A couple month's ago my WIFI stopped working for some reason, and it was working fine w...
GetHuman-oneguyr's customer service issue with Metro PCS from August 2018
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The issue in GetHuman-oneguyr's own words
A couple month's ago my WIFI stopped working for some reason, and it was working fine with others using the WIFI, so i disconnected from the network and connected again. It then asked to sign in the WIFI, so i tapped the notification and it took me to a page that read "*** - Not Found" with nothing else on the page. I talked to Samsung support and they instructed me to factory reset the phone (Galaxy J* Prime) and so I did as told and the problem was still there, and before this happened, I dropped my phone in the sink but with my fast reflex, i grabbed it really quickly and thought nothing had stopped working but the speaker and home button, but everything was working in the matter of * weeks. I am afraid that the SIM card was damaged and im now wondering if that is the problem. Please help me understand.
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