I purchased a metro PCS phone and switched my service to Metro back in December of...

GetHuman-brianalb's customer service issue with Metro PCS from September 2018

6 views | 13606 similar | 0 following
Help with my Metro PCS issue
Next: our robot will wait on hold for GetHuman-brianalb to get a Metro PCS rep on the line!
Always use the GetHuman Phone to call Metro PCS. We wait on hold and get a rep on the line for you faster and for free!
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
The issue in GetHuman-brianalb's own words
I purchased a metro PCS phone and switched my service to Metro back in December of ****. I was only able to use my service a few days before I was hospitalized with a life threatening illness. I was in the hospital for * months, I wasn't discharged until March *, ****. My phone records will prove my phone was only used a few days after I switched service but I paid for the whole month which I was unable to use. I have been trying to take care of this matter since March and have been able to get nowhere in this matter. I'm very upset and frustrated with Metro when I asked to speak with someone about this I was denied, all I asked for was the services which I paid for and due to being admitted in the hospital in the Intensive Care Until I was unable to get services which I had paid for. I have wasted much of my time just trying to speak with someone about this issue and still have not been able to do that. I've wasted money for services that I could not use. I tried to email my hospital discharge papers to prove my illness and no one will help me. I have been offered to switch to Verizon several times and even thought about switching back to straight talk. I never had any issues like this when I was with straight talk.

GetHuman-brianalb did not yet indicate what Metro PCS should do to make this right.

How GetHuman-brianalb fixed the problem

We are waiting for GetHuman-brianalb to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Metro PCS's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Metro PCS issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-brianalb fixes it.
This email address isn't valid

Metro PCS

Customer service issue
Reported by GetHuman-brianalb
Sep 4th, 2018 - 4 years ago
Seen by 6 customers so far
Similar issue to 13606 others
0 customers following this
Items needed
8 Digit PIN
Phone number
Name on account


GetHuman-brianalb started working on this issue
Sep 4th, 2018 6:33pm
GetHuman-brianalb indicated the issue is not fixed yet.
Sep 5th, 2018 10:10pm

Paying Too Much for Your Plan?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Talk to Us Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies