Help me!!!!! Only have been able to utilize * days of service this whole month!
GetHuman1927477's customer service issue with Metro PCS from January 2019
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The issue in GetHuman1927477's own words
I bought a new phone, from Metro PCS, around this time last month, I paid for unlimited everything, the highest package that was offered, as well as the insurance, and activation.**I only used the phone for three days, and it was then stolen. I was unable to call the insurance place, nor make it into a store, to make the complaint, as I am handicapped, and do not drive. I usually wait until someone comes and visits me, and have them help me for call from their phone.**The phone was taken from me, by a female friend of mine, so I gave it a little bit of time, to see if she would return it to me. Allow her a chance to be honest.**However, because it did not come back, and also because I absolutely need cellular service to survive, I had to call in to Metro customer service, from a friend's phone that came to visit , and shut the phone off, and purchased another phone, so I can activate my service on the temporary phone, until the insurance sends me a replacement.**I tried activating the Samsung Galaxy S* phone with Metro's customer service phone number, for multiple days in a row, with no success. I don't know what the problem is, but it is highly frustrating not having your phone, especially when I have paid for the service and the phone and the insurance, and I've only yet to utilize, three lousy days. And furthermore, I cannot afford it, especially when I am without a phone, as that is how I make my money, over the phone, and online predominantly.**After multiple days of trying to get the phone activated, I was lied to by you people, saying that my service should be active and working now on that device, to go ahead and shut down the phone for ** minutes before rebooting it. I did so and it did not work.**Seeing as how I am so desperate, to immediately, regain my service, I had to chip up the very last few dollars that I have in my pocket, the purchase once again, another cellular device. And I need to activate that device. But, successfully this time!**I've already tried calling once today, to activate this new phone, and ended up getting hung up on, by one of your employees, who did not want to take into consideration, a very mistreated and so far, unsatisfied customer. **Thank you for your time and attention to this matter, and for your prompt response.
I would like to be called back and correctly dealt with and serviced, to completion, and if at all possible, reimbursed for the time not used, this entire month, albeit * days. Furthermore, I do not believe I should be charged for an activation fee for changing from my original purchased phone to the temporary phone, as it never worked on my end, regardless of showing up on your end, as successfully connected and working. Noir, should I be charged for the activation fee that may incur for activating this third phone which is also a temporary (until my insurance replacement comes in), seeing as I still have no use of my service that I have already paid for already, and for the poor customer service I have been given.
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