Metro PCS Customer Service Issues

I contacted customer service regarding this issue. They advised me to reach out to corporate and provided me with a PO Box to send a letter. I explained that this solution wouldn't work for me. They mentioned that as a customer service team, they are unable to assist with phone-related issues. I believe they are capable of resolving it by offering to send me a replacement Moto E4 phone. Instead, they insisted they couldn't help and told me to visit the store again to speak with an AR manager, which I find confusing as I already spoke with two managers today. I feel frustrated by this situation as I prefer a different phone or a replacement for the current one as I'm not satisfied with Coolpad devices.

I recently experienced fraudulent charges totaling $[redacted].00 taken from my account, and it has been a challenge to recover from this situation. In addition, I have pending payments for work completed that I expected to have received by now, although I am hoping it will come through soon. I am in the process of applying to work for both Lyft and Uber. However, without a phone, getting hired will be difficult. I am kindly requesting a one-week extension or any assistance available to pay my monthly service fee. Thank you for your attention to this issue. -- William C.

Each time I try to add data more than once a day, the system rejects my payment and cuts off my phone line, despite paying my bill early. This issue has persisted for months, with the last two weeks being particularly troublesome. I am considering switching to a different carrier due to this ongoing inconvenience and the inability to resolve the problem. Despite being a loyal customer for over a year, I am thoroughly frustrated.

I went to the PCS store near my house on Friday to pay my bill, but the clerk said I was on Auto pay scheduled for the 12th. However, I later found out my service was suspended for non-payment. Despite visiting the Metro office on Union St, I encountered issues. The clerk was initially unsure of Auto pay availability, then mentioned my payment was not due until September 12th. As my service remains suspended, I intend to pay online to resolve the matter promptly.

On August 12th, I attempted to purchase a phone. The customer service representative advised me to buy a track phone to receive a free $[redacted] phone if I transferred my number. After buying one, they suggested I purchase four more track phones to port additional numbers and receive $[redacted] credits per phone. Despite spending hours buying the phones, I was told their system was down. The next day, when I returned, I was informed I couldn't transfer the numbers as they were T-Mobile phones. I'm frustrated as I'm left without a phone and wasted money following the representative's guidance. I hope someone can reach out to me regarding this upsetting situation. Thank you.

I tried to make a payment on my nephew's account yesterday but encountered several errors like incorrect password, invalid number, and payment declined. Despite these issues, the system charged my bank account twice instead of the correct $50 + $2 fee. I called this morning, and the account still shows a pending payment. How can you double charge me and still have a pending payment? This situation needs urgent correction. I completed this transaction for my nephew, who is in the hospital. You can reach me at [redacted].

I was misled by one of your salespeople during a recent purchase. I intended to buy a phone, but I was incorrectly charged $55 for a phone cover that I did not request. Furthermore, the salesperson made changes to my account without my consent. I am considering taking legal action against this individual for fraudulent behavior. I have already filed a complaint, and I am waiting for further action. My name is Marjorie F., and I wanted to confirm if the supervisor received my complaint before I escalate the issue to involve legal representation. Thank you.

I am reaching out for assistance regarding an ongoing issue with MetroPCS. Despite making payments through auto pay, my phone service has not been activated for 45 days. This has happened three times this year, and I am adamant about receiving the service I paid for. I find it unfair to be charged without receiving the corresponding services. Despite providing proof of payment, MetroPCS has been unresponsive via phone or Facebook. They claim there is nothing they can do, which is frustrating. I have escalated my concerns by filing complaints with both the Better Business Bureau and the State Attorney General's Office. I will persist until this matter is resolved to my satisfaction.

I recently took my unlocked phone to the Metro PCS store to sign up for a plan after confirming with a family member that my device was compatible with their network. I paid for the service, connection fee, and a SIM card in cash, but unfortunately, my phone never connected. Despite asking for a refund, I was informed it could only be processed when the manager was present the next day. The manager seemed unable to assist me, leaving me frustrated with the service. I am disappointed in this experience and hope for a resolution that benefits both parties. My contact number is [redacted], and the store information is [redacted] N Decatur with the manager named Tim. Thank you for your attention to this matter.

I am having difficulty resolving an issue with making a payment. My card is active with available funds as confirmed by the card company, but your system will not accept it. I have been trying to find a phone number to speak with a representative, but have been unsuccessful. I hope to receive assistance from a real representative via email. Thank you.

I am requesting a call back from a representative. Over the past three months, I have encountered ongoing issues with MetroPCS. Initially, my phone was malfunctioning two months ago, and I was told a new phone would be ordered for me, but I never received any follow-up. Recently, on 8/16/[redacted], during a payment my wife made, changes were made to my account without proper authorization. The monthly bill was lowered to $40 from $60, resulting in an overcharge of $76.84. Additionally, my Hotspot box, purchased recently, was canceled without my consent, and the data usage reduced by 5GB. I am left without internet access for nearly three days now. I am displeased with the service and expect prompt resolution. I have been unsuccessful in reaching out multiple times. Please contact me urgently to address these issues and rectify my account at your earliest convenience. Contact number: [redacted].

I bought 2 iPhone 8 Plus devices in April, and overall, the service has been great. However, there's a problem with the lack of service between Cedartown, GA, and Huntsville, AL, where my wife and I are caregivers. I serve as a lay leader and lay minister at a church in Marietta, where many older folks go to Kennestone Hospital, and we face no service there. After 90 days, we decided to switch to AT&T, and they managed to port our numbers and change the SIM cards, but now after [redacted] days, my phone on a no-contract service has no service. Despite paying $[redacted] for each phone, it seems Metro owns them, and our senior citizens we care for are affected. AT&T and multiple MPCS facilities couldn't assist me, leaving me with no phone service. Email is my only means of communication, which is slow but my only option.

I, Sonya Hunter, added a line to my plan for an extra $30 per month at the store located at [redacted] Eastside Dr SE Ste [redacted], Conyers, GA [redacted], contact number [redacted]. However, I believe I was unfairly treated and possibly scammed. Initially, I expected to pay $40, which included $30 plus a $10 activation fee. Instead, I was charged $48.40, along with an additional $9. When I reviewed my bank statement, I noticed the charge was to a flower shop, not the store. Upon contacting customer service, I was told I was only charged $35 and $9, causing confusion as I was charged more. The store dismissed my concerns, leading me to contact Customer Supervisor Mar, ID Number [redacted], located in the Philippines. Mar assured me Metro PCS does not partner with flower shops, further fueling my suspicion. Feeling exploited, I intend to dispute the charges with my bank, following Mar's recommendation to have paid only $44. I seek further assistance on this matter. Thank you, Sonya Hunter

I am considering switching to another company because when I asked for a payment arrangement, I was only given until Sunday and Monday, which is 24 hours, not the 48 hours I requested. I have faced continuous issues with the service provided by this company since I joined. I am frustrated. I want to know if I can unlock my phone to switch to a different carrier. I had planned to add four more lines with this company, but the ongoing problems are making it difficult. If I don't receive assistance this month, I will leave. Despite being with this company for two years, I have not seen any improvements as promised. I am disappointed as I prefer not to leave a company I have been loyal to for so long. Considering the challenges I have faced, I believe I deserve a free iPhone 8 as I am currently using an iPhone 6s. If the situation does not improve, I will have to move on. I require my phone to be unlocked promptly, as I use it for my business and babysitting job. My phone number is [redacted] and my account number is 03-11-[redacted]. Thank you.

I have contacted customer service multiple times regarding an issue with switching my SIM card to my iPhone 6 Plus. Despite being advised to try different stores and obtaining a new SIM card, the problem persists. This has caused me to be without phone service for almost 4 days. I feel it is unacceptable to be charged for a new SIM card after following the given instructions without success. I am requesting for a SIM card to be expedited to me so that I can resolve this issue promptly. Once I receive the SIM card, I will contact customer service to have it provisioned to my phone. If this matter is not resolved, I may have to consider switching my service provider. Thank you for your attention to this matter.

Hello, my name is Lisa. My phone number is [redacted]. Before switching to Metro, I used to have a T-Mobile account under the number [redacted], which was in Aaron Lloyd's name as a part of a family plan. Last year, in September [redacted], I bought a phone at the location on Ridge Ave in Philadelphia, PA. However, on August 18, my phone got blocked even though I had a $60 credit deposited into my account on August 23. When I requested a refund to buy a new phone, the staff was unhelpful, and one employee even insulted me. Despite Metro's claim, I was told by T-Mobile that I owned the phone. I faced billing issues with Metro and feel my phone wouldn't have been blocked if I hadn't switched to them. It has been a frustrating experience dealing with this situation.

A couple of days ago, I visited the MetroPCS store to purchase my new KD 20 and a tempered glass screen protector. Unfortunately, when I got home and removed the phone from the bag, I realized the tempered glass had not been applied properly. Upon returning to the store, the worker attempted to fix it but ended up causing the glass to come off completely. Instead of offering a replacement, they insisted on charging me full price for a new one. I find this unfair as the fault was not mine, yet I am being asked to pay double for their mistake. I would like to have the faulty glass replaced at no additional cost. I appreciate your attention to this matter. Thank you and have a great day.

I encountered a technical issue when I visited a store as I was eligible for an upgrade. However, I was charged $[redacted], which seemed excessive. Despite being on a $30 plan, the staff mentioned that with insurance and the upgrade, I qualified for a free phone. To my dismay, the employee in Corpus charged my card an additional $70, along with a supposed $10 activation fee for a phone that was initially indicated as free. I reluctantly agreed initially, assuming it was all part of the cost, but later realized the discrepancy. When I requested a refund, the staff member declined, and I was unable to reach a metro representative as the customer service numbers appeared invalid. The employee evaded putting me through to a manager, even though she was aware of the overcharge. I refrained from making a scene but plan to address the matter appropriately. This incident has left me questioning whether Metro is a reliable option given such misleading practices.

I visited the MetroPCS branch on Plank Road. There was a customer ahead of me, so I informed the lady at the counter that I didn't mind waiting. She was on the phone with someone named Courtney, and I overheard their conversation as they tried to assist the customer. However, Courtney instructed the lady at MetroPCS to ask me to go across the street due to slow computers. I explained I only had a quick question, but Courtney insisted that inventory needed to be done. This experience was the worst customer service I've ever encountered.

Hello, I need immediate assistance. I have been attempting to contact Customer Service to speak with an agent, but the automated system is not allowing me to be connected. I am frustrated with the service. My phone was replaced on 8/14/18 using the insurance you offer after it broke two months ago. Last month, I was not able to use the service due to the broken phone, hence my payment delay. Despite paying $50 for a week's use, my service was discontinued on 8/21/18, the usual billing date. I find it unfair to pay for a full month when I only had service for a week after getting a new phone. Can the $50 be applied to this month's bill instead? Your prompt help is appreciated. Thank you, -Roger T. [redacted]