unable to locate the reference number or payment in their system. I have been unable to get Walmart to verify their system, and without transportation, it's challenging to visit multiple agents associated with Metro PCS for assistance. Is there a corporate office that can help with this issue?

My phone has been acting up since I got it. I'm on a fixed income and disabled, so paying a high bill with ongoing phone troubles is frustrating. It's been difficult to make calls, which is unacceptable given the amount I pay each month without complaint. I believe I deserve compensation, such as a complimentary month of service. I hope the issue will be resolved promptly. Thank you.

My visit to a Metro PCS store in Oakland Park, FL was disappointing. The employee did not follow my request to activate my iPhone on the $30 plan. Instead, she enrolled me in a $60 plan, charging me $95. Upon checking my receipt later, I noticed additional charges for insurance and services I did not approve. The employee also created a pin without informing me or asking my preference, leaving me unaware of the account pin. I believe I was overcharged and received services I did not want.