I paid my bill for my daughters cell phone bills through an app called CELLPAY on this...

GetHuman-smbyrd's customer service issue with Metro PCS from July 2018

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The issue in GetHuman-smbyrd's own words
Pay my daughters phone bills online ... I paid my bill for my daughters cell phone bills through an app called CELLPAY on this past Friday and their phones are off. WHY? Then customer service *****, I've been trying to talk to a agent since f*and can't get through....which has to be the stupidest **** EVER.
I have a kid with special needs that's at home with their siblings and they can't call me while I'm at work if there is an emergency.....they phones STILL not on
I want my money back!!!!!!!!!
Over a year now and it may not get paid on time all the time but it gets paid.....I'm just about to switch providers and be done with it. Then we will all be with the same provider and on one bill.
I've been to SEVERAL Metro PCS providers and have talked to SEVERAL of them....all they could do was give an extension that only last **hrs. It's been over a WEEK and the **** ain't posted YET and the phones are BACK OFF.....EXTENSION EXPIRED
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Metro PCS

Paid bill through Cellpay
Customer service issue
Reported by GetHuman-smbyrd
Jul 3rd, 2018 - a yr ago
I have an issue with Metro PCS too
Fixed
Seen by 4 customers so far
Similar issue to 6499 others
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Items needed
8 Digit PIN
Phone number
Name on account
Timeline
GetHuman-smbyrd started working on this issue
Jul 3rd, 2018 5:32pm
GetHuman-smbyrd indicated the issue is not fixed yet.
Jul 9th, 2018 3:15pm
GetHuman-smbyrd indicated the issue is not fixed yet.
Jul 9th, 2018 3:23pm
GetHuman-smbyrd indicated the issue is not fixed yet.
Jul 9th, 2018 3:24pm