A couple month's ago my WIFI stopped working for some reason, and it was working fine w...

GetHuman-oneguyr's customer service issue with Metro PCS from August 2018

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The issue in GetHuman-oneguyr's own words
A couple month's ago my WIFI stopped working for some reason, and it was working fine with others using the WIFI, so i disconnected from the network and connected again. It then asked to sign in the WIFI, so i tapped the notification and it took me to a page that read "*** - Not Found" with nothing else on the page. I talked to Samsung support and they instructed me to factory reset the phone (Galaxy J* Prime) and so I did as told and the problem was still there, and before this happened, I dropped my phone in the sink but with my fast reflex, i grabbed it really quickly and thought nothing had stopped working but the speaker and home button, but everything was working in the matter of * weeks. I am afraid that the SIM card was damaged and im now wondering if that is the problem. Please help me understand.
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Metro PCS

Customer service issue
Reported by GetHuman-oneguyr
Aug 9th, 2018 - a yr ago
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GetHuman-oneguyr started working on this issue
Aug 9th, 2018 3:56am
GetHuman-oneguyr indicated the issue is not fixed yet.
Aug 11th, 2018 8:34pm