I up graded to a new phone and was told that I had to get a new number. Not only did I...

GetHuman967809's customer service issue with Metro PCS from August 2018

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The issue in GetHuman967809's own words
I up graded to a new phone and was told that I had to get a new number. Not only did I pay for the upgrade, I paid for my service. I was not able to get logged into my gmail account because i had a two step verification from my previous phone so i went back to metro authorized dealar and had to pay to get my old phone back. I was not given back my $$ for the new phone, and they said they credited my account which is false because not only did they change my plan, I had to pay an additional **.**. I need someone to call me, and handle this. Its been two months and no one has returned my phone calls.
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Metro PCS

Customer service issue
Reported by GetHuman967809
Aug 8th, 2018 - a yr ago
I have an issue with Metro PCS too
Not resolved
Seen by 2 customers so far
Similar issue to 9863 others
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Timeline
GetHuman967809 started working on this issue
Aug 8th, 2018 7:46pm