I purchased a LG STYLO * plus phone and a unlimited phone plan from metro pcs on May...

GetHuman805659's customer service issue with Metro PCS from June 2018

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The issue in GetHuman805659's own words
I purchased a LG STYLO * plus phone and a unlimited phone plan from metro pcs on May **th. The total was $***.** paid with a visa card. I was told that I could change my phone number @ any time free of cost because I had been there * hours, and was pressed for time to get home and get my kids off the bus. I was also told that I could unlock my phone after ** days. on June **th I spoke with Oliver at customer service, and requested my phone be unlocked for * month because, I was going to Africa to do missionary work.. I gave Oliver my name and my cell number. He informed me that my name was no where in the metro pcs system. The phone I purchased, and paid for was not registered in my name, it was registered to some one else, and it would be *** days before the phone could be unlocked. At the time of purchase, management quoted me a ** day wait for company unlock code. Oliver made some corrections, and registered the phone using my name. He apologized, and we both were appalled by such a mistake. He told me I would receive a ** dollar credit on my bill. I called the metro pcs store in Harrisonburg where I purchased the phone , and explained to employee Jason what happened. His manager Thomas wasn't in, but he was going to call him, and call me back. By *:** pm, I had not heard anything. I called Jason again, and he said he was waiting for Thomas to call him back. The store closes at *:** pm time, so I asked Jason to call his manager Thomas back. Jason called Thomas, but he had turned his phone off. I thanked Jason, and told him I would contact the corporate office. This is at the very least, incompetent, and unethical. I think that metro pcs is being very callous , and inattentive to my situation because I am an African American woman. I left a message on their machine, after trying to contact them several times, to no avail. I have been avoided, and lied to. Thomas , the manager of Metro pcs, is very aware of this situation, and has chose to turn his phone of* making himself unavailable. Your company's lack of concern, and unprofessionalism* is unacceptable to me. Their negligence created this problem. Why are they being so inattentive , I ask myself and others? Your company has shown a lack of obligation, and failure to me as a customer. I think this is racially motivated, and Thomas is showing discriminating judgment. The Better Business Bureau is showing metro pcs with **** complaints. I can and will not tolerate this. I would like to begin by receiving a full, complete refund. I really feel uneasy about metro pcs. You can contact me at ***.***.**** or ***. ***. ****. you may also email me @ *****@***.com. If I don't hear from your company tomorrow, I will proceed with other measures to inform the public how callous, and unsuitable you really are. There is honor in doing what's right. It's customers, just like me* that keep you in business.* Sincerely,* Mrs. Tanya Jones
GetHuman805659 did not yet indicate what Metro PCS should do to make this right.
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Metro PCS

Customer service issue
Reported by GetHuman805659
Jun 21st, 2018 - a yr ago
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Seen by 22 customers so far
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GetHuman805659 started working on this issue
Jun 21st, 2018 2:31am
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Jun 21st, 2018 2:54am