Metro PCS Customer Service Issues

I recently relocated from Michigan, where my Metro PCS service was exceptional! I never had any issues with the service and was extremely happy with it for several years. However, since moving to Kentucky a week ago, my service has been terrible. I experience frequent dropped calls and unreliable Wi-Fi wherever I go, making my service unusable. I ensure that my phone and apps are always up to date. I know Metro PCS service is available in Kentucky as I see stores around, but the quality is not meeting my expectations. I really want to stay with Metro PCS, but I may have to consider switching providers if the service doesn't improve. I would appreciate it if someone could contact me via email to discuss this matter further. Thank you for your assistance!

I recently purchased a new LG K20 on 7/25, including a case and screen protector. Unfortunately, the screen protector I received was too small for the screen, leaving a gap that was unprotected. After a minor fall, the screen cracked. I returned to the store within 24 hours and despite acknowledging the incorrect protector, the store employee stated nothing could be done without insurance. I mentioned the possibility of adding insurance within 6 days, but was advised to contact the insurance provider. I believe the incorrect screen protector led to the damage and feel the store should replace the phone due to their error.

My phone isn't reading the chip. I took it to the store where I bought it, but the young man there couldn't fix it and wanted to charge $15 for a replacement. He let me keep my phone while waiting for the new one. When I returned for the replacement, the woman refused it, saying my phone was scratched. However, the problem is inside, not outside, hindering me from getting the replacement. I'm frustrated as I paid my phone bill but can't use my phone now that it has shut off due to overheating.

The Metro PCS store in Granite City, IL provided no assistance or attempted to address the issues I faced. They did not make eye contact, provided unhelpful phone numbers, and insisted I pay an additional $86 for a new account instead of resolving the problems with the phone purchased just a month ago. They were unfriendly, remained on the computer without engaging with me, and did not assist with the existing service that I had paid for and used only for a month.

I have been a loyal Metro PCS customer for over 9 years, but unfortunately, I have been experiencing continuous issues with my phone service. Despite my loyalty, I have decided to switch to Cricket because I believe their service is superior. The new phone I purchased from Metro PCS has been causing numerous problems - it receives unwanted calls, constantly freezes, and my friends and family struggle to reach me. I had hoped for an extension from Metro PCS, but since that was not possible, I have made the decision to switch both my phone and my kids' phones to Cricket.

I am experiencing issues making a payment through your system. It repeatedly rejects my card as invalid after several attempts on both my phone and laptop. Despite confirming with my bank that there are no issues with my card and Metro PCS not even sending a payment request, I am unable to complete the transaction. Even after visiting a store and being told to pay with an additional fee, the system still displays an incorrect balance of $0.00. A customer service representative's unhelpful suggestion to make the payment in-store led to a frustrating 46-minute call ending with them hanging up on me. I have successfully used my card elsewhere without any problems, which leads me to believe the problem lies with your system, not my card.

I recently noticed a $2 charge on my credit card statement that I need assistance with. When attempting to pay my phone bill through your app, I encountered issues which led me to call customer service. The automated message mentioned a $2 charge, leading me to opt for an alternate payment method. Unfortunately, I now see this charge on my statement and would appreciate a resolution. I have been attempting to reach customer service through various numbers without success. I value the service I have received over the years but the current situation is frustrating. I kindly request a callback from a customer service representative to address this matter promptly. Thank you.

My husband gifted me a ZTE Blade phone for Mother's Day, and it has been a disappointment. After dropping the original phone, this replacement ZTE Blade has been problematic. It gets stuck, randomly flips pages, and even switches to the camera when on Facebook. Despite wanting to upgrade, Metro said it's too soon. I just want to return this phone and get a different one. Many others I know have had the same issues. I plan to contact corporate for assistance. I hope Metro can provide a resolution, as I've been a long-time customer. I need a functional phone for driving to therapy since my knee replacement. Thank you.

I am a current MetroPCS customer, and I wanted to share my recent experience visiting the MetroPCS store at [redacted] East Colonial in Orlando yesterday, Monday, July 30th. When I arrived, I requested an upgrade to my cellphone plan and was pleasantly surprised by the exceptional service I received from the employee, Yahira. She promptly assisted me and efficiently resolved my request within a matter of seconds. This level of professionalism and efficiency is rare in the telecommunications industry, and I truly appreciated her outstanding service. I wanted to express my gratitude to Yahira and her staff for their excellent customer care. I hope this feedback reaches the relevant authorities to acknowledge Yahira's exemplary performance. Thank you, Yahira, for your exceptional service. Warm regards, Joel R Davila

I bought two phones to help with my health issues, one for home use. I intended for both phones to be in my name but a person staying with me used one temporarily. While I was on a call, the Metro employee mistakenly set the second phone under the temporary guest's name. He then took off with the phone to Hazleton. I've been trying to reach the branch for two days without success. I need to deactivate the stolen phone. Additionally, there seems to be a discrepancy with a promotional deal as the store claimed they couldn't honor it because they are not considered a licensed dealer by Metro, which seems odd.

I have experienced significant difficulty lately trying to request an extension. Although I consistently make timely payments, I am unable to do so this month, but will be able to in a few days. Despite numerous calls to Metro PCS Helpline, I have not been successful. A representative named "Angie" assured me yesterday that my situation was noted, and that I should call back today for the extension. However, I am currently struggling to reach anyone at the helpline. Given that I need my phone for work for the next two days, it's crucial to speak with a helpful representative promptly to secure the extension I am expecting. If possible, please contact me soon. Thank you. C.

On July 3rd, I opened a new account and bought an LG Stylo4 smartphone from the kiosk store at Tucson Mall. Unfortunately, they assigned me a phone number that was already in use, causing issues with my Gmail and Facebook accounts before the phone locked up. Despite the receipt stating a "7 day return" policy, the next day when I returned the phone, they refused to take it back. They promised a meeting with the District Manager the following day, but they did not show up. They claimed they were in discussions with the corporate office to resolve the problem. It has been almost one month, and I'm still left with a nearly $[redacted] paperweight. All I wanted was for them to honor their return policy and exchange the phone.

I am still waiting for a resolution from Metro PCS regarding my faulty ZTE Blade phone. I encountered terrible service at one of their stores, and now they expect me to pay for a replacement even though the phone is clearly defective. This situation has caused me a lot of inconvenience, and I am considering escalating my complaint if it's not resolved promptly. I also learned that the ZTE Blade model is allegedly under investigation, which is concerning since I rely on Metro PCS for my phone service. The lack of accountability and inappropriate responses from their staff is unacceptable. I will continue to update everyone on my progress with this issue.

I will be sharing my experience with over ***,** followers through my blog and not just your page. Recently, I encountered a frustrating situation with METRO PCS. I purchased a ZTE Blade smartphone along with some accessories, but after only a few days, the phone froze and shut off, rendering it completely unusable. When I tried to have it replaced at a Metro PCS store, they refused to help unless I paid an additional $** and had to wait * days. Unacceptable! The store even mentioned an absurd claim that the phone is being investigated by the F.B.I. and is no longer sold by Metro. This whole ordeal has cost me time and money, and it's outrageous that I am being asked to pay for a faulty device. I demand to have this matter resolved promptly, or else I will have to take further action. Thank you for listening to my experience.

Hello Metro PCS, I recently encountered an issue at your store on [redacted] Broadway, Ste C, Escondido, CA. I purchased a new iPhone on July 23, and by July 25, the phone stopped working completely. Upon visiting the store, they informed me that they couldn't provide a replacement since it was beyond a week after purchase. Frustrated, I went to Apple and they were able to give me a new phone. I am disappointed with the lack of assistance I received from the store and the attitude of the manager. I expect a resolution as I am not willing to pay for a faulty phone. Thank you for addressing this matter. - SC.

I dislike having to call Dubai. Currently, I am using someone's hotspot, which is confusing. Here's why: I requested a billing extension, something I do monthly. As resellers, we depend on our phone data for income. However, Metro PCS has stopped offering the extensions and instead limits our usage. The previous system was working well; this recent change is frustrating. I am considering switching to Boost because they offer full service without restrictions at the same price. Why pay for a service I can't fully utilize? This change will make 2-4 days of each billing cycle challenging. The extension was a key reason we chose your service initially. I already feel financially strained, so this limitation feels unnecessary.

This is the fourth email I've sent. I have not received any responses to the other three. The corporate office sent me a new flip phone because my current phone doesn't ring. When I brought the new phone to the store at [redacted] North Pine Island Rd., Sunrise, FL, I was informed they could not transfer my contacts. As I left, an employee asked for $10 to do it for me, which was unprofessional and made me very angry. I've been trying to contact METRO corporate for three weeks now. I missed important calls from my doctor today because my phone didn't ring. I am upset and considering a class-action suit if the issues are not resolved before I close my account. I find it frustrating that when calling customer service, they play cheerful music which does not match the seriousness of customer concerns. I am extremely frustrated with the lack of response and service from your company.

My grandchild bought an iPhone 8 at the store in Tulsa, Oklahoma, near [redacted] N Peoria. At the time of purchase, we were told that taxes wouldn't apply, but we weren't informed about additional charges for making payments. Our receipt shows a total of $[redacted]. When we checked on the payoff amount, we were directed to another company and told the balance is over $[redacted], even though she has already paid over $[redacted]. The employee mentioned that paying off the phone in 3 months would be payment in full, which now appears not to be the case. I wouldn't have bought this phone had I known about the extra fees. I feel unsatisfied as a customer. I would like a refund so I can shop elsewhere without these unexpected costs.

Last month, my phone bill was $97, which I couldn't pay due to other bills. Recently, when I paid the $97, my service was only restored briefly before being cut off again. Upon checking the Metro app, it now shows I need to pay $[redacted] to have my service restored. This additional amount is causing confusion and financial strain. I request assistance in understanding why this extra charge is necessary since I already paid my regular bill. If Metro cannot resolve this issue, I would like a refund of the $97 to explore alternative service providers. The ongoing frustration with these billing discrepancies is leading me to consider taking legal action.

My partner and I have tried to make a purchase at Metro PCS for the past three days at the store on [redacted] W Hillsborough Ave, Tampa, FL. The store is supposed to be open from 9 AM to 8 PM. Despite getting there before 7:52 PM, when my girlfriend finishes work, we have been met with a blond employee signaling to close the store. We are new customers, arrive with no more than 8 minutes remaining until closing, drive a [redacted] Mustang, and speak English fluently. The employee has never asked about our intentions, just locks the door. We will give it another shot today, but if the treatment persists, we will take our business elsewhere. It's disappointing since we are looking to buy a new phone case and discuss upgrading our account for hotspot access.