Metro PCS Customer Service Issues

While I was paying my bill at the Port Huron MI 24th street location, Austin assisted me. He mentioned I was due for an upgrade, but I declined and insisted on just paying. Despite my repeated refusals, he kept insisting on the upgrade, claiming all Metro stores are the same. When I inquired about the 5 star program, Austin responded in a rude manner, causing a tense exchange before handing me my change and receipt abruptly. This encounter with Austin has left me dissatisfied.

In February [redacted], MetroPCS offered me a free phone upgrade if I maintained my subscription. I went to a neighborhood store to get the phone, but it wasn't free. Despite the previous phone's issues, I paid the amount and accepted the new phone. However, it had issues like UI errors and freezing. Customer service advised me to ask for a replacement at the store, but the store couldn't help as they were a franchise. After contacting corporate, I visited a different store where the manager acknowledged the problem and offered a replacement if I paid again and waited for delivery. I disagreed, thinking it should be covered under warranty. The manager suggested contacting the manufacturer, but that led to a repair process that I found unethical and impractical. As of now, the issue remains unresolved.

Two days ago, I used my debit/credit card to purchase a data top-up. The Metro representative confirmed the processing of the transaction by providing me with a confirmation number. I upgraded my plan and paid for August a few days prior to this, ensuring my bill was settled until September 4 with added 5G or 10G data. Despite this, my service was suspended due to the pending 10G data I recently paid for. This situation is inconvenient as I am currently studying marketing theories and strategies. It is disappointing that despite having paid in advance, my service was interrupted. If this is Metro's standard business practice, I may consider closing my account.

I contacted Metro Customer Service and spoke to an agent who kindly provided me with a one-week extension to pay my phone bill. She specified the date by which I could make the payment, allowing me to schedule it five days after our conversation. This extension was a great help, especially since I use my phone for work. Due to a tough week financially, I couldn't pay my bill. I've been a satisfied customer of Metro PCS for a long time and value their service. If it's possible to extend my deadline until Friday, even if it incurs an additional charge, that would be greatly appreciated. Having my phone service active until Friday is crucial for me, and I'm willing to pay extra for that service. Please inform me if this request can be accommodated. Thank you.

I've had ongoing issues with MetroPCS at the store on Euclid and La Palma run by Mr. Kim. My hotspot suddenly stopped working this month after having it last month. Additionally, my wallet and car were stolen, leaving me without a current ID. I have the police report number for my stolen car with my purse. Despite reaching out to MetroPCS multiple times, I have found their customer service to be unhelpful. I am frustrated with the lack of proper service despite paying for it, and the lack of assistance from anyone. Tomorrow, I plan to visit the store where I purchased my phone to address my concerns. I am extremely dissatisfied with the situation. Thank you.

I contacted you last month about the same issue. Despite paying my monthly prepaid bill, my phone has been turned off again! It happened about 34 days ago, and it took MetroPCS over a week to resolve it. Dealing with this every month is exhausting, especially when I can't reach a Customer Service Agent. The chat and email options are never available, and when I call, the automated system says no one is there to assist me. This recurring problem is frustrating. Please restore my phone service as I've already paid for two months, and MetroPCS owes me that service or a refund for 64 days of service.

My ZTE Blade Z Max charging port is malfunctioning even though I've owned it for less than a year. The phone is in excellent condition, with no scratches, except for the charging port issue. I have maintained it well, still have the cases I bought with it, and spent a significant amount on purchasing two ZTE Blade Z Max phones, getting a phone plan, and paying several months in advance at location [redacted] Page Ave, St. Louis, MO, [redacted]. I recently discovered that ZTE offers a one-year warranty from the purchase date if the phone malfunctions, requiring proof of purchase from an approved seller and proof of ownership. I am looking to obtain the necessary information to avail of the warranty and either repair or replace the phone. Any assistance in this matter would be greatly appreciated.

I recently encountered an incredibly terrible customer service experience at the METRO PCS store located at [redacted] Stuart Rd NE, Cleveland, TN [redacted]. After purchasing a phone, I found out it was slow and not compatible with the Samsung Gear S3 Frontier as requested. Despite my complaints, the staff, including the district manager, were unhelpful and refused a refund, claiming sales were final. The situation escalated, causing distress as I have High Functioning Autism. The staff's treatment, especially by the sales rep "Sheena," was disrespectful and humiliating. I returned to the store promptly, seeking a resolution but encountered further rudeness and no cooperation. The ensuing scene involving the police was highly distressing. Despite this, I appreciated the professionalism of the police and paramedics on the scene. The employees at METRO PCS were unsympathetic to my situation, showcasing a lack of sensitivity towards my disability. This experience highlights the need for more awareness and understanding of High Functioning Autism. Alexsis M., High Functioning Autism

My girlfriend and I went to Metro PCS for customer service, but we encountered some issues. They charged us $98 instead of $70 and were very rude, arrogant, and unprofessional. We are disappointed and hope to resolve this before taking further action by contacting the Better Business Bureau. The staff did not provide good service, as they did not allow us to explore other phone options and treated us poorly. My visually impaired girlfriend just wants either a new phone or a refund, but we don't have the receipts due to the run-around given by your customer service. We feel taken advantage of, which is not acceptable. Please contact me at [redacted]. Thank you.

I require a copy of my payment history with Metro PCS for the last two years. I have transitioned to paying by debit card online in the last year, having previously paid in cash at the store. During a visit to my local branch, I was informed they could only access the last two months of records and advised reaching out to the corporate office for a comprehensive view. This documentation is crucial for a mortgage application with a lender specializing in individuals with poor credit. A positive payment history enhances my chances of approval. I kindly request an email with my payment history spanning from July [redacted] to August [redacted]. My Metro PCS number is [redacted], my 8-digit pin is [redacted]3, and the answer to the security question is "Boswell," the street where I grew up. Kindly confirm any additional requirements promptly, as I aim to submit this to the lender no later than Friday, August 10th, [redacted]. Your prompt action is immensely appreciated. Thank you.

Hello, I'm Willie S. and I'm interested in becoming a new customer with Metro PCS. I've heard great things about your company and service. Currently, I'm experiencing issues with my current phone and service. I reside at [redacted] S 12th Street in Terre Haute, Indiana ([redacted]). My fiancee and I are in urgent need of new phones due to the poor performance of our current ones. We've browsed through your phone options and are interested in the unlimited data plan for two lines, which I understand costs around $80 per month. We are keen on getting the free iPhone SE with 32GB memory as part of a promotion for new customers in Terre Haute. We are hoping to know how much upfront payment would be required if we sign up for the two lines today and if we can both avail of the iPhone SE offer. Any assistance you can provide on this matter would be greatly appreciated. Thank you for your prompt response.

During July, both of our PCS phones experienced slow internet access, making it difficult to browse, make calls, and send texts. Despite several attempts to solve the issues with customer service, the problems persisted. On August 3rd, I paid $90 to continue the service, with the understanding that if the issues were ongoing, a refund for August would be issued since the service was unusable. Unfortunately, the problems continued, and we switched to another carrier two days later. A PCS representative promised a pro-rated refund, which has not been received. I expect a refund of around $81, which was the pro-rated amount for three days of service. Please process this refund promptly to my card or issue a check for $81. Thank you for your efforts in resolving the issues.

Yesterday, on August 7, [redacted], my phone bill was due. I reached out to customer service representative Gracie regarding my situation. Gracie kindly offered to move my service date to the 11th when I receive my paycheck, as I was unable to pay the bill on time. She assured me that all fees would be waived. However, this morning, my phone services (texting, messaging, and data) were suddenly disconnected despite the agreement to extend the payment date. I now find myself in need of immediate reconnection since it is illogical to delay payment to the 11th and simultaneously be unable to use the services due to the disconnection.

I bought an iPhone on July 19, and after two weeks, it stopped charging. When I went to the store, they told me to wait a week, but now they are asking for another week. I purchased this phone because my old one was malfunctioning, and I am in need of a working device. I believe this issue should be covered under warranty, and I shouldn't have to be without my new phone for so long. The store should have resolved this problem on the day it stopped working.

A few months ago, my Wi-Fi stopped working on my Galaxy J3 Prime. Despite others using the same Wi-Fi network without issues, I tried disconnecting and reconnecting. However, when I tried to sign in, I received a "[redacted] - Not Found" error. Samsung support advised a factory reset, which I did, but the problem persisted. I did drop my phone in the sink before this issue occurred, impacting the speaker and home button temporarily. Even though they started working within three weeks, I'm concerned the SIM card might have been damaged. Could this be the cause of the ongoing Wi-Fi trouble? Any insight would be appreciated.

I am writing once again. I paid the bill in person on June 7, [redacted], for our plan. I was told I had to upgrade my phone or couldn't continue, but no such information was communicated via text, email, or other means. I reluctantly upgraded to a new phone and paid $[redacted] that day. The phone came with a poor-quality cover that caused the screen to crack within a week. Despite reaching out multiple times, I didn't receive a response regarding the forced upgrade. Now, my phone is not functioning correctly - I can hear others, but they cannot hear me. This caused a significant issue when I couldn't communicate with a car service for my child with ASD. When I went to buy a new phone 12 months later, I was told I wasn't eligible for an upgrade price and would have to pay $[redacted] again. I am frustrated and financially strained, paying for a non-functional phone. I'm disappointed with the service and decision to upgrade my perfectly fine Samsung phone. This situation is unbearable given my child's needs and daily life challenges. I urgently need a resolution to this matter.

I encountered troubles with the speaker on my ZTE Blade model z982 while recording and playing back music. A representative at the store offered me a new phone for $15 which I accepted. However, the new phone I received on July 5th has a non-functional speaker, causing me to miss calls and notifications. Metro PCS claimed the model was discontinued due to issues, but ZTE mentioned otherwise. I am disappointed as I have been without proper service for a month now. I am not seeking upgrades, only a replacement for the faulty phone. Would appreciate if the situation could be resolved promptly. Thank you. - T.G.

I purchased phone number [redacted] on May 26, [redacted]. I returned it to the store on Frontage Road in Alamo, TX at least once a week as it was never working properly. Despite my attempts to have it fixed, the phone would not ring, and I couldn't retrieve messages. I was informed I couldn't upgrade until August 24 and would need to pay $75 for a different phone since I had the current one for too long. The employees were polite but couldn't resolve the issue. I eventually switched to Sprint for a working phone, even though it came at a cost. I have no expectations from Metro now as they have not been able to assist me adequately.

I have been experiencing continued connection issues for the last several months. Despite visiting my local Metro PCS store 5-6 times, the problem is still unresolved. Each night my friend from Las Vegas tries to call me, but 90% of the time it goes straight to voicemail, leaving me unaware of her attempts. Similarly, when trying to make outgoing calls, I am almost always immediately disconnected with an error message stating "emergency calls only." This situation has become extremely frustrating, and if it persists, I may have to consider switching to a different service provider, although I prefer not to leave Metro PCS.

Three days ago, I purchased a phone that is not functioning properly. I visited the store to exchange it, but they refused to help. The phone keeps shutting off, the screen brightness fluctuates, and the volume varies randomly. Moreover, it disconnected during a call and has slow internet. I am on a limited budget, and I feel frustrated about spending extra on activation fees. I previously had a problematic Coolpad Catalyst from the same company. I want a different phone and a refund for the unnecessary fees. The customer service was impolite, which has added to my dissatisfaction. I hope for a resolution soon.