I’m referring for my son Rueben Patterson because I can’t call or text him on his phone...

GetHuman-starlenj's customer service issue with Metro PCS from October 2018

Help with my Metro PCS issue
The issue in GetHuman-starlenj's own words
I’m referring for my son Rueben Patterson because I can’t call or text him on his phone. His *(***)***-****. It’s important to get it fixed because I’m his mom and he takes care of me now. I am unhealthy and he has to help get me to my doctors, fix my meals, because I had a tumor removed in may and still recovering from my head to heal. I need to call him.
Rueben could lose his job and because the alarm didn’t work to get him up . The phone hasn’t worked since he up graded and left the store yesterday. He ought not have to pay a day for the bill plus some money for the hassles of not listening to him and knowing the phone doesn’t get calls in or texts and just turn the phone to work . You wouldn’t like that if that was u and u depended on ur alarm to wake u for work and it didn’t. He’s worried he’s fired. Being your fault not turning on phone. The store lied to me when I talked to them they said it was fixed , when I called him it said, all circuits busy. * Turn on the phone so he can get calls and texts on the number I gave u . He’s in collinsville,Illinois,*****. Since u can’t call him for info . What else do u need ?

GetHuman-starlenj did not yet indicate what Metro PCS should do to make this right.

How GetHuman-starlenj fixed the problem
They couldn’t fix it at the store they have to give him another phone and a different number now too . For which he has been up there from **:** am till *:** pm to my knowledge or longer still. He should get two months free service for the representative that nest up his phone .not paying attention to what she was doing and yelling at her kids instead on the job. He couldn’t get calls for four days . I believe.
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Metro PCS

Customer service issue
Reported by GetHuman-starlenj
Oct 14th, 2018 - 4 years ago
GetHuman-starlenj shared how to fix
Seen by 16 customers so far
Similar issue to 18571 others
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GetHuman-starlenj started working on this issue
Oct 14th, 2018 6:23pm
GetHuman-starlenj confirmed the issue is fixed. Hooray!
Oct 15th, 2018 7:00pm