About a month ago , we bought a Coolpad Legacy telephone .This phone has leaned towards...

GetHuman-omeistro's customer service issue with Metro PCS from September 2019

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The issue in GetHuman-omeistro's own words
About a month ago , we bought a Coolpad Legacy telephone .This phone has leaned towards "Hot" when the "Phone" function was executed, since the first day out of the box. Earlier today I had to go by the Church to do some work and was on the phone when I pulled into the parking lot and got out to go inside. I put the phone in my pocket and entered the church building and went to the bathroom. When I got into the bathroom I noticed that the phone was extra hot in my pocket, so I pulled the phone out of my pocket and noticed it was smoking around where the charge port is located. It also smelled of a very strong electrical type odor. This phone scared me pretty bad with this- I really expected something bad to happen like a fire or maybe even an explosion! I searched my options:*** I could throw it down & run - This risked* the building being burned down and* possibly people getting hurt, or maybe* even worse.*** I could put it out with water since I was in* the restroom, or just throw it in the toilet!* But then I remembered , you can't put* an electrical fire out with water. ****!*** My last option to prevent a fire and* possibly people getting injured was to* somehow separate the power source* from the defective equipment & stop this * fiery malfunction. So I did, I pulled the* back off the phone and disconnected the* battery from the phone, and this * quickly stopped the hissing, smoking, * and sparking of the battery.** As I look back at this I don't know of anything that I could have done any different. I am just glad that it happened when I was able to do something about it, and that nobody was injured by the incident.

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Metro PCS

Customer service issue
Reported by GetHuman-omeistro
Sep 4th, 2019 - 4 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 44790 others
0 customers following this


GetHuman-omeistro started working on this issue
Sep 4th, 2019 10:36pm